IBM 419452u Installation Guide - Page 60

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician. Symptom Action The USB mouse or USB pointing device does not work. 1. Make sure that: v The mouse is compatible with the server. See http://www.ibm.com/servers/ eserver/serverproven/compat/us/. v The mouse or pointing-device USB cable is securely connected to the server, and the device drivers are installed correctly. v The server and the monitor are turned on. 2. If a USB hub is in use, disconnect the USB device from the hub and connect it directly to the server. 3. Move the mouse or pointing device cable to another USB connector. 4. Replace the following components one at a time, in the order shown, restarting the server each time: a. Mouse or pointing device b. (Only if the problem occurred with a front USB connector) Internal cables to the operation information panel c. (Only if the problem occurred with a front USB connector) Operator information panel d. (Trained service technician only) System board 46 IBM System x3250 M2 Types 4190 and 4194: Installation Guide

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v
Follow
the
suggested
actions
in
the
order
in
which
they
are
listed
in
the
Action
column
until
the
problem
is
solved.
v
See
the
parts
listing
in
the
Problem
Determination
and
Service
Guide
to
determine
which
components
are
customer
replaceable
units
(CRU)
and
which
components
are
field
replaceable
units
(FRU).
v
If
an
action
step
is
preceded
by
“(Trained
service
technician
only),”
that
step
must
be
performed
only
by
a
trained
service
technician.
Symptom
Action
The
USB
mouse
or
USB
pointing
device
does
not
work.
1.
Make
sure
that:
v
The
mouse
is
compatible
with
the
server.
See
eserver/serverproven/compat/us/.
v
The
mouse
or
pointing-device
USB
cable
is
securely
connected
to
the
server,
and
the
device
drivers
are
installed
correctly.
v
The
server
and
the
monitor
are
turned
on.
2.
If
a
USB
hub
is
in
use,
disconnect
the
USB
device
from
the
hub
and
connect
it
directly
to
the
server.
3.
Move
the
mouse
or
pointing
device
cable
to
another
USB
connector.
4.
Replace
the
following
components
one
at
a
time,
in
the
order
shown,
restarting
the
server
each
time:
a.
Mouse
or
pointing
device
b.
(Only
if
the
problem
occurred
with
a
front
USB
connector)
Internal
cables
to
the
operation
information
panel
c.
(Only
if
the
problem
occurred
with
a
front
USB
connector)
Operator
information
panel
d.
(Trained
service
technician
only)
System
board
46
IBM
System
x3250
M2
Types
4190
and
4194:
Installation
Guide