Icom ID-52A About The Dv Gateway Function - Page 27

Troubleshooting for the Terminal mode operation, MESSAGE, POSSIBLE CAUSE, SOLUTION, REFERENCE

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5 Troubleshooting ■■Troubleshooting for the Terminal mode operation The following chart is designed to help you correct problems which are not equipment malfunctions. If you are unable to locate the cause of a problem or solve it through the use of this chart, contact your Icom Dealer or Service Center. MESSAGE POSSIBLE CAUSE After your call, the repeater •• Transceiver connection is does not return a status reply. wrong. After your call, the repeater replies "UR?," Your own call sign (MY) and ID suffix "G." •• You did not click (touch) in the RS-MS3W or RS-MS3A. •• "Allowed Callsign" is set to "Enable" in the RS-MS3W or RS-MS3A. •• The call was successfully sent, but no station immediately replied. SOLUTION REFERENCE •• Check the connection - between the transceiver and the Windows device, or the transceiver and the Android device. •• Click (touch) in the RS-MS3W, RS-MS3W or RS-MS3A. RS-MS3A's •• Set "Disable" to "Allowed instruction Callsign" in the RS-MS3W or manual RS-MS3A. •• Wait for a while, and try - again. After your call, the repeater replies "RX" or "RPT?" and Your own call sign (MY) and ID suffix "G." •• Your call sign (MY) has not •• Register your call sign (MY) Basic manual* been registered at a gateway at a gateway server. server. •• The Terminal/AP call sign •• Register the Terminal/AP that is set in the RS-MS3A call sign that is set in the or RS-MS3W has not been RS-MS3A or RS-MS3W to registered to the RS-RP3C as the RS-RP3C as the access the access point. point. •• Destination station's call sign •• Check the destination (UR) has not been registered station's register information. to the gateway server, or the registered contents do not match your transceiver's setting. After your call, the repeater •• The repeater cannot connect •• Wait for a while, and try - replies 'RPT?' and call sign of to the destination repeater. again. the destination repeater. •• The repeater is busy. "L" appears on the LCD. •• While receiving through the Internet, some packets may be lost due to network error (poor data throughput performance). •• Wait for a while, and try - again. LLWhen the transceiver receives corrupted data, and misidentifies it is as Packet Loss, "L" is displayed. You can transmit, but cannot receive from the destination repeater. •• A Global IP address is not used. •• The router or mobile router's port is not correctly forwarded. •• The firewall is blocking the necessary port. •• Check the Internet connection pp. 6 ~ 10 and use a Global IP address. •• Forward the router or mobile pp. 6 ~ 10 router's correct port. •• Check your firewall settings. p. 11 * See ID-31A PLUS/ID-31E PLUS Basic manual Section 11, ID-51A (PLUS2)/ID-51E (PLUS2) Basic manual Section 2, or ID-52A/ID-52E Basic manual D-STAR GUIDE. 27

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5
Troubleshooting
27
Troubleshooting for the Terminal mode operation
The following chart is designed to help you correct problems which are not equipment malfunctions.
If you are unable to locate the cause of a problem or solve it through the use of this chart, contact your Icom
Dealer or Service Center.
MESSAGE
POSSIBLE CAUSE
SOLUTION
REFERENCE
After your call, the repeater
does not return a status reply.
Transceiver connection is
wrong.
You did not click (touch)
<Start>
in the RS-MS3W
or RS-MS3A.
“Allowed Callsign” is set to
“Enable” in the RS-MS3W or
RS-MS3A.
Check the connection
between the transceiver and
the Windows device, or the
transceiver and the Android
device.
Click (touch) <Start>
in the
RS-MS3W or RS-MS3A.
Set “Disable” to “Allowed
Callsign” in the RS-MS3W or
RS-MS3A.
RS-MS3W,
RS-MS3A’s
instruction
manual
After your call, the repeater
replies “UR?,” Your own call
sign (MY) and ID suffix “G.”
The call was successfully
sent, but no station
immediately replied.
Wait for a while, and try
again.
After your call, the repeater
replies “RX” or “RPT?” and
Your own call sign (MY) and
ID suffix “G.”
Your call sign (MY) has not
been registered at a gateway
server.
The Terminal/AP call sign
that is set in the RS-MS3A
or RS-MS3W has not been
registered to the RS-RP3C as
the access point.
Destination station’s call sign
(UR) has not been registered
to the gateway server, or
the registered contents do
not match your transceiver’s
setting.
Register your call sign (MY)
at a gateway server.
Register the Terminal/AP
call sign that is set in the
RS-MS3A or RS-MS3W to
the RS-RP3C as the access
point.
Check the destination
station’s register information.
Basic manual*
After your call, the repeater
replies ’RPT?’ and call sign of
the destination repeater.
The repeater cannot connect
to the destination repeater.
The repeater is busy.
Wait for a while, and try
again.
“L” appears on the LCD.
While receiving through
the Internet, some packets
may be lost due to network
error (poor data throughput
performance).
Wait for a while, and try
again.
L
When the transceiver receives
corrupted data, and misidentifies
it is as Packet Loss, “L” is
displayed.
You can transmit, but cannot
receive from the destination
repeater.
A Global IP address is not
used.
The router or mobile
router’s port is not correctly
forwarded.
The firewall is blocking the
necessary port.
Check the Internet connection
and use a Global IP address.
Forward the router or mobile
router’s correct port.
Check your firewall settings.
pp. 6 ~ 10
pp. 6 ~ 10
p. 11
* See ID-31A PLUS/ID-31E PLUS Basic manual Section 11, ID-51A (PLUS2)/ID-51E (PLUS2) Basic manual
Section 2, or ID-52A/ID-52E Basic manual D-STAR GUIDE.