Kodak 5 All-in-One User Guide - Page 48

All-in-One Troubleshooting Corrective Action • Replace the USB cable with a USB 2.0 compliant cable Note: For optimal quality and performance, use a good-quality high speed USB 2.0 cable. When connecting to the Kodak All-in-One printer, use the USB ports located in the back of the computer. Any USB 2.0 hubs that are used should be self-powered. • Restart the computer If none of the above corrects the problem, contact Kodak support. Device Not Recognized Probable Cause Any of the following can prevent your Kodak printer from reading a connected digital camera, USB mass storage device, or memory card. • The camera is turned OFF • The USB connector from the camera is not fully inserted into the port • The memory card is not completely inserted • The memory card file system is corrupt • More than one memory card is inserted • The USB device is not supported Corrective Action • Correct any connection problems and try again • If the memory card file system is corrupt, reformat it in your camera • Disconnect the unsupported device Ink Cartridge Not Recognized Probable Cause 1 The color or black ink cartridge installed was not recognized. Warning: Generic or non-Kodak ink cartridges may not function in All-in-One printer. Kodak recommends using genuine Kodak ink cartridges. Corrective Action Install a genuine Kodak ink cartridge. Probable Cause 2 One of the ink cartridges needs to be replaced. 42 Kodak ESP 5 Printer User Guide