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Kodak 5 All-in-One User Guide - Page 63

Telephone Customer Support, Customer Support Phone Numbers

UPC - 041778184769

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Chapter 9 Telephone Customer Support If you have questions concerning the operation of your Kodak Home Center software or Kodak printer, feel free to call a customer support representative. Before calling, have the following information available: • Computer model and operating system • Processor type and speed (MHz) • Amount of memory (MB) and free hard disk space • Printer model number (located on below the display screen on your printer) • Kodak Service Number (located inside the printer, to the left of the printhead) • Printer display screen error message or the exact printer error message received in the printer status monitor (Windows only) • A printed test page (see "Monitoring and Adjusting the Printer's Performance" on page 34 ) • Version of Kodak Home Center software, if available: • Windows: From the Home Center Help panel, click the Info About box) button to view the • Macintosh: This information is not available from the Help Viewer window Tip: Macintosh users can obtain this information from the Home Center window by clicking Maintenance. Then click About this Printer. • Exact Home Center error message received, if applicable Customer Support Phone Numbers Location Argentina Australia Austria Belgium Brazil Canada Chile Colombia Denmark Finland France Phone Number 0800 6663736 1800-793895 017 956 7357 02 713 1445 0800-891-4213 1800-421-6699 800 646175 01800 9120574 3 848 71 30 0800 1 17056 01-55-1740-77 Kodak ESP 5 Printer User Guide 57

Section	Page
User Guide	1
Table of Contents	3
Printer Overview	7
All-in-One Features	7
Main Components of the ESP All-in-One Printer	7
Memory Card Slots	8
Memory Cards Supported	9
Control Panel Layout	9
USB Port	11
Status Lights	11
Control Panel Screen	13
Using Menus	13
Using 4-Way Navigation Buttons	14
All-in-One Home Center (Windows)	14
All-in-One Home Center (Macintosh)	14
Setting Up Your Printer	17
Selecting a Printer Location	17
Configuring Printer Settings	17
Configuring Basic Settings	17
Printer Settings Options	18
Handling and Loading Paper	19
Handling Paper	19
Loading the Paper Tray	19
Loading Plain Paper	20
Loading 4 x 6 Photo Paper	20
Things to Keep in Mind	21
Loading Plain Paper	21
Loading Photo Paper	21
Loading Envelopes	22
Loading Originals	22
Loading an Original for Copying or Scanning	22
Viewing and Printing Photos	23
Viewing Photos	23
Configuring Photo Print Settings	24
Print Photos Options	25
Printing Photos	25
Printing Photos from a PictBridge Camera	25
Printing Photos from Other Cameras, Memory Cards, and Portable Storage Devices	26
Printing Tagged Images	26
Printing from a Bluetooth Device	27
Range	27
Bluetooth Security Pin	27
Printing Multiple Photos	27
Printing Panoramic Photos	27
Zooming and Cropping Photos	28
Transferring Images From the Printer to a Computer	28
Transferring Images to a Windows Computer	29
Transferring Images to a Macintosh Computer	29
Copying Pictures or Documents	31
Simple Copying	31
Adjusting Copy Settings	31
Copy Document Options	32
Copy Photo Options	33
Scanning Your Pictures	35
Before You Start	35
Simple Scanning	35
Scanning Multiple Originals	36
Adjusting Scan Settings	36
Scan Options	36
Maintaining Your Printer	39
General Care	39
Cleaning the Scanner Glass	40
Cleaning the Scanner Lid	40
Monitoring and Adjusting the Printer's Performance	40
Maintenance Options	41
Replacing Ink Cartridges	42
Replacing the Printhead	44
All-in-One Troubleshooting	47
General Troubleshooting	47
Printer Fails to Power On	47
Device Not Recognized	48
Ink Cartridge Not Recognized	48
Multiple Paper Feed	49
Multiple Pictures Not Scanned Properly	49
No Communication With Computer	50
No Paper Feed	50
One Or More Of The Colors On The Calibration Sheet Is Missing	51
Paper Jam	51
Printer Not Responding	51
Transfer Pictures Failure	52
User Guide on the CD Is Obsolete	52
Wrong Paper Size	52
Macintosh OS 10 Troubleshooting	53
Non-Intel Mac Only: Black Screen or Screen Freeze Occurs When Applying Printer Settings Via Home Center Software	53
Windows Vista Troubleshooting	53
WIA (Windows Image Acquisition) Error: Service Has Stopped Working	53
Home Center Software Works Incorrectly Following Software Upgrade	53
Print Troubleshooting	54
Envelope Printing Incorrect	54
Multiple-Page Document in Reverse Order	54
PictBridge Camera Not Detected	54
Picture Cropped	55
Picture Print Smudged	55
Picture Will Not Print	55
Poor Print Quality	56
Print Skewed or Slanted	56
Print Spotted	57
Print Too Dark	57
Print Too Light.	57
Printing Slow	57
Printing Stops	58
White Edges on Borderless Prints	58
Copy Troubleshooting	59
Copy Cut Off	59
Scan Troubleshooting	59
Scan Fails	59
Scanned Image Blank	60
Customer Support	61
All-in-One Support Options	61
Printer Help	61
Help Options	61
Home Center Help	61
Troubleshooting Frequently-Asked-Questions	62
Resources on the All-in-One Setup CD-ROM	62
Contacting Customer Support at Kodak	62
Support on the Kodak Web Site.	62
Telephone Customer Support	63
Customer Support Phone Numbers	63
Glossary	65
Product and Safety Specifications	69
Print Performance	69
Photo Printing Features	69
Copy Document Features	70
Copy Photo Features	70
Scanning Features	70
Paper Tray Features	70
Ink Tanks	71
Connectivity	71
Software Support	71
Physical Specifications	71
Warranty	72
System Requirements	72
Windows PC	72
Macintosh	72
Papers Supported	73
Paper Types	73
Paper Sizes	73
Safety Specifications	73
Parts	74
Power	74
Location	75
Environment	75
Regulatory Compliance	76
FCC Compliance and Advisory	76
FCC and Industry Canada	76
IC Radiation Exposure Statement	77
Canadian DOC Statement	77
German Compliance Statement	77
Waste Electrical and Electronic Equipment Labeling	78
Index	79
A	79
B	79
C	79
D	79
E	79
F	79
H	79
I	79
J	79
L	79
M	79
P	79
Q	80
R	80
S	80
T	80
U	80
V	80
W	80