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Troubleshooting for fax and scanning problems - toner part number

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12.1 Cannot send faxes 12 12 Troubleshooting for fax and scanning problems This chapter provides solutions for some problems you encounter while using fax and scanning functions. If you encounter a problem which is not listed in this chapter or difficult to solve, please contact your service representative. 12.1 Cannot send faxes When a fax cannot be sent, try to correct problems by referring to the table below. If the fax still cannot be sent properly even after attempting to correct the problem, please contact your service representative. d Reference If you are unable to send a fax, the TX Result Report is output. For details, refer to page 8-13. (When printing the TX Result Report is enabled) For details on error messages, Refer to page 12-6. For problems such as jamming of originals, paper jams, poor image quality or exhausted toner, refer to the [User's Guide Copy Operations] 12.1.1 G3 Fax Check points Was the transmission procedure carried out correctly? Is the recipient's fax number correct? Were the address book destination and program destination registered correctly? Is the telephone line setting correct? Is the telephone line correctly connected? Is there a problem with the receiving machine? Was a correct password sent? Was the sender's fax number correctly registered with "Check Dest. & Send"? Corrective Actions Check the transmission procedure and then resend the fax. There may be an error in registering the fax number when address book destination and program destination are used. Print the list of address book destinations to check that the numbers are registered correctly. Correct if an error is found. Does the setting in [Dialing Method] in the Utility mode match the telephone line being used? Check the setting and correct it if an error is found. Is the telephone line disconnected? Check the telephone cord for connection and, if unplugged, plug it securely. Is the power of the receiving facsimile turned off, is it out of paper or is there another problem? Call the recipient to determine whether there is a problem. Check the recipient's password and then resend the fax using a correct password. Check that the fax number registered with the recipient is correct. Or, send a fax with Check Dest. & Send set to [No]. bizhub 423/363/283/223 12-2

Section	Page
Table of contents	2
1 Introduction	14
1.1 Welcome	14
1.1.1 User's guides	14
1.1.2 User's Guide	15
1.2 Conventions used in this manual	16
1.2.1 Symbols used in this manual	16
To use this machine safely	16
Procedural instruction	16
Key symbols	17
1.2.2 Original and paper indications	17
Original and paper sizes	17
Original and paper indications	17
2 Before using the Network Scan/Fax/Network Fax functions	19
2.1 Information	19
2.1.1 With/Without Hard Disk	19
Sending and receiving	19
Fax/Scan Mode Menu	20
[User Settings]	21
Administrator Mode	22
2.1.2 Transmission function	24
Function type	24
Notes on using fax functions (G3)	25
Notes on using Network Fax	25
Notes on using Internet Fax	25
Notes on using IP Address Fax	25
2.1.3 User authentication	26
MFP authentication	26
External server authentication	26
Account Track	27
2.1.4 Restriction of file name	27
2.2 Overview	28
2.2.1 Available operations with Network scan function	28
E-Mail transmission	28
FTP transmission	29
SMB transmission	29
User Box filing	30
WebDAV transmission	30
Web Service	31
2.2.2 Available operations with fax function	31
Sending/receiving G3 fax	31
Polling	32
2.2.3 Available operations with Network function	33
Internet Fax	33
IP Address Fax	34
3 Control Panel/Liquid Crystal Display	36
3.1 Control panel	36
3.2 Touch panel	39
3.2.1 Screen component	39
Icons that appear in the touch panel	39
3.2.2 Difference of screen display with/without optional devices	40
If the Fax Kit FK-508 is not installed	40
If the Fax Kit FK-508 is installed	41
3.2.3 Display and operation of Left panel	41
Job List	42
Job List - Delete	42
Job List - Job Details	43
Check Job - Check Job Settings	51
Check Job - Check Job Settings - Destination Settings	51
Check Job - Check Job Settings - Scan Settings	52
Check Job - Check Job Settings - Original Settings	52
Check Job - Check Job Settings - Communication Settings	52
Check Job - Check Job Settings - Check E-Mail Settings	53
4 Registering the basic information	55
4.1 To begin operation	55
4.1.1 Environment and device requirements	55
4.1.2 Connection and settings of network cable	56
Connection of network cable	56
Network settings	56
Specifying an E-mail address for this machine	56
4.1.3 Connection of modular cable	57
4.2 Store Address	58
4.2.1 Address Book	58
4.2.2 Group	58
4.3 Optional settings	59
Fax/Scan programs	59
Custom display	59
4.4 Using the Web service	60
4.4.1 Settings required to use the Web service	60
4.4.2 Installing the driver program of this machine to a computer	60
Check before installation	60
Installation procedure	61
5 Sending	63
5.1 Operation flow	63
5.1.1 Scan/Network Fax	63
5.1.2 G3 fax	65
5.1.3 Recalling a program	66
5.1.4 Broadcasting	68
5.2 Using the advanced preview	70
5.2.1 Preview screen	70
Preview - View Pages	70
Preview - View Pages - Change Setting	72
Preview - View Status	72
5.2.2 Sending with the advanced preview	73
Sending with Advanced Preview	73
5.3 Fax/scan mode menu tree	75
[Address Book] tab	75
[Direct Input] tab	75
[Job History] tab	76
[Address Search] tab	76
[Off-Hook]	77
[Scan Settings]	77
[Original Settings]	78
[Communication Settings]	79
5.4 Fax/Scan initial screen	80
5.4.1 Description of screen components	80
5.5 Address Book	81
Me (Scan to Me)	81
Home (Scan to Home)	82
5.5.1 Group	82
5.5.2 Search	82
Address Type	82
Index	83
Detail Search	84
Search Option	84
5.6 Direct Input	86
5.6.1 Fax	86
5.6.2 E-mail	86
5.6.3 User Box	87
5.6.4 Internet Fax	87
Next Destination	87
Receiver RX Ability	87
5.6.5 IP Address Fax	88
[Address]	88
[Port Number]	88
[Destination Machine Type]	88
[Next Destination]	88
5.6.6 PC (SMB)	89
[Host Name]	89
[File Path]	89
[User Name]	89
[Password]	89
[Reference]	89
[Next Destination]	89
5.6.7 FTP	90
[Host Name]	90
[File Path]	90
[User Name]	90
[Password]	90
[Detailed Settings]	90
[Next Destination]	90
5.6.8 WebDAV	91
[Host Name]	91
[File Path]	91
[User Name]	91
[Password]	91
[Detailed Settings]	91
[Next Destination]	91
5.6.9 Web Service	92
[Details]	92
[Search]	92
5.7 Job History	93
[Name]	93
5.8 Address Search	94
5.8.1 Search	94
5.8.2 Advanced Search	94
[Name]	94
[E-Mail Addr.]	94
[Fax Number]	94
[Last Name]	94
[First Name]	94
[City]	95
[Company Name]	95
[Department]	95
[OR]/[AND]/[STARTS WITH]/[ENDS WITH]	95
5.9 Off-Hook (G3)	96
Manual transmission	96
5.10 Scan Settings	97
5.10.1 Original Type	97
[Text]	97
[Text/Photo]	97
[Photo]	97
[Dot Matrix Original]	97
[Copied Paper]	97
5.10.2 Simplex/Duplex	98
[1-Sided]	98
[2-Sided]	98
[Cover + 2-Sided]	98
5.10.3 Resolution	98
5.10.4 File Type	99
File Type	99
Scan Setting	100
Encryption	101
Stamp Composition	103
Outline PDF	103
5.10.5 Density	104
5.10.6 Color (E-mail/BOX/SMB/FTP/WebDAV/IP/I-FAX)	104
[Auto Zoom]	105
[Full Color]	105
[Gray Scale]	105
[Black]	105
5.10.7 Scan Size	105
Standard	105
[Custom Size]	105
[Photo Size]	106
5.10.8 Image Adjustment - Background Removal	106
5.10.9 Image Adjustment - Sharpness	107
5.10.10 Application - Frame Erase	107
5.10.11 Application - Book Copy	108
[Book Spread]	108
[Separation]	108
[Front Cover]	108
[Front + Back Covers]	108
[Book Erase] - [Frame Erase]	108
[Book Erase] - [Center Erase]	109
[Binding Position]	109
5.10.12 Application - Annotation	110
Selecting the Annotation User Box	110
5.10.13 Application - Stamp/Composition	110
Date/Time	110
Page Number	111
Stamp	112
Header/Footer	112
5.10.14 Application - Send & Print	113
[Copies:]	113
[Simplex/Duplex]	113
[Staple]	114
5.10.15 Application - TX Stamp (G3/IP/I-FAX)	114
TX Stamp	114
Stamping TX Stamp	114
5.10.16 Document Name (E-mail/BOX/SMB/FTP/WebDAV/I-FAX)	115
5.10.17 Separate Scan	115
5.11 Original Settings	116
5.11.1 Special Original - Mixed Original	116
5.11.2 Special Original - Z-Folded Original	116
5.11.3 Special Original - Long Original	116
5.11.4 Direction Settings - Original Direction	116
5.11.5 Direction Settings - Binding Position	117
5.11.6 Total # of Pages (Quick Memory TX) (G3)	117
5.11.7 Despeckle	118
5.12 Communication Settings	119
5.12.1 Line Settings (G3)	119
Overseas TX	119
ECM OFF	119
V.34 OFF	119
Check Dest. & Send	120
Select Line	120
5.12.2 E-Mail Settings (E-mail/I-FAX)	120
E-mail Settings	120
[Document Name]	120
[Subject]	121
[From]	121
[Body]	121
5.12.3 URL Notification Setting (FTP/SMB/WebDAV)	122
URL Notification	122
[Detail Search]	122
[Direct Input]	122
5.12.4 Communication Method Settings (G3)	123
Quick Memory TX	123
Polling RX - Normal	124
Polling RX - Bulletin	124
Timer transmission (Timer TX)	125
Password transmission (Password TX)	125
Polling TX - Normal	126
Polling TX - Bulletin	126
F-Code transmission (F-Code TX)	127
5.12.5 E-Mail Encryption (E-mail)	127
5.12.6 Digital Signature (E-mail)	127
5.12.7 Fax Header Settings (G3/IP/I-FAX)	128
5.13 Redialing (G3/IP)	129
5.13.1 Auto redialing	129
5.13.2 Manual redialing	129
5.13.3 Fax Retransmit (G3)	129
6 Receiving (G3/IP/I-FAX)	131
6.1 Receiving (G3: Without external telephone connected)	131
6.1.1 Auto RX (Dedicated for fax line)	131
6.2 Receiving (G3: With external telephone connected)	132
6.2.1 Manual RX (Dedicated telephone line)	132
6.3 Receiving (I-FAX)	133
Receiving E-mails automatically	133
Receiving E-mails manually	133
6.4 Receiving (IP)	134
6.5 In-memory proxy reception	135
6.5.1 In-memory proxy reception	135
6.5.2 Forwarding of job after in-memory proxy reception (G3)	135
6.6 Printing upon data reception	136
6.6.1 Printing at reduced size	136
6.6.2 Printing at reduced size to fit the paper size to be printed	137
Step 1: Select optimal paper size	137
Step 2: Select actual print paper size	139
Restrictions for printing	141
6.6.3 Printing at full size	142
6.6.4 Printing method upon data reception	143
6.7 Footer Position	144
Inside Body Text	144
Outside Body Text	144
Not Printed	144
7 Convenient functions (G3/IP/I-FAX)	146
7.1 Memory RX (G3/IP/I-FAX)	146
7.2 Fax forwarding (G3/IP/I-FAX)	147
7.3 PC-Fax RX (G3)	148
7.4 TSI Distribution (G3)	149
7.5 Confidential RX (G3)	150
Settings required for confidential reception	150
Receiving by confidential reception	150
Sending by confidential transmission	150
7.6 Relay distribution (G3)	151
7.6.1 Description of relay distribution	151
7.6.2 To perform relay distribution	151
7.6.3 Sending fax to the relay distribution station	152
7.7 Polling TX/RX (G3)	153
7.7.1 Polling TX	153
7.7.2 Polling RX	153
7.8 Bulletin (G3)	154
7.9 Fax transmission using extension lines (G3)	155
8 Description of reports and lists	157
8.1 Types of reports and lists	157
8.1.1 Reports	157
8.1.2 Lists	158
8.2 Common lists	159
8.2.1 [Address Book List]	159
How to print	159
Print sample	160
Information included in the list	160
8.2.2 [Group List]	162
How to print	162
Print sample	163
Information included in the list	163
8.2.3 [Program List]	164
How to print	164
Print sample	165
Information included in the list	165
8.3 Reports/lists commonly used among G3/IP/I-FAX	166
8.3.1 [Activity Report]	166
Print sample	166
Information included in the list	166
8.3.2 [TX Result Report]	168
8.3.3 [Broadcast Report]	168
8.3.4 [Job Settings List]	169
How to print	169
[Fax Setting List]	170
[Relay List]	172
[Sender (TSI) RX User Box]	173
[Confidential/Bulletin List]	174
8.4 Report printed for G3 fax	175
8.4.1 [Polling TX Report]	175
8.4.2 [Polling RX Report]	175
8.4.3 [Sequential Polling RX Report]	176
8.4.4 [Reservation Communication Report]	176
8.4.5 [Reservation Polling TX Report]	177
8.4.6 [Broadcast Reserved Report]	177
8.4.7 [An address Polling Rx Reserved Report]	178
8.4.8 [Sequence Polling Rx Reserved Report]	178
8.4.9 [Confidential Rx Report]	179
8.4.10 [Bulletin TX Report](Polling TX Report)	179
8.4.11 [Relay TX Result Report]	180
8.4.12 [Relay Request Report]	180
8.4.13 [PC-Fax TX Error Report]	181
8.5 Report printed for Internet Fax	182
8.5.1 [Internet Fax Rx Error Report]	182
8.5.2 [Print MDN Message]	182
8.5.3 [Print DSN Message]	183
8.5.4 [Print E-mail Message Body]	183
8.5.5 [Title/Text List]	184
How to print	184
Print sample	184
8.6 Report printed for IP	185
8.6.1 [Network Fax RX Error Report]	185
9 User Mode Settings	187
9.1 Menu trees in User mode	187
9.1.1 [One-Touch/User Box Registration]	187
9.1.2 [User Settings]	190
9.1.3 Mode Memory	191
9.2 One-Touch/User Box Registration	192
9.2.1 Displaying the One-Touch/User Box Registration screen	192
9.2.2 Address Book - E-Mail	192
9.2.3 Address Book - User Box	193
9.2.4 Address Book - Fax	194
9.2.5 Address Book - PC (SMB)	196
9.2.6 Address Book - FTP	198
9.2.7 Address Book - WebDAV	199
9.2.8 Address Book - IP Address Fax	201
9.2.9 Address Book - Internet Fax	202
9.2.10 Registering groups	203
9.2.11 Registering E-mail setting subjects (E-mail/I-FAX)	204
9.2.12 Registering an E-mail setting text (E-mail/I-FAX)	204
9.2.13 Registering a scan/fax program	205
Registering programs	205
Check Program Settings	206
Delete	206
9.2.14 Create User Box - Confidential User Box (G3)	207
9.2.15 Create User Box - Bulletin Board User Box (G3)	207
9.2.16 Create User Box - Relay User Box (G3)	207
9.2.17 Limiting Access to Destinations - Apply Levels/Groups to Destinations	207
Address Book	207
Group	208
Program	208
9.3 User Settings	209
9.3.1 Displaying the User Settings screen	209
9.3.2 Custom Display Settings - Scan/Fax Settings	209
9.3.3 Custom Display Settings - Fax Active Screen (G3/IP/I-FAX)	210
9.3.4 Custom Display Settings - Search Option Settings	211
9.3.5 Scan/Fax Settings	211
10 Administrator Mode Settings	214
10.1 Configuration before use	214
10.1.1 E-mail	214
10.1.2 User Box	214
10.1.3 SMB	214
10.1.4 FTP	214
10.1.5 G3 Fax	214
10.1.6 Internet Fax	215
10.1.7 IP Address Fax	215
10.2 Menu tree in Administrator mode	216
10.2.1 [System Settings]	216
10.2.2 [Fax Settings]	217
10.2.3 [Security Settings]	219
10.3 Administrator Settings (E-mail/Box/SMB/FTP/WebDAV)	221
10.3.1 Displaying the Administrator Settings screen	221
10.3.2 System Settings - Restrict User Access	221
Restrict Access to Job Settings	221
Restrict Operation	222
10.3.3 System Settings - Reset Setting - Job Reset - Next Job - Reset Data After Job	222
10.3.4 System Settings - Stamp Settings - Header/Footer Settings	223
10.3.5 System Settings - Advanced Preview Setting - Original direction setting display	224
10.3.6 Security Settings - Security Details	224
10.4 Administrator Settings (G3)	226
10.4.1 System Settings - Power Save Settings	226
10.4.2 System Settings - Output Settings - Print/Fax Output Settings - Fax	226
10.4.3 System Settings - Restrict User Access	227
Restrict Access to Job Settings - Registering and Changing Addresses	227
Restrict Operation - Restrict Broadcasting	227
10.4.4 System Settings - Stamp Settings - Fax TX Settings	227
10.4.5 System Settings - Advanced Preview Setting - Original direction setting display	227
10.4.6 Fax Settings - Header Information	227
10.4.7 Fax Settings - Header/Footer Position	228
10.4.8 Fax Settings - Line Parameter Setting	230
10.4.9 Fax Settings - TX/RX Setting	231
10.4.10 Fax Settings - Function Settings	234
Function ON/OFF Settings	234
Memory RX Setting	235
Closed Network RX	236
Forward TX Setting	236
Incomplete TX Hold	237
PC-Fax RX Settings	238
TSI User Box Setting	239
10.4.11 Fax Settings - PBX Connection Setting	240
10.4.12 Fax Settings - Report Settings	241
10.4.13 Fax Settings - Job Settings List	243
10.4.14 Fax Settings - Multi Line Settings	243
Line Parameter Setting	243
Function Settings	244
Multi Line Settings	244
Sender Fax No.	245
10.4.15 Fax Settings - G3 Fax Print Quality Settings	245
10.4.16 Security Settings - Security Details	245
Manual Destination Input	245
Restrict Fax TX	246
Hide Personal Information	246
Display Activity Log	246
Initialize	246
Job History Thumbnail Display	246
Copy Guard	246
Password Copy	246
10.5 Administrator Settings (IP/I-FAX)	247
10.5.1 System Settings - Power Save Setting - Enter Power Save Mode	247
10.5.2 System Settings - Output Setting - Print/Fax Output Setting - Fax	247
10.5.3 System Settings - Restrict User Access	247
Restrict Access to Job Settings - Registering and Changing Addresses	247
Restrict Access to Job Settings - Change the \	247
Restrict Operation - Restrict Broadcasting	247
10.5.4 System Settings - Stamp Settings - Fax TX Settings	247
10.5.5 System Settings - Advanced Preview Setting - Original direction setting display	247
10.5.6 Fax Settings - Header Information	247
10.5.7 Fax Settings - Header/Footer Position	248
10.5.8 Fax Settings - Line Parameter Setting (IP)	248
Number of Redials	248
Redial Interval	248
10.5.9 Fax Settings - TX/RX Settings	248
10.5.10 Fax Settings - Function Settings	248
Function ON/OFF Setting - Destination Check Display Function	248
Memory RX Setting	248
Forward TX Setting	248
10.5.11 Fax Settings - Report Settings	249
Activity Report	249
TX Result Report	249
Sequential TX Report	249
Broadcast Result Report	249
TX Result Report Check	249
Network Fax RX Error Report	249
MDN Message (I-FAX)	250
DSN Message (I-FAX)	250
Print E-mail Message Body (I-FAX)	250
10.5.12 Fax Settings - Job Settings List	250
10.5.13 Fax Settings - Network Fax Settings	251
Black Compression Level	251
Color/Grayscale Multi-Value Compression Method	251
Internet Fax Self RX Ability (I-FAX)	252
Internet Fax Advanced Settings (I-FAX)	253
IP Address Fax Setting	254
10.5.14 Security Settings - Security Details	255
Manual Destination Input	255
Restrict Fax TX	255
Hide Personal Information	255
Display Activity Log	255
Initialize	255
Job History Thumbnail Display	255
Copy Guard	255
Password Copy	255
11 PageScope Web Connection	257
11.1 Using PageScope Web Connection	257

Match case Limit results 1 per page

bizhub 423/363/283/223

12-2

12.1

Cannot send faxes

Troubleshooting for fax and scanning problems

This chapter provides solutions for some problems you encounter while using fax and scanning functions. If

you encounter a problem which is not listed in this chapter or difficult to solve, please contact your service

representative.

12.1

Cannot send faxes

When a fax cannot be sent, try to correct problems by referring to the table below. If the fax still cannot be

sent properly even after attempting to correct the problem, please contact your service representative.

Reference

If you are unable to send a fax, the TX Result Report is output. For details, refer to page 8-13. (When printing

the TX Result Report is enabled)

For details on error messages, Refer to page 12-6.

For problems such as jamming of originals, paper jams, poor image quality or exhausted toner, refer to the

[User's Guide Copy Operations]

12.1.1

G3 Fax

Check points

Corrective Actions

Was the transmission

procedure carried out

correctly?

Check the transmission procedure and then resend the fax.

Is the recipient's fax

number correct? Were

the address book desti-

nation and program des-

tination registered

correctly?

There may be an error in registering the fax number when address book des-

tination and program destination are used.

Print the list of address book destinations to check that the numbers are reg-

istered correctly.

Correct if an error is found.

Is the telephone line set-

ting correct?

Does the setting in [Dialing Method] in the Utility mode match the telephone

line being used? Check the setting and correct it if an error is found.

Is the telephone line cor-

rectly connected?

Is the telephone line disconnected?

Check the telephone cord for connection and, if unplugged, plug it securely.

Is there a problem with

the receiving machine?

Is the power of the receiving facsimile turned off, is it out of paper or is there

another problem?

Call the recipient to determine whether there is a problem.

Was a correct password

sent?

Check the recipient's password and then resend the fax using a correct

password.

Was the sender's fax

number correctly regis-

tered with "Check Dest.

& Send"?

Check that the fax number registered with the recipient is correct. Or, send

a fax with Check Dest. & Send set to [No].