Konica Minolta bizhub 283 bizhub 423/363/283/223 Network Scan/Fax/Network Fax - Page 290

12.2 Cannot receive faxes 12 12.2 Cannot receive faxes When a fax cannot be received, try to correct problems by referring to the table below. If a fax reception error persists, please contact your service representative. d Reference If you are unable to send a fax, the TX Result Report is output. For details, refer to page 8-13. (When printing the TX Result Report is enabled) For details on error messages, Refer to page 12-6. For problems such as jamming of originals, paper jams, poor image quality or exhausted toner, refer to the [User's Guide Copy Operations] 12.2.1 G3 Fax Description of problem Cannot receive faxes No printout produced Check points Corrective Actions Is paper in the machine? Is paper jammed in the machine? Is the machine out of toner? Is the Receive Mode set to Manual RX? Is the telephone line correctly connected? Is [Closed Network RX] enabled? Has a wrong SUB been sent in Fcode from the sender side? Is PC-Fax RX enabled? Is TSI Distribution enabled? Is Memory RX enabled? If the add paper icon is lit, the machine is out of paper and received documents are stored in memory. Add paper. For the procedure for adding paper, refer to the [User's Guide Copy Operations]. In case of a paper jam, received documents are stored in memory. Remove the jammed paper. For the procedure for correcting paper jams, refer to the [User's Guide Copy Operations]. No fax can be received if the toner is exhausted. Replace the toner cartridge. For the procedure for replacing the toner cartridges, refer to the [User's Guide Copy Operations]. If [Receive Mode] in the Utility menu is set to [Manual RX], it is necessary to perform the reception procedure manually. Perform the manual reception procedure by referring to page 6-3. Is the telephone line disconnected? Check the telephone cord for connection and, if unplugged, plug it securely. If [Closed Network RX] is enabled, the machine accepts faxes sent from specific recipients. For details, contact your administrator. If a wrong sub-address is received with the Confidential or Relay User Box set, a communication error may occur, causing failed reception. Check the sender side to see if the sub-address is set. Check the User Box used by the PC-Fax RX function to save data. Check the User Box used by the TSI Distribution function to save data. If Memory RX is enabled, print the document received by following the procedure described below. • Press User Box and then press [System User Box]. • Press [Compulsory Memory RX User Box], and then press [Use/File]. • If a password has been configured, enter it and then press [OK]. • Select the document you want to print and then press [Print]. Or set [Memory RX Setting] to [No] in the Utility menu. Optionally, you can change the setting to disable Memory RX. For details, refer to page 10-23. bizhub 423/363/283/223 12-4