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Konica Minolta bizhub C550 PageScope Authentication Manager User Manual - Page 177

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Troubleshooting 5 5.3 Problems on Authentication Problem Authentication failed. Action Try the following method. (1) Pattern scanning is performed three times when registering biometric information. For each time, release your finger from the biometric authentication device, and put your finger on the device again. (2) Relax and put your finger on the biometric authentication device. (3) Try to register biometric information with the other finger. (4) For authentication, put your finger on the biometric authentication device in the same way as when registering biometric information. (Authentication will fail if your finger is bent or angled.) No response is returned when a new IC card or biometric authentication device has been installed. Register Authentication Manager again when a new IC card or biometric authentication device has been installed. For details on registering Authentication Manager, refer to the relevant help file or User's Guide. Authentication Manager 5-3

Section	Page
Contents	2
1 Introduction	11
1.1 What is Authentication Manager?	11
1.2 General setup operation	12
1.2.1 Server settings	12
1.2.2 Setting up the device	12
2 Basic operations	13
2.1 Logging on to Enterprise Suite	13
2.2 Basic operations	14
2.2.1 Top Menu page	14
2.2.2 Pages for the functions	15
3 Authentication Manager	17
3.1 User List	17
3.1.1 Available operations in the User List page	17
3.1.2 Viewing the user list	18
3.1.3 Specifying display settings for the user list	19
3.1.4 Registering a new user	20
3.1.5 Editing user information	23
3.1.6 Editing information of multiple users	23
3.1.7 Deleting a user	24
3.1.8 Importing data	25
3.1.9 Importing from a file	26
3.1.10 Creating an import file	27
3.1.11 Creating a deletion file	31
3.1.12 Checking the import result	32
3.1.13 Importing from a device	34
Selecting a device to be imported	34
Selecting a user to be imported	36
3.1.14 Checking the import result	37
3.1.15 Importing from an external server	39
Selecting an external server	39
Specifying user search conditions and acquired information	40
Selecting a user	41
3.1.16 Checking the import result	44
3.1.17 Deleting a user according to the external server	45
Selecting an external server	45
Selecting a user	45
3.1.18 Exporting data	46
3.1.19 Editing an exported file	48
Editing an exported file	48
Editing a text or CSV file	48
3.2 User Counter	50
3.2.1 Displaying the device list	50
3.2.2 Selecting a specific device	51
3.2.3 Displaying counter totals	51
3.2.4 Specifying display settings for the counter list	52
3.3 Account Track List	54
3.3.1 Available operations in the Account Track List page	54
3.3.2 Displaying the account track list	55
3.3.3 Registering a new account	56
3.3.4 Editing an account	56
3.3.5 Deleting an account	57
3.3.6 Importing data	57
3.3.7 Importing from a file	57
3.3.8 Creating a file to be imported	59
3.3.9 Creating a deletion file	63
3.3.10 Checking the import result	64
3.3.11 Importing from a device	66
Selecting a device to be imported	66
Selecting the account to be imported	68
3.3.12 Checking the import result	69
3.3.13 Exporting data	70
3.4 Account Track Counter	72
3.4.1 Displaying counter totals	72
3.5 Specifying a function permission template	74
3.5.1 Registering and editing function permission templates	75
Registering templates	75
Editing templates	77
3.5.2 Deleting function permission templates	77
3.6 Specifying a function permission	79
3.6.1 Basic Settings (By User)	79
3.6.2 Advanced settings (By Device)	81
3.6.3 Function permission operations	86
3.7 Specifying a user group	88
3.7.1 Registering and editing groups	88
Specifying display settings for the group list	90
3.7.2 Deleting a group	90
3.8 Account Group Settings	91
3.8.1 Registering and editing groups	91
Specifying display settings for the group list	93
3.8.2 Deleting a group	93
3.9 Specifying a template	94
3.9.1 Registering and editing user templates	95
Registering user templates	95
Editing user templates	96
3.9.2 Deleting user templates	98
3.9.3 Registering and editing account track templates	98
Registering account track templates	99
Editing account track templates	100
3.9.4 Deleting account track templates	101
3.9.5 Registering and editing external server templates	101
Registering external server templates	102
Editing external server templates	103
3.9.6 Deleting external server templates	104
3.10 Specifying an external server	105
3.10.1 Registering a new server	106
3.10.2 Editing a server	113
3.10.3 Deleting a server	113
3.11 Managing a specific device	114
3.11.1 Editing device settings	115
3.11.2 Function Permission Setting for Public User	120
3.11.3 SSFC Authentication Settings	121
3.11.4 Specifying a list (User name)	122
Displaying a user template on the device panel	123
Displaying login history on the device panel	124
3.11.5 Specifying a list (Account name)	124
Displaying an account track template on the device panel	125
Displaying login history on the device panel	126
3.11.6 Specifying a list (External server name)	126
Displaying an external server template on the device panel	127
Displaying login history on the device panel	128
3.11.7 Registering a specific device	128
3.11.8 Unregistering a specific device	130
3.11.9 Checking the result of registering or unregistering a specific device	131
3.12 IC card information	133
Registering card information	133
3.12.1 Enabling/disabling IC card information	134
3.12.2 Checking or modifying card information	135
3.12.3 Specifying an IC card name	136
3.12.4 Deleting IC card information	136
3.13 IC Card Authentication Setting	137
3.13.1 IC card self-registration setting	137
3.13.2 IC card self-registration	138
3.14 IC Card Information Template Settings	139
3.14.1 Registering and editing an IC card information template	140
Registering templates	140
Editing a template	141
Registering IC card information (when the data type is \	141
Registering IC card information (when the data type is \	142
3.14.2 Deleting an IC card information template	142
3.15 Biometric information	143
3.15.1 Displaying a user list	144
3.15.2 Changing the biometric unit No.	145
3.15.3 Deleting biometric information	145
3.16 Biometric Authentication Server Setting	146
3.17 Changing the password	148
3.18 Specifying an administrator	149
3.18.1 Specifying the administrator	149
3.18.2 Adding an administrator	150
3.18.3 Deleting an administrator	151
3.19 Specifying a group manager	152
3.19.1 Adding a group manager	153
3.19.2 Deleting a group manager	154
3.20 Version	154
3.21 Using with Account Manager	155
Precautions for use with Account Manager	155
3.21.1 Real-time Upper Limit Settings	156
3.21.2 Operation when the Real-time Upper Limit Settings is enabled	156
3.21.3 Device panel display when logging on	157
If the residual number of pages for a user is greater than the reserved number of printable pages when a user uses the device:	157
If the residual number of pages by a user is smaller than the reserved number of printable pages when a user uses the device:	158
If the residual number of pages by a user group is greater than the reserved number of printable pages when a user uses the device:	158
3.22 Precautions on using Gateway for Biometric Authentication Manager	159
3.23 Operation for authentication	160
3.23.1 Internal authentication and external authentication	160
3.23.2 Handling a user for authentication	160
Handling regardless of internal authentication or external authentication	160
Handling regardless of the external server to perform authentication in the external authentication	161
3.23.3 Account track authentication	161
3.23.4 Default external server	162
3.23.5 Logging on to the device as the device administrator	162
3.23.6 License and authentication	162
4 Setting by Purpose	164
4.1 Performing device authentication using Authentication Manager	164
Performing device authentication	164
4.2 Restricting available device functions by user group or user	165
Restricting device functions	165
4.3 Switching available functions between devices in the account track to which a user belongs and devices in other account tracks	166
Template setting	166
4.4 Linking with an existing Active Directory for authentication	167
Linking with Active Directory	167
4.5 Simplifying authentication with IC card	168
Registering a card	168
4.6 Easily registering new card information for a user who lost an IC card	169
Easily registering card information	169
4.7 Easily registering a card already registered as one of other user	170
Easily registering a card user	170
4.8 Using biometric authentication to enhance security level	171
Performing biometric authentication	171
4.9 Using Public User	172
Configuring Public User Settings	172
4.10 Changing your password	173
Changing a password	173
4.11 Performing counter management by job or work besides user	174
5 Troubleshooting	175
5.1 Problems on Device Management	175
5.2 Problems on User Import	176