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Lexmark X852E User's Reference - Page 51

Solving network scan problems, Common problems and solutions, Scan to e-mail status

UPC - 734646002806

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10 Solving network scan problems Common problems and solutions Problem Solution Scan profile name does not appear on the control panel display. 1 Make sure you are looking at the correct control panel menu. Press Fax/Scan Mode repeatedly until you see SCAN → PROFILE. Press Menu > until you see your profile name. 2 Make sure the MFP you are trying to use is the same MFP where the profile is stored. Each MFP has a unique network address. If you are not sure, see your network administrator for help. 3 Create your scan profile again. Can I create an e-mail distribution list? Create a permanent e-mail destination and place a comma after each e-mail address. Make sure you assign a unique name to the destination that identifies it as an e-mail distribution list. Scan to e-mail status Message SCAN → EMAIL Destination name Connecting Please Wait EML → Destination Busy ♦ 100% Description Prompts you to select the e-mail destination. Press Menu > repeatedly until you see your e-mail destination name displayed in the second line. Press Go/Send to start the scan. To select multiple e-mail destinations, press Menu > repeatedly until you see your first e-mail selection, and then press Select. An asterisk appears by the selection. Repeat this process until all e-mail destinations have been selected. Press Go/Send to start the scan. Message indicates the MFP is trying to make a connection with the SMTP server. Message indicates the MFP is scanning and sending the document. Solving network scan problems 46

Section	Page
Contents	3
Making copies	6
Quick copies	6
Examples of typical jobs	6
Job 1: single page	6
Job 2: mixed content	7
Job 3: use 2-up to save paper	7
Job 4: duplex copies	7
Job 5: enlarge copies	8
Job 6: document with color	8
Adjust copy quality	9
Change the brightness	9
Set the copy size	9
Reduce or enlarge	9
Select the content	10
Set the duplex option	11
Set Collation/Finishing features	11
Save paper when you print	11
Select your copy media	12
Sending faxes	13
Entering a fax recipient number	13
Using fax destination shortcuts	13
Select a Scan to Fax destination	14
Cancel an outgoing fax	14
Examples of typical fax jobs	14
Job 1: one page	14
Job 2: multiple pages	15
Job 3: mixed content (text and graphics)	15
Job 4: photo (400 x 400 dpi)	15
Job 5: colored original (credit card receipt)	15
Scanning to PC	17
Create a scan profile	17
Use ScanBack utility	17
Use the MarkNet Web pages	18
Custom Scan to PC settings	19
Scanning to e-mail	21
Create a scan to e-mail profile	21
Step 1: Set up your scan profile	21
Step 2: Scan your original documents	21
Scan to permanent e-mail destinations	22
Scanning to FTP	23
Scan to an FTP destination	23
Using the MFP control panel	24
Button and menu key	24
Function modes	27
Customizing your MFP configuration	28
Customize copy settings	28
Restore factory default settings	28
Manually set basic fax information	29
Create permanent fax destinations	30
Change fax send and receive settings	30
Adjust analog send fax options	31
Adjust analog receive fax options	32
Adjust analog fax log options	32
Adjust fax server options	34
Scan to E-mail General Setup	34
Create permanent e-mail destinations	35
Create FTP destinations	36
Create an external destinations file	37
Specify the external file	38
Disable scan functions	38
Configure Job Accounting	39
Track MFP usage	39
Create accounts	39
Protect the Job Account list	40
Select a tracking mode	40
List of tracking modes	41
Use Validation mode to limit usage	42
Job Accounting status messages	42
Solving copy problems	43
Common problems and solutions	43
Copy status messages	44
Copy error messages	44
Solving fax problems	46
Common fax questions	46
Solve problems sending faxes	46
Solve problems receiving faxes	47
Send fax status	48
Receive fax status	48
Send fax errors	49
Receive fax errors	49
Work with destination lists	49
View the destination lists	49
Print the destination lists	50
Print the shortcut list	50
Solving network scan problems	51
Common problems and solutions	51
Scan to e-mail status	51
Scan to FTP status	52
Job Accounting status	53
Scan to e-mail errors	53
Scan to FTP errors	55
Work with destination lists	55
View the destination lists	55
Print the destination lists	56
Print the shortcut list	56
Solving scanning problems	57
Preventing paper jams	57
Solve scanner problems	58