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Lexmark X925 User's Guide - Page 285

Solving home screen applications problems, An application error has occurred

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Troubleshooting 285 3 In the Max Speed box, click one of the following: 2400 4800 9600 14400 33600 4 Click Submit. Solving home screen applications problems An application error has occurred CHECK THE SYSTEM LOG FOR RELEVANT DETAILS 1 Type the printer IP address or host name in the address field of your Web browser. If you do not know the IP address or host name of the printer, then you can: • View the information on the printer control panel home screen, or in the TCP/IP section under the Networks/Ports menu. • Print a network setup page or menu settings page and locate the information in the TCP/IP section. 2 Click Settings or Configuration. 3 Click Device Solutions > Solutions (eSF) > System tab > Log. 4 From the Filter menu, select an application status. 5 From the Application menu, select an application, and then click Submit. MAKE SURE THE FILE NAME YOU WANT TO SCAN TO IS NOT ALREADY IN USE Verify that the file to which you want to scan is not open by another application or user. To help prevent errors, make sure either "Append time stamp" or "Overwrite existing file" is selected in the destination configuration settings. ADJUST THE SCAN SETTINGS In the destination configuration settings, lower the scan settings. For example, lower the scan resolution, disable Color, or change the Content type to Text. CONTACT CUSTOMER SUPPORT If you still cannot isolate the problem, then contact customer support.

Section	Page
Contents	2
Safety information	15
Learning about the printer	17
Finding information about the printer	17
Selecting a location for the printer	18
Printer configurations	19
Basic functions of the scanner	21
Understanding the ADF and scanner glass	22
Understanding the printer control panel	23
Understanding the home screen	25
Understanding the home screen	25
Using the touch-screen buttons	26
Setting up and using the home screen applications	30
Accessing the Embedded Web Server	30
Activating the home screen applications	30
Exporting and importing a configuration using the Embedded Web Server	33
Additional printer setup	34
Installing internal options	34
Available internal options	34
Accessing the system board	35
Installing a memory card	36
Installing a flash memory or firmware card	38
Installing an Internal Solutions Port	39
Installing a printer hard disk	43
Removing a printer hard disk	44
Installing optional trays	45
Order of installation	45
Installing a printer stand and optional tray	46
Installing 550-sheet trays	52
Attaching cables	59
Verifying printer setup	60
Printing a menu settings page	60
Printing a network setup page	60
Setting up the printer software	60
Installing the printer software	60
Updating available options in the printer driver	61
Setting up wireless printing	62
Information you will need to set up the printer on a wireless network	62
Installing the printer on a wireless network (Windows)	63
Installing the printer on a wireless network (Macintosh)	64
Installing the printer on a wired network	66
Changing port settings after installing a new network Internal Solutions Port	69
Setting up serial printing	70
Minimizing your printer's environmental impact	72
Saving paper and toner	72
Using recycled paper	72
Conserving supplies	72
Saving energy	73
Using Eco-Mode	73
Reducing printer noise	73
Adjusting Sleep Mode	74
Using Hibernate Mode	75
Adjusting the brightness of the display	75
Setting the standard exit bin light	76
Recycling	76
Recycling Lexmark products	76
Recycling Lexmark packaging	77
Returning Lexmark cartridges for reuse or recycling	77
Loading paper and specialty media	78
Setting the paper size and type	78
Configuring Universal paper settings	78
Loading the standard or optional 550-sheet tray	79
Loading the multipurpose feeder	82
Linking and unlinking trays	85
Linking trays	85
Unlinking trays	85
Creating a custom name for a paper type	86
Assigning a custom paper type name	86
Configuring a custom name	86
Paper and specialty media guidelines	87
Paper guidelines	87
Paper characteristics	87
Unacceptable paper	88
Selecting paper	88
Selecting preprinted forms and letterhead	88
Using recycled paper and other office papers	89
Storing paper	89
Supported paper sizes, types, and weights	90
Supported paper sizes	90
Supported paper types and weights	92
Printing	93
Printing a document	93
Printing a document	93
Printing in black and white	93
Adjusting toner darkness	93
Printing from a flash drive	94
Printing from a flash drive	94
Supported flash drives and file types	95
Printing on specialty media	96
Tips on using letterhead	96
Tips on using transparencies	96
Tips on using envelopes	97
Tips on using labels	97
Tips on using card stock	98
Printing confidential and other held jobs	98
Storing print jobs in the printer	98
Printing confidential and other held jobs	99
Printing information pages	99
Printing a font sample list	99
Printing a directory list	100
Using Max Speed and Max Yield	100
Canceling a print job	100
Canceling a print job from the printer control panel	100
Canceling a print job from the computer	101
Copying	102
Making copies	102
Making a quick copy	102
Copying using the ADF	102
Copying using the scanner glass	103
Copying film photos	103
Copying on specialty media	103
Copying on transparencies	103
Copying on letterhead	103
Customizing copy settings	104
Copying to a different size	104
Making copies using paper from a selected tray	104
Copying different paper sizes	105
Copying on both sides of the paper (duplexing)	105
Reducing or enlarging copies	106
Adjusting copy quality	106
Collating copies	107
Placing separator sheets between copies	107
Copying multiple pages onto a single sheet	108
Creating a custom copy job (job build)	108
Placing information on copies	109
Placing the date and time at the top of each page	109
Placing an overlay message on each page	109
Canceling a copy job	109
Canceling a copy job while the document is in the ADF	109
Canceling a copy job while copying pages using the scanner glass	109
Canceling a copy job while pages are being printed	110
Understanding the copy screens and options	110
Copy from	110
Copy to	110
Copies	110
Scale	110
Darkness	111
Sides (Duplex)	111
Collate	111
Content	111
Color	111
Advanced Options	112
Save As Shortcut	112
E-mailing	113
Getting ready to e-mail	113
Setting up the e-mail function	113
Configuring e-mail settings	113
Creating an e-mail shortcut	114
Creating an e-mail shortcut using the Embedded Web Server	114
Creating an e-mail shortcut using the touch screen	114
E-mailing a document	115
Sending an e-mail using the touch screen	115
Sending an e-mail using a shortcut number	115
Sending an e-mail using the address book	115
Customizing e-mail settings	116
Adding e-mail subject and message information	116
Changing the output file type	116
Canceling an e-mail	117
Understanding e-mail options	117
Recipients	117
Subject	117
Message	117
File Name	117
Original Size	117
Resolution	118
Color	118
Content	118
Darkness	118
Send As	118
Page Setup	119
Scan Preview	119
Advanced Options	119
Faxing	120
Getting the printer ready to fax	120
Initial fax setup	121
Choosing a fax connection	121
Connecting to an analog telephone line	122
Connecting to a DSL service	122
Connecting to a PBX or ISDN system	123
Connecting to a distinctive ring service	123
Connecting to an adapter for your country or region	124
Setting the outgoing fax or station name and number	125
Setting the date and time	125
Configuring the printer to observe daylight saving time	125
Creating shortcuts	126
Creating a fax destination shortcut using the Embedded Web Server	126
Creating a fax destination shortcut using the touch screen	126
Sending a fax	127
Sending a fax using the touch screen	127
Sending a fax using the computer	127
Sending a fax using shortcuts	128
Sending a fax using the address book	128
Customizing fax settings	128
Changing the fax resolution	128
Making a fax lighter or darker	129
Sending a fax at a scheduled time	129
Viewing a fax log	129
Blocking junk faxes	129
Canceling an outgoing fax	130
Canceling a fax while the original documents are still scanning	130
Canceling a fax after the original documents have been scanned to memory	130
Understanding fax options	130
Content	130
Resolution	131
Darkness	131
Color	131
Page Setup	131
Scan Preview	131
Delayed Send	132
Advanced Options	132
Holding and forwarding faxes	132
Holding faxes	132
Forwarding a fax	133
Scanning to an FTP address	134
Creating shortcuts	134
Creating an FTP shortcut using the Embedded Web Server	134
Creating an FTP shortcut using the touch screen	135
Scanning to an FTP address	135
Scanning to an FTP address using the touch screen	135
Scanning to an FTP address using a shortcut number	135
Scanning to an FTP address using the address book	136
Understanding FTP options	136
FTP	136
File Name	136
Original Size	136
Send As	136
Color	137
Resolution	137
Darkness	137
Page Setup	137
Content	137
Scan Preview	138
Advanced Options	138
Scanning to a computer or flash drive	139
Scanning to a computer	139
Scanning to a flash drive	140
Understanding the Scan Center features	140
Using the ScanBack Utility	140
Understanding scan profile options	141
Original Size	141
Resolution	141
Color	141
Content	141
Darkness	142
Page Setup	142
Scan Preview	142
Advanced Options	142
Understanding printer menus	143
Menus list	143
Supplies menu	144
Paper menu	146
Default Source menu	146
Paper Size/Type menu	147
Configure MP menu	150
Substitute Size menu	150
Paper Weight menu	150
Paper Loading menu	152
Custom Types menu	154
Custom Names menu	154
Custom Scan Sizes menu	154
Universal Setup menu	155
Reports menu	155
Reports menu	155
Network/Ports menu	157
Active NIC menu	157
Standard Network or Network [x] menus	157
Network Reports menu	159
Network Card menu	159
TCP/IP menu	159
IPv6 menu	160
Wireless menu	161
AppleTalk menu	162
Standard USB menu	162
Parallel [x] menu	164
Serial [x] menu	166
SMTP Setup menu	168
Security menu	169
Editing Security Setups menu	169
Miscellaneous Security Settings menu	170
Confidential Print menu	171
Disk Wiping menu	172
Security Audit Log menu	173
Set Date and Time menu	174
Settings menu	175
General Settings menu	175
Copy Settings menu	184
Fax Settings menu	188
Fax Mode (Analog Fax Setup) menu	188
Fax Mode (Fax Server Setup) menu	196
E-mail Settings menu	197
FTP Settings menu	203
Flash Drive menu	207
Print Settings	212
Setup menu	212
Job Accounting menu	213
Finishing menu	215
Quality menu	216
Utilities menu	219
XPS menu	220
PDF menu	220
PostScript menu	221
PCL Emul menu	221
HTML menu	224
Image menu	225
Help menu	225
Securing the memory before moving the printer	227
Statement of Volatility	227
Erasing volatile memory	227
Erasing non-volatile memory	228
Erasing printer hard disk memory	228
Configuring printer hard disk encryption	229
Maintaining the printer	230
Cleaning the exterior of the printer	230
Cleaning the scanner glass	230
Cleaning the ADF parts	231
Cleaning the printhead lenses	232
Storing supplies	235
Checking the status of supplies	236
Checking the status of supplies from the printer control panel	236
Checking the status of supplies from a network computer	236
Ordering supplies	236
Ordering toner cartridges	236
Ordering imaging units	237
Ordering a fuser or a transfer module	237
Ordering a waste toner bottle	237
Ordering ADF replacement parts	238
Replacing Supplies	238
Replacing an imaging unit	238
Replacing a toner cartridge	241
Replacing the waste toner bottle	243
Moving the printer	244
Before moving the printer	244
Moving the printer to another location	245
Shipping the printer	245
Administrative support	246
Finding advanced networking and administrator information	246
Using the Embedded Web Server	246
Checking the virtual display	246
Checking the status of the printer	246
Setting up e-mail alerts	247
Viewing reports	247
Restoring factory default settings	248
Clearing jams	249
Avoiding jams	249
Understanding jam numbers and locations	249
200 paper jam	251
201 paper jam	252
203 paper jam	253
230 paper jam	254
231–239 paper jams	254
24x paper jam	255
250 paper jam	258
280–289 paper jams	258
290–292 paper jams	259
451 paper jam	259
Troubleshooting	260
Solving basic printer problems	260
Understanding printer messages	260
Adjusting color	260
An error has occurred with the USB drive. Please remove and reinsert drive.	260
Change [paper source] to [custom type name]	260
Change [paper source] to [custom type name] load [orientation]	261
Change [paper source] to [custom string]	261
Change [paper source] to [custom string] load [orientation]	261
Change [paper source] to [paper size] [paper type]	261
Change [paper source] to [paper size] [paper type] load [orientation]	261
Close [tray] door	261
Close front or side door	262
Disk corrupted	262
Disk near full. Securely clearing disk space.	262
Disk problem	262
Error reading USB drive. Remove USB.	262
Insert Tray [x]	262
Install Tray [x]	262
Load [src] with [custom type name]	263
Load [src] with [custom string]	263
Load [src] with [size]	263
Load [src] with [type] [size]	263
Load Manual Feeder with [custom type name]	263
Load Manual Feeder with [custom string]	264
Load Manual Feeder with [paper size]	264
Load Manual Feeder with [paper type] [paper size]	264
Paper changes needed	264
Remove paper from standard output bin	264
Replace separator pad	264
Restore held jobs?	264
Some held jobs were not restored	265
Supply needed to complete job	265
Tray [x] paper size unsupported	265
Unsupported disk	265
1565 Emulation error, load emulation option	265
30.xx Missing [color] cartridge and/or [color] imaging unit	265
31.xx Missing or defective [color] cartridge	265
32.xx [color] cartridge part number unsupported by device	265
34 Incorrect paper size, open [src]	266
35 Insufficient memory to support Resource Save feature	266
36 Printer service required	266
37 Insufficient memory to collate job	266
37 Insufficient memory for Flash Memory Defragment operation	266
37 Insufficient memory, some Held Jobs were deleted	266
37 Insufficient memory, some held jobs will not be restored	267
38 Memory full	267
39 Complex page, some data may not have printed	267
51 Defective flash detected	267
52 Not enough free space in flash memory for resources	267
53 Unformatted flash detected	267
54 Serial option [x] error	267
54 Standard network software error	268
54 Network [x] software error	268
55 Unsupported option in slot [x]	268
56 Parallel port [x] disabled	268
56 Serial port [x] disabled	268
56 Standard parallel port disabled	269
56 Standard USB port disabled	269
56 USB port [x] disabled	269
57 Configuration change, some held jobs were not restored	269
58 Input config error	269
58 Too many disks installed	269
58 Too many flash options installed	270
58 Too many trays attached	270
61 Remove defective disk	270
62 Disk full	270
80.xx Fuser near life warning	270
80.xx Fuser life warning	271
80.xx Replace fuser	271
80.xx Fuser missing	271
82.xx Replace waste toner bottle	271
82.xx Waste toner bottle nearly full	271
83.xx Transfer module life warning	271
83.xx Transfer module missing	271
83.xx Replace transfer module	271
84 Defective [color] imaging unit	272
84.xx [color] imaging unit nearly low	272
84.xx [color] imaging unit low	272
84.xx Replace [color] imaging unit and [color] cartridge	272
84 Unsupported [color] imaging unit	272
88.xx [color] cartridge nearly low	272
88.xx [color] cartridge low	272
88.2x Replace [color] cartridge	273
Solving printing problems	273
Multiple-language PDF files do not print	273
Printer control panel display is blank or displays only diamonds	273
Error message about reading USB drive appears	273
Print jobs do not print	273
Make sure there is no problem with your printer	273
Make sure the printer is ready to print	273
Check if a supply is missing or needs replacement	273
Check if the standard exit bin is full	274
Check if the paper tray is empty	274
Make sure the correct printer software is installed	274
Make sure the internal print server is working properly	274
Make sure you are using a recommended USB, serial, or Ethernet cable	274
Make sure printer cables are securely connected	274
Confidential and other held jobs do not print	274
Partial job, no job, or blank page prints	274
Make sure the printer has sufficient memory	275
Print job takes longer than expected	275
Reduce the complexity of the print job	275
Turn off the Page Protect setting	275
Change the environmental settings	275
Job prints from the wrong tray or on the wrong paper	275
Check the paper type and paper size settings	275
Incorrect characters print	275
Tray linking does not work	275
Load the same size and type of paper	275
Use the same Paper Size and Paper Type settings	276
Large jobs do not collate	276
Make sure Collate is set to On	276
Reduce the complexity of the print job	276
Make sure the printer has enough memory	276
Unexpected page breaks occur	276
Increase the Print Timeout value	276
Solving copy problems	276
Copier does not respond	276
Check the display for error messages	276
Check the power	277
Scanner unit does not close	277
Poor copy quality	277
Clear any error messages	277
Replace the toner or print cartridge	277
Clean the scanner glass	277
Adjust the toner darkness of the copy	277
Make sure the quality of the original document is satisfactory	278
Place the original document properly	278
Make sure to use the appropriate Copy settings	278
Partial document or photo copies	278
Check the document placement	278
Check the paper size setting	279
Solving scanner problems	279
Checking an unresponsive scanner	279
Scan was not successful	279
Check the cable connections	279
An error may have occurred in the program	279
Scanning takes too long or freezes the computer	279
Other software programs may be interfering with scanning	279
The scan resolution may be set too high	280
Poor scanned image quality	280
Check the display for error messages	280
The scanner glass may be dirty	280
Adjust the scan resolution	280