Lexmark X925 User's Guide - Page 299
Make sure there is no worn, defective, or empty toner cartridge
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Troubleshooting 299 MAKE SURE THERE IS NO WORN, DEFECTIVE, OR EMPTY TONER CARTRIDGE Replace the worn, defective, or empty toner cartridge. CLEAR THE PAPER PATH AROUND THE TONER CARTRIDGE Check the paper path around the toner cartridge. CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. Clear any paper you see. MAKE SURE THERE IS NO TONER IN THE PAPER PATH Toner fog or background shading appears on the page Cause Toner cartridge may be defective or installed incorrectly. Transfer module may be worn or defective. Imaging unit may be worn or defective. Fuser may be worn or defective. Toner may be in the paper path. Printer may not have recalibrated recently. Application may specify an off‑white background. Solution Reinstall or replace the toner cartridge. Replace the transfer module. Replace the imaging unit. Replace the fuser. Call for service. Perform color adjust from the Quality menu. Check the application. Toner rubs off Cause Specialty media is being used. The Paper Weight setting in the Paper Menu is wrong for the type of paper being used. Fuser is worn or defective. Fuser is in envelope mode. Solution Make sure the correct Paper Type is selected. Change the Paper Weight from Normal to Heavy. If necessary, change Paper Texture from Normal to Rough. Replace the fuser. Open the side door. Make sure that the green lever on the left side of the fuser is not in envelope mode. Toner specks Cause Toner cartridges may be worn or defective. Toner is in the paper path. The imaging unit may be defective. Solution Replace the defective or worn cartridges. Call for service. Replace the defective imaging unit.
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