Marantz SR7002 User Manual - English - Page 83

ENGLISH TROUBLESHOOTING In case of trouble, check the following before calling for service: 1. Are the connections made properly ? 2. Are you operating the unit properly following the user's guide ? 3. Are the power amplifiers and speaker working properly ? If the unit does not operate properly, check items shown in the following table. If your trouble cannot be recovered with the remedy actions listed in the following table, malfunction of the internal circuitry is suspected; immediately unplug the power cable and contact your dealer, nearest Marantz authorized dealer or the Marantz Service Center in your country. SYMPTOM This unit cannot be turned up. No sound and picture are output even when power is on. No speaker output. Incorrect Audio or Video for selected source. Incorrect Audio from a channel. No Audio output from the center channel speaker. No Audio output from the surround speakers. No Audio output from the surround back speakers. CAUSE The power plug is not connected. Mute is on. The input cable is not connected correctly. The master volume control is turned all the way down. The function selector position is wrong. The headphones are connected to the headphone jack. Input cable connected incorrectly. Speaker cable connected incorrectly. The center speaker cable connection is incomplete. STEREO has been selected for Surround mode. Center = NONE has been selected in SETUP mode. The surround speaker cable connection is incomplete. STEREO has been selected for Surround mode. Surround = NONE has been selected in SETUP mode. The surround back speaker cable connection is incomplete. Surround mode is not EX/ES mode. Surround back = NONE has been selected in SPEAKERS SIZE SETUP REMEDY Connect the power plug to the outlet. Cancel mute using the remote controller. See the connection diagram and connect the cables correctly. Adjust the master volume. Select correct position. Disconnect the headphones. (Speakers will not output sound when headphones are connected.) Connect the cable correctly by referring to the connection diagram. Connect the cable correctly by referring to the connection diagram. Connect the cable correctly. When STEREO is selected for Surround mode, no sound will be output from the center speaker. Set another Surround mode. Make the correct setting. Connect the cable correctly. When STEREO has been selected for Surround mode, no sound will be output from the surround speaker. Set another Surround mode. Make the correct setting. Connect the cable correctly. Set surround mode EX/ES. Make the correct setting. SYMPTOM Can not select EX/ES mode. Can not select Pro Logic IIx mode. Can not select Neo:6 mode. Can not select CSII mode. No output to Subwoofer Out. Noise is produced during DTS-encoded CD or laser disc play. A specific channel does not produce output. FM or AM reception fails. Noise is heard during AM reception. Noise is heard during FM reception. Cannot get programmed station when the PRESET button is pressed. Control with the remote controller fails. Auto Setup (SPEAKER SETUP) is not working. CAUSE Surround center= NONE has been selected in SPEAKERS SIZE SETUP Input signal is incompatible. Input signal is incompatible. Input signal is incompatible. Input signal is incompatible. Subwoofer = NONE has been selected in SETUP mode. Analog has been selected for input. Nothing recorded on source. Antenna connection is incomplete. Reception is affected by other electrical fields. The radio waves from the broadcasting station are weak. Preset data has been erased. Batteries are consumed. Remote controller's function-key setting is wrong. The distance between this unit and the remote commander is too far. Something is blocking the unit and the remote commander. Headphones are connected. REMEDY Make the correct setting. Use 5.1channel source. Use 2 channel Dolby Digital input signal, PCM input signal or analog input signal. Use 2 channel DTS input signal, PCM input signal or analog input signal. Use 2 channel Dolby Digital input signal, PCM input signal or analog input signal. Select Subwoofer = YES. Be sure to perform digital connection, select digital input, then play. Check the encoded channel on the source side. Correctly connect the indoor FM and AM antennas to FM and AM antenna outlets. Try changing location where the AM indoor antenna is set up. Install an FM outdoor antenna. Disconnecting power plug for long periods of time will erase preset data. If that happens, input the preset data again. Replace all the batteries with new ones. Select different position from which equipment will be controlled. Move closer to this unit. Remove offending object. Disconnect the headphones. 80