Samsung NE63T8751SS/AA User Manual - Page 62

Troubleshooting Problem The surface unit frequently cycles on and off. Possible cause The element will cycle on and off to maintain the power setting. Solution This is normal operation, and not a system failure. Use the range as usual. The surface unit stops glowing when changed to a lower setting. This is normal. The unit is still on and hot. Scratches or abrasions on the cooktop surface. The cooktop is being cleaned improperly. Scratches are not removable. Tiny scratches will become less visible in time as a result of cleaning. Use ceramic glass top cleaning cream. Do not use chemical or corrosive agents. These agents may damage the surface of the product. Cookware with rough bottoms was used on the cooktop or there were coarse particles (e.g., salt or sand) present between the cookware and the surface of the cooktop. To avoid scratches, follow the recommended cleaning procedures. Make sure cookware bottoms are clean before use, and use cookware with smooth bottoms. Cookware has been slid across the cooktop surface. Problem Brown streaks or specks. Areas of discoloration with metallic sheen. "Cracking" or "popping" sound. Possible cause Solution Boilovers have been cooked • onto the surface. • Wait until the surface cools down. Then, use a single-edge razor-blade scraper at approximately a 45° angle against the glass surface to remove the soil. See the section on the care and cleaning of the glass cooktop on page 57. Mineral deposits from water and food have been left on the surface of the cooktop. • Remove using a ceramic-glass cooktop cleaning cream. • Use cookware with clean, dry bottoms. Clean the cooktop with a ceramic cleaning agent regularly every week. This is the sound of the metal heating and cooling during both the cooking and self-cleaning functions. This is normal operation, and not a system failure. Use the range as usual. Troubleshooting 62 English NE63T8751_AA_DG68-01208A-00_EN+MES+CFR.indb 62 2020-03-27 2:47:52