Sony DCR-HC42 Operating Guide - Page 98

Cannot start Easy Handycam with USB connected] or [Cannot cancel Easy, Picture Package Auto Video - driver for windows 7

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Troubleshooting (continued) 2 Double-click the icon for the newly recognized drive [Removable Disk (F:)] (For Windows XP, [Sony Memory Stick]). It may take some time until the drive is recognized. If the computer does not recognize it, the USB driver may be installed incorrectly. 3 Double-click the desired image file. [Cannot start Easy Handycam with USB connected] or [Cannot cancel Easy Handycam with USB connected] appears on the screen of your camcorder. • You cannot start or cancel the Easy Handycam settings while the USB cable is connected. Disconnect the USB cable from your camcorder first. There is no sound when the camcorder is connected to the Windows computer via a USB cable. • Change the settings for your computer environment as described in the following procedures: 1 Select [Start]  [Programs] ([All Programs] for Windows XP)  [Picture Package]  [Handycam Tools]  [USB Streaming Tool]. 2 Select another device on the [Select audio device] screen. 3 Follow the on-screen instructions, click [Next], then click [Done]. • Sound is not supported on Windows 98. The movie is not smooth during USB streaming. • Change the settings as described in the following procedures: 1 Select [Start]  [Programs] ([All Programs] for Windows XP)  [Picture Package]  [Handycam Tools]  [USB Streaming Tool]. 2 Adjust the slider in the (-) direction on [Select video quality]. 3 Follow the on-screen instructions, click [Next], then click [Done]. Picture Package does not function correctly. • Close Picture Package, then restart the computer. An error message appears while operating Picture Package. • Close Picture Package first, then slide the POWER switch on your camcorder to turn on another lamp. The CD-R drive is not recognized or data cannot be written on the CD-R in Picture Package Auto Video, Producer, CD Backup, or VCD Maker. • For compatible drives, visit the following URL: http://www.ppackage.com/ 98

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98
2
Double-click the icon for the newly recognized drive [Removable Disk (F:)] (For
Windows XP, [Sony Memory Stick]). It may take some time until the drive is recognized.
If the computer does not recognize it, the USB driver may be installed incorrectly.
3
Double-click the desired image file.
[Cannot start Easy Handycam with USB connected] or [Cannot cancel Easy
Handycam with USB connected] appears on the screen of your camcorder.
• You cannot start or cancel the Easy Handycam settings while the USB cable is connected.
Disconnect the USB cable from your camcorder first.
There is no sound when the camcorder is connected to the Windows computer
via a USB cable.
• Change the settings for your computer environment as described in the following
procedures:
1
Select [Start]
[Programs] ([All Programs] for Windows XP)
[Picture Package]
[Handycam Tools]
[USB Streaming Tool].
2
Select another device on the [Select audio device] screen.
3
Follow the on-screen instructions, click [Next], then click [Done].
• Sound is not supported on Windows 98.
The movie is not smooth during USB streaming.
• Change the settings as described in the following procedures:
1
Select [Start]
[Programs] ([All Programs] for Windows XP)
[Picture Package]
[Handycam Tools]
[USB Streaming Tool].
2
Adjust the slider in the (-) direction on [Select video quality].
3
Follow the on-screen instructions, click [Next], then click [Done].
Picture Package does not function correctly.
• Close Picture Package, then restart the computer.
An error message appears while operating Picture Package.
• Close Picture Package first, then slide the POWER switch on your camcorder to turn on
another lamp.
The CD-R drive is not recognized or data cannot be written on the CD-R in
Picture Package Auto Video, Producer, CD Backup, or VCD Maker.
• For compatible drives, visit the following URL:
Troubleshooting (continued)