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Toshiba P15-S409 Toshiba Online User's Guide for Satellite P15-S470/S479 (Wind - Page 218

If Something Goes Wrong

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Chapter 8 If Something Goes Wrong Some problems you may encounter when using your notebook computer are relatively easy to identify and solve. Others may require help from your dealer or the manufacturer of a software program. This chapter aims to help you solve many problems by yourself. It covers the problems you are most likely to encounter. If all else fails, contact Toshiba. You will find information on Toshiba's support services at the end of this chapter. Your program stops responding. If you are working with a program that suddenly freezes all operations, chances are the program has stopped responding. You can exit the failed program without shutting down the operating system or closing other programs. To close a program that has stopped responding in the Windows® XP operating system: 1 Press Ctrl, Alt, and Del simultaneously. 2 The Windows Task Manager appears. 218

Section	Page
Satellite® P15 Series User’s Guide	1
Contents	24
Introduction 33	24
Chapter 1: Finding Your Way Around 37	24
Chapter 2: Getting Started 47	25
Chapter 3: Learning the Basics 75	25
Chapter 4: Mobile Computing 103	27
Chapter 5: Getting to Know the Windows® XP Operating System 117	27
Chapter 6: Getting to Know the Windows® XP Media Center Edition 147	28
Chapter 7: Exploring Your Options 195	29
Chapter 8: If Something Goes Wrong 218	30
Appendix A: Hot Keys 249	31
Appendix B: Power Cable Connectors 256	32
Appendix C: Using ConfigFree™ with your	32
Toshiba Computer 257	32
Glossary 267	32
Index 282	32
Introduction	33
This guide	33
Safety icons	34
Other icons used	35
Other documentation	35
Service options	36
Chapter 1: Finding Your Way Around	37
Making sure you have everything	37
Front with the display closed	38
Back	39
Right side	40
Left side	41
Front with the display open	42
Front panel lights	43
Indicator lights	44
Underside	45
Chapter 2: Getting Started	47
Selecting a place to work	47
Creating a computer-friendly environment	47
Keeping yourself comfortable	48
Precautions	51
Setting up your computer	53
Setting up your software	53
Registering your computer with Toshiba	55
Adding external devices	55
Connecting the AC adapter	56
Charging the main battery	58
Using the computer for the first time	59
Opening the display panel	59
Turning on the power	59
Using the TouchPad™	60
Control buttons	61
Disabling or enabling the TouchPad	61
Installing additional memory (optional)	62
Removing a memory module	66
Connecting a mouse	66
Connecting a printer	67
Setting up a printer	68
Turning off the computer	71
Caring for your computer	72
Cleaning the computer	72
Moving the computer	73
Using a computer lock	73
Chapter 3: Learning the Basics	75
Computing tips	75
Using the keyboard	76
Character keys	77
Ctrl, Fn, and Alt keys	77
Function keys	77
Windows® special keys	78
Overlay keys	78
Starting a program	80
Saving your work	80
Printing your work	81
Backing up your files	82
Using the DVD-ROM or multi-function drive	82
Drive components and control buttons	83
DVD-ROM drive components	83
CD/DVD control buttons	84
CD/DVD control and digital audio modes	85
Inserting a disc	86
Playing an audio CD	88
Viewing the contents of a CD or DVD	90
Removing a disc with the computer on	90
Removing a disc with the computer off	91
Caring for CDs and DVDs	91
Setting up for communications	92
Connecting the modem to a phone line	92
Connecting your computer to a network	92
Powering down the computer	93
Using Shut down	94
Hibernation command	94
Stand By command	95
Turning off more quickly	96
Starting again after Shut down	97
Using Hibernation	97
Starting again from Hibernation mode	99
Using Stand by	100
Going into Stand by mode more quickly	101
Starting again from Stand by	101
Toshiba’s online resources	102
Chapter 4: Mobile Computing	103
Toshiba’s energy-saver design	103
Running the computer on battery power	103
Battery Notice	104
Power management	105
Charging the battery	105
Charging the RTC battery	106
Monitoring battery power	107
Determining remaining battery power	107
Conserving battery power	108
What to do when the battery runs low	109
Setting battery alarms	110
Changing the main battery	111
Removing the battery from the computer	111
Taking care of your battery	112
Safety precautions	112
Maximizing battery life	113
Disposing of used batteries safely	115
Traveling tips	116
Chapter 5: Getting to Know the Windows ® XP Operating System	117
Lesson 1: Exploring the desktop	118
Finding your way around the desktop	118
Windows® XP file system	120
Lesson 2: Using the TouchPad and control buttons together	121
Lesson 3: Learning about the Internet	124
Lesson 4: Creating a new document	125
Lesson 5: Creating a new folder	126
Lesson 6: Starting programs	127
Lesson 7: Resizing, repositioning, and hiding windows	129
Using the taskbar	130
Minimizing and maximizing windows	130
Resizing and moving windows	131
Lesson 8: Closing programs	132
Lesson 9: Creating shortcuts	133
Creating a shortcut to the Calculator	133
Creating a shortcut to the Character Map	134
Lesson 10: Changing the screen saver	136
Lesson 11: Setting the date and time	138
Lesson 12: Removing objects from the desktop	140
Lesson 13: Using System Restore	142
Lesson 14: If I am lost, what do I do?	143
Windows® XP Help and Support Center	143
Using the online tours and tutorials	145
Lesson 15: Turning off your computer	146
Chapter 6: Getting to Know the Windows ® XP Media Center Edition	147
Media Center Setup	148
Connecting the Computer to a Television	148
Connecting the External Remote Sensor	149
Starting the Media Center	152
Remote Control For Media Center	155
Watching Television Programs	161
Selecting a Program from the TV Guide	163
Watching a Recorded TV Program	164
Searching for a TV Program	165
Recording TV	166
Recording TV tips	167
Recording from the Guide	168
Recording from Search	169
Recording Manually	169
Changing Your Settings	170
Changing recording priorities	171
Listening to Music	172
Creating Your Music Library Using Windows Media Player	173
Adding Music from Your Hard Drive to Windows Media Player Library	174
Playing Digital Music Files	175
Finding Music Files in My Music	176
Playing a Song	177
Setting Up an Automatic Disc Jockey	177
Finding and Playing an Album	178
Creating a Playlist	179
Displaying Your Pictures	180
Viewing a Slide Show	181
Sorting your Pictures	181
Watching Your Digital Movies	182
Organizing Your Videos	182
Playing Digital Videos	183
Playing a Video in Full Screen Mode	184
Sorting Videos	184
Watching a DVD	184
Stopping a DVD Movie	185
Playing a DVD movie already in your drive	186
Changing the Media Center Settings	186
Chapter 7: Exploring Your Options	195
Windows® XP special features	195
Personalizing your desktop	196
Customizing the taskbar	196
Bringing the world to your desktop	197
Changing desktop and browsing style	198
Personalizing individual windows	199
Customizing window toolbars	200
Displaying information about each folder	201
Using your computer at the office	202
Setting up for communications	203
Connecting the modem to a telephone line	204
Setting up a dial-up connection	204
Exchanging data with another computer	205
Transferring files using a parallel port connection	205
Getting help transferring files	205
Connecting to the Internet	206
An overview of using the Internet	207
The Internet	207
The World Wide Web	207
Internet Service Providers	208
Signing up with an Internet Service Provider	208
Surfing the Internet	208
Internet features	209
Uploading and downloading files on the Internet	209
Exploring video features	210
Changing the display properties setting	210
Display settings hot key	211
Exploring audio features	211
Recording sounds	211
Using a microphone	212
Adjusting recording settings	213
Using external speakers or headphones	213
Connecting a monitor, keyboard and mouse	214
Using PC Cards	214
PC Card supporting software	214
Inserting PC Cards	215
Removing PC Cards	216
Hot swapping	216
Chapter 8: If Something Goes Wrong	218
Problems when you turn on the computer	221
The Windows® operating system is not working	222
Using Startup options to fix problems	222
Internet problems	223
The Windows® XP operating system can help you	224
Resolving a hardware conflict	224
A plan of action	225
Resolving hardware conflicts on your own	225
Fixing a problem with Device Manager	226
Memory card problems	228
Power and the batteries	229
Keyboard problems	230
Display problems	231
Disk drive problems	233
DVD-ROM or multi-function drive problems	235
Sound system problems	236
PC Card problems	236
Printer problems	240
Modem problems	241
Develop good computing habits	241
If you need further assistance	243
Before you call	243
Contacting Toshiba	244
Other Toshiba Internet Web sites	245
Toshiba’s worldwide offices	245
Appendix A: Hot Keys	249
Instant password security	249
Without a password	249
With a password	249
Maintaining security when the battery is not fully charged	250
Sound	251
Power usage mode	251
Stand by mode	252
Hibernation mode	253
Display modes	254
Enabling a wireless device	255
Disabling or enabling the TouchPad	255
Keyboard hot keys	255
Appendix B: Power Cable Connectors	256
Appendix C: Using ConfigFree™ with your Toshiba Computer	257
Getting Started	258
ConfigFree Main Screen	258
Starting ConfigFree	259
Configuring ConfigFree	259
ConfigFree Utilities	260
Connectivity Doctor	260
Device Settings	261
Profile Settings	263
Quick Connect	264
Using Auto Switch	265
Auto Switch (Cable Disconnect)	266
Auto Switch (SSID)	266
Glossary	267