Xerox 6180N Common Controller System Guide v 3.7 - Page 81

Troubleshooting, Calling for service, Declared faults

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9. Troubleshooting This section covers the various faults that you may encounter. Declared faults are those that display a message to indicate a problem. Undeclared faults are problems that you may encounter that do not display a message or visual on the GUI. Calling for service Before calling the Customer Service Support Center, ensure you have read this information and have tried the corrective actions described in this document. If the problem persists, gather the necessary information and call the appropriate Customer Service Support Center phone number. Your site representative can supply you with the telephone number for the Customer Service Support Center in your area. The Xerox Welcome Center number is (800-821-2797). The customer support direct TTY number for assistance is 1-800735-2988. Before calling for service, make note of: • Print/job fault messages that appear on the system controller. • Status messages that appear on the printer control console. • Indicator lights that may or may not be lit. • Status codes that appear in the message display of the tape drive control panel if there is a tape drive problem. Your call is answered by a representative who will ask you for your equipment serial number. Ensure that you have this available at the time of the call. Declared faults The following topics cover the various declared faults that you may encounter on your system. Common Controller 9-1

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Common Controller
9-1
9.
Troubleshooting
This section covers the various faults that you may encounter.
Declared faults are those that display a message to indicate a
problem. Undeclared faults are problems that you may
encounter that do not display a message or visual on the GUI.
Calling for service
Before calling the Customer Service Support Center, ensure you
have read this information and have tried the corrective actions
described in this document. If the problem persists, gather the
necessary information and call the appropriate Customer
Service Support Center phone number. Your site representative
can supply you with the telephone number for the Customer
Service Support Center in your area.
The Xerox Welcome Center number is (800-821-2797). The
customer support direct TTY number for assistance is 1-800-
735-2988.
Before calling for service, make note of:
•
Print/job fault messages that appear on the system controller.
•
Status messages that appear on the printer control console.
•
Indicator lights that may or may not be lit.
•
Status codes that appear in the message display of the tape
drive control panel if there is a tape drive problem.
Your call is answered by a representative who will ask you for
your equipment serial number. Ensure that you have this
available at the time of the call.
Declared faults
The following topics cover the various declared faults that you
may encounter on your system.