Xerox 6180N Common Controller System Guide v 3.7 - Page 88

Job Integrity problems, PDL problems, PostScript problems - printer driver

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Page 88 highlights

Troubleshooting System Guide Job Integrity problems If the job does not print as expected (missing pages, missing data, incorrect page orientation, incorrectly ordered sets, job attribute inconsistencies), perform the following: 1. Check the job properties to ensure proper programming. 2. Check for any queue override attributes that may be conflicting with the job programming. 3. If the job is PCL or PostScript, check for job ticket information that may have created a problem with the job. Make changes and resubmit the job. PDL problems If a problem exists with a PDL job, the System Administrator can ask the job submitter specific questions to identify the problem. Possible questions that may help are the following: • What printer driver was used to create the file? • What application was used to create the file? • Do all applications create this file format? • Have you tried to use a different printer driver? If not, do so to conclude if it also creates problems. • Has the file printed previously on a different printer? • Was the file recreated and resubmitted? • Have you checked to see if the destination queue is accepting files? Were the resources adequate? • Did this file or a similar file print on a previously installed version of the system software? PostScript problems The following questions may be helpful to ask when trying to isolate a PostScript problem: • What printer driver was used to create the file? • What client/application was used to create the file? • Was the file recreated and resubmitted with a different driver? What was the result? • Is there a printed PostScript error page, and what errors were listed? 9-8 Common Controller

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Troubleshooting
System Guide
9-8
Common Controller
Job Integrity problems
If the job does not print as expected (missing pages, missing
data, incorrect page orientation, incorrectly ordered sets, job
attribute inconsistencies), perform the following:
1.
Check the job properties to ensure proper programming.
2.
Check for any queue override attributes that may be
conflicting with the job programming.
3.
If the job is PCL or PostScript, check for job ticket information
that may have created a problem with the job. Make changes
and resubmit the job.
PDL problems
If a problem exists with a PDL job, the System Administrator can
ask the job submitter specific questions to identify the problem.
Possible questions that may help are the following:
•
What printer driver was used to create the file?
•
What application was used to create the file?
•
Do all applications create this file format?
•
Have you tried to use a different printer driver?
If not, do so
to conclude if it also creates problems.
•
Has the file printed previously on a different printer?
•
Was the file recreated and resubmitted?
•
Have you checked to see if the destination queue is
accepting files?
Were the resources adequate?
•
Did this file or a similar file print on a previously installed
version of the system software?
PostScript problems
The following questions may be helpful to ask when trying to
isolate a PostScript problem:
•
What printer driver was used to create the file?
•
What client/application was used to create the file?
•
Was the file recreated and resubmitted with a different driver?
What was the result?
•
Is there a printed PostScript error page, and what errors were
listed?