Xerox 6280N User Guide - Page 130

Problems With the Printer - network problem

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Problems With the Printer Problems With the Printer If you encounter a problem with your printer, use the following table to troubleshoot and fix the problem. For additional troubleshooting information, see Getting Help on page 139. Warning: Never open or remove printer covers that are secured with screws unless specifically instructed in the manual. A high voltage component can cause electric shock. Do not try to alter the printer configuration, or modify any parts. An unauthorized modification can cause smoke or fire. Caution: Probable causes of trouble are that the printer, computer, server or other hardware is not correctly set for the network environment you are using, or a printer restriction has been exceeded. Symptom No power Cannot print Print job sent but the light of the Ready indicator is not blinking or on Reason/Action Is the power to the printer turned off? Press the power button to the On position to turn on the power. Is the power cord disconnected or not securely connected? Turn off the power to the printer, and connect the power cord to the power outlet again. Then, turn on the power to the printer. Is the power cord connected to a power outlet with the correct voltage? Connect the printer exclusively to a power outlet with a suitable voltage and current rating. Is the printer connected to an uninterruptable power supply? Turn off the power to the printer, and connect the power cord to a suitable power outlet. Is the printer connected to a power strip shared with other high-power devices? Connect the printer to a power strip that is not shared with other high-power devices. Is the light of the Ready indicator off? If so, this printer is offline or in the menu setting mode. See Main Components and Their Functions on page 21. Is there a message displayed on the control panel? Follow the message to correct the problem. See Control Panel Error Messages on page 135. Is the interface cable disconnected? Turn off the power and check the connection of the interface cable. Is the protocol configured? Check the port status of the interface. Make sure the protocol settings are correctly configured in CentreWare IS. See the Online Help for CentreWare IS. Is the computer environment correctly set up? Check the computer environment, such as the print driver. See Network Basics on page 31. Phaser® 6280 Printer 131

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Problems With the Printer
Phaser® 6280 Printer
131
Problems With the Printer
If you encounter a problem with your printer, use the following table to troubleshoot and
fix the problem. For additional troubleshooting information, see
Getting Help
on page 139.
Warning:
Never open or remove printer covers that are secured with screws unless
specifically instructed in the manual. A high voltage component can cause electric shock.
Do not try to alter the printer configuration, or modify any parts. An unauthorized
modification can cause smoke or fire.
Caution:
Probable causes of trouble are that the printer, computer, server or other
hardware is not correctly set for the network environment you are using, or a printer
restriction has been exceeded.
Symptom
Reason/Action
No power
Is the power to the printer turned off?
Press the power button to the On position to turn on the power.
Is the power cord disconnected or not securely connected?
Turn off the power to the printer, and connect the power cord to the power
outlet again. Then, turn on the power to the printer.
Is the power cord connected to a power outlet with the correct voltage?
Connect the printer exclusively to a power outlet with a suitable voltage and
current rating.
Is the printer connected to an uninterruptable power supply?
Turn off the power to the printer, and connect the power cord to a suitable
power outlet.
Is the printer connected to a power strip shared with other high-power devices?
Connect the printer to a power strip that is not shared with other high-power
devices.
Cannot print
Is the light of the
Ready
indicator off?
If so, this printer is offline or in the menu setting mode. See
Main Components
and Their Functions
on page 21.
Is there a message displayed on the control panel?
Follow the message to correct the problem. See
Control Panel Error Messages
on page 135.
Print job sent but the
light of the
Ready
indicator is not blinking
or on
Is the interface cable disconnected?
Turn off the power and check the connection of the interface cable.
Is the protocol configured?
Check the port status of the interface. Make sure the protocol settings are
correctly configured in CentreWare IS. See the Online Help for CentreWare IS.
Is the computer environment correctly set up?
Check the computer environment, such as the print driver. See
Network Basics
on page 31.