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eMachines EL1360 User Guide - Page 57

Telephone support

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4 Insert the second recovery disc when prompted, then follow the on-screen prompts to complete the recovery. Telephone support Before calling Customer Care If you have a technical problem with your computer, follow these recommendations before contacting Customer Care: • Make sure that your computer is connected correctly to a grounded AC power outlet that is supplying power. If you use a surge protector, make sure that it is turned on. • If a peripheral device, such as a keyboard or mouse, does not appear to work, make sure that all cables are plugged in securely. • If you have recently installed hardware or software, make sure that you have installed it according to the instructions provided with it. If you did not purchase the hardware or software from eMachines, see the manufacturer's documentation and technical support resources. • If you have "how to" questions about using a program, see: • Online Help • Printed documentation • The Microsoft Windows documentation • The software publisher's Web site • See the troubleshooting section of this chapter. Warning To avoid bodily injury, do not attempt to troubleshoot your computer problem if: - Power cords or plugs are damaged - Liquid has been spilled into your computer - Your computer was dropped - The case was damaged Instead, unplug your computer and contact a qualified computer technician. 47

Section	Page
Contents	9
Checking Out Your Computer	11
About this guide	12
Front	12
Back	13
Setting Up and Getting Started	15
Working safely and comfortably	16
Avoiding discomfort and injury from repetitive strain	16
Preparing power connections	16
Protecting from power source problems	16
Checking the voltage selection	17
To set the voltage selection switch:	17
Connecting to a broadband modem or network	18
To connect to a broadband modem or to an Ethernet network:	18
Connecting a dial-up modem	18
To connect the modem:	18
Using the World Wide Web	19
Connecting to a Web site	19
To connect to a Web site:	19
Downloading files	20
To download files or programs from a Web site:	20
Ethernet networking	21
Wired Ethernet networking	21
Ethernet, Fast Ethernet, or Gigabit Ethernet	21
Using a router	22
Example router-based Ethernet network	22
Equipment you need for a router-based Ethernet network	23
Determining if an Ethernet card is already installed on your computer	24
Setting up wired Ethernet network hardware	24
Making sure your broadband connection works	24
Installing Ethernet cards and drivers	24
Connecting network cables	25
Setting up a network using a router	25
To set up a network using a router:	26
Establishing your Ethernet network connection	27
Naming the computers and the workgroup	27
Configuring the TCP/IP protocol	27
Using a DHCP server	27
Configuring your router	27
Testing your network	28
Adding a printer to your network	28
Sharing resources	28
Sharing drives and printers	28
Sharing drives or folders	29
To share drives or folders:	29
Un-sharing drives and folders	29
To un-share drives or folders:	29
Using the network	30
Creating a shortcut to a network drive	30
Opening files across the network	30
To open files across the network:	30
Copying files across the network	30
To copy files across the network:	30
Printing files across the network	31
To print files across the network:	31
Troubleshooting	33
First steps	34
Troubleshooting	34
Add-in cards	35
The computer does not recognize an add-in card	35
Audio	35
CD or DVD drives	35
DVD drives	35
Ethernet	35
You cannot see the other computers on your network	35
The computer does not recognize an add-in Ethernet card	36
Your Ethernet network is running slower than you expect	36
Expansion cards	36
The computer does not recognize an expansion card	36
File management	37
A file was accidentally deleted	37
To restore deleted files:	37
Hard drive	37
You see an “Insufficient disk space” error message	37
You see a “Data error” message	38
The hard drive cannot be accessed, or you see a “General failure reading drive C” error message	38
You see a “Non-system disk” or “disk error” error message	38
Internet	38
You cannot connect to the Internet	38
You see an “Unable to locate host” message and are unable to browse the Internet	39
Connecting to a Web site takes too long	39
People are sending you e-mail messages, but you have not received any mail	39
Keyboard	40
The keyboard does not work	40
A keyboard character keeps repeating or you see a “keyboard stuck” or “key failure” error message	40
Liquid spilled in the keyboard	40
Memory	40
You see a “Memory error” message	40
You see a “Not enough memory” error message	41
Memory card reader	41
Drive letters for the memory card slots do not appear in the My Computer window	41
Modem (cable or DSL)	41
Modem (dial-up)	41
Your modem does not dial or does not connect	41
You cannot connect to the Internet	42
Your 56K modem does not connect at 56K	43
Your fax communications program only sends and receives faxes at 14,400 bps when you have a 56K modem	43
The modem is not recognized by your computer	43
The modem is noisy when it dials and connects	44
Monitor	44
The screen resolution is not correct	44
The computer is running but there is no picture	44
The color is not uniform	44
The text on the display is dim or difficult to read	44
Mouse	45
The mouse does not work	45
The mouse works erratically	45
Networks	45
You cannot connect to your company network	45
Optical disc drives	46
The computer does not recognize a disc or the CD or DVD drive	46
An audio CD does not produce sound	46
A DVD movie will not play	47
Passwords	47
Your computer does not accept your password	47
Power	48
Your computer will not turn on	48
Printer	48
The printer will not turn on	48
The printer is on but will not print	48
You see a “Printer queue is full” error message	49
You see a “Printer is out of paper” error message	49
Sound	49
You are not getting sound from the speakers	49
Audio and Video Set up Procedures	49
Recovering your system	52
To recover your system:	52
Creating recovery discs	53
To create recovery discs:	53
Recovering pre-installed software and drivers	54
To recover your pre-installed software and drivers:	54
Returning your system to its factory condition	55
Recovering from within Windows OS	55
To reinstall Windows OS and all pre-installed software and drivers:	55
Recovering from the hard drive during startup	56
To reinstall Windows OS and all pre-installed software and drivers:	56
Recovering from your recovery discs	56
To reinstall Windows OS and all pre-installed software and drivers:	56
Telephone support	57
Before calling Customer Care	57
Self-help	58