2009 Mercedes R-Class Owner's Manual - Page 238

Controls in detail Useful features Destination Download allows you access to a database of over 10 million points of interest (POIs) that can be downloaded to your vehicle's navigation system. If you know the destination, the address can be downloaded, or can be provided with points of interests near your location. The Response Center can transmit destination data to the COMAND system during the connection with the Roadside Assistance or Customer Assistance Center. The transmitted data can contain address details for a Mercedes-Benz Center or POIs. Route guidance You will be prompted to confirm that route guidance to the entered address is to be started. X X i The Destination Download feature is available if the relevant mobile phone network is available and data connection is possible. Remote door unlock In case you have locked your vehicle unintentionally (e.g. SmartKey inside vehicle), and the reserve SmartKey is not available: X Contact the Response Center at 1-800-756-9018 (in the USA) or 1-888-923-8367 (in Canada). You will be asked to provide your password. X Select Yes using button ( or & on the COMAND system. Press button C on the COMAND system to confirm. Then return to your vehicle at the time arranged with the Response Center and pull the tailgate recessed handle (Y page 90) for a minimum of 20 seconds until the SOS button is flashing. The message Connecting Call appears in the multifunction display. i The remote door unlock feature is available if the relevant cellular phone network is available. The SOS button will flash and the message Call Connected will appear in the multifunction display to indicate receipt of the door unlock command. Once the vehicle is unlocked, a Response Center specialist will attempt to establish voice contact with the vehicle occupants. If the tailgate recessed handle was pulled for more than 20 seconds before door unlock authorization was received by the Response Center, you must wait 15 minutes before pulling the tailgate recessed handle again. Stolen Vehicle Recovery services In the event your vehicle was stolen: X The system calculates the route and subsequently starts the route guidance to the defined address. i If you select No, you can save the address to your address book. As an alternative, you may unlock the vehicle via Internet in the "My Tele Aid" section of "Owner's Online", using your ID and password (USA only). The Response Center will then unlock your vehicle with the remote door unlocking feature. Report the incident to the police. The police will issue a numbered incident report. Pass this number on to the Response Center along with your password. The Response Center will then attempt to covertly contact the vehicle's Tele Aid system. Once the vehicle is located, the X 236