1996 Oldsmobile Silhouette Owner's Manual - Page 350

Your satisfaction and goodwill are important to your retailer and Oldsmobile. Normally, any concern you may have with your vehicle can behandled by your selling or servicing retailer. Your retailer has the facility, trained technicians, special tools and up-to-date information to promptly address any issue which may arise. Oldsmobile has empowered its retailers to make decisions and repair vehicles, and they are eager to resolve your concern to your completesatisfaction. If your concern has not been resolved to your satisfaction, take the following steps: For help outside of the United States and Canada, call the following numbers as appropriate: In Mexico: (525) 625-3256 0 In Puerto Rico: 1-800-496-9992 (English) or 1-800-496-9993 (Spanish) In the U S . Virgin Islands: 1-800-496-9994 In the Dominican Republic: 1-800-75 1-4135 (English) or 1-800-75 1-4 136 (Spanish) 0 In the Bahamas: 1-800-389-0009 0 STEP ONE -- Discuss your concern with a member of retailer management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the Sales, Service orParts Manager, contact the owner of the retail facility or the General Manager. STEP TWO-- If after contacting a member of retail facility management, it appears your concern cannot be resolved by the retail facility without further help, contact the Oldsmobile Customer Assistance Network by calling 1-800-442-6537. In Canada, contact GM of Canada Communication Centre in Oshawa by calling 1-800-263-3777 (English) or 1-800-263-7854 (French). In Bermuda, Barbados, Antigua and the British Virgin Islands: 1-800-534-0122 In all other Caribbean countries: 1-809-763- 1315 0 0 In other overseas locations, call GM North American Export Sales in Canada at: 1-905-644-4 112. 8-2