1996 Oldsmobile Silhouette Owner's Manual - Page 355

We prefer you utilize the Customer Satisfaction Procedure beforeyou resort to AUTO LINE,but you may contact the BBB at any time. The BBB will attempt to resolve the complaint serving as an intermediary between you and Oldsmobile. If this mediation is unsuccessful, an informal hearing will be scheduled where eligible customersmay present their case to an impartial third-party arbitrator. The arbitrator will make a decisionwhich you may accept or reject. If you accept the decision, GM will be bound by that decision. The entire dispute resolution procedure should ordinarily take about 40 days from the time you file a claim until a decision is made. Some state lawsmay require you to use this program before filing a claimwith a state-run arbitration program or in the courts. For further information, contact the BBB at 1-800-955-5 100 or the Oldsmobile Customer Assistance Network at 1-800-442-6537. REPORTING SAFETY DEFECTS TO THE UNITED STATES GOVERNMENT If you believe that your vehicle has a defect which could cause a crashor could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA), in addition to notifying General Motors. If NHTSA receives similar complaints, it may open an investigation, and if it finds that asafety defect exists in a groupof vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, yourretailer or General Motors. To contact NHTSA, you may either call the Auto Safety Hotline toll-free at 1-800-424-9393 (or 366-0 123 in the Washington, D.C. area) or write to: NHTSA, U.S. Department of Transportation Washington, D.C. 20590 You can also obtain otherinformation about motor vehicle safety from the Hotline. 8-7