1997 Pontiac Trans Sport Owner's Manual - Page 446

GM Participation in an Alternative Dispute Resolution Program This program is available in all 50 states and the District of Columbia. Canadian owners refer to your Warranty and Owner Assistance Information booklet for information on the Canadian Motor Vehicle Arbitration Plan (CAMVAP). General Motors reserves the right to change eligibility limitations and/or to discontinue its participation in this program. Both Pontiac and your Pontiac dealer committed to are making sure youare completely satisfied with your new vehicle. Our experience has shown that, a situation if arises where you feel your concern has not been adequately addressed, the Customer Satisfaction Procedure described earlier in this section is very successful. There may be instances where an impartial third party can assist in arrivingat a solution to a disagreement regarding vehicle repairs interpretation of the New or Vehicle Limited Warranty. assist in resolving these To disagreements, Pontiac voluntarily participates in BBB AUTO LINE. BBB AUTO LINE is an out-of-court program administered by the Better Business Bureau system to settle automotive disputes. This program available is free of charge to customers who currently own or lease a GM vehicle. If you are not satisfied after following the Customer Satisfaction Procedure, you may contact the using BBB the toll-free telephone number, write them at the or following address: BBB AUTO LINE Council of Better Business Bureaus, Inc. 4200 Wilson Boulevard Suite 800 Arlington, VA 22203- 1804 Telephone: 1-800-955-5100 To file a claim, you will asked to provide your name be and address, your Vehicle Identification Number (VIN) and a statement the nature of your complaint. of Eligibility is limited by vehicle age and mileage, and other factors.