Apple M9628LL Service Guide - Page 151

Optical Drive, Ports, The disc icon does not show up on the desktop, or a dialog box appears

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the modem connects with this settings selected, try another phone line. If using a terminal or communications program, enter atx1 to disable tone detection. To reset the modem back to the factory settings, enter atz. 8. Verify modem 2-pin connector is plugged into modem correctly. 9. Replace the modem 2-pin connector cable. 10. Replace modem. Optical Drive The optical drive does not accept CD or DVD disc (mechanical failure) 1. Verify disc is not warped. 2. Verify disc is properly seated in the carrier. 3. Replace optical drive. The disc icon does not show up on the desktop, or a dialog box appears to initialize disc 1. Verify the correct type of disc is being used. 2. Try cleaning the disc. It may not mount if dirty or scratched. 3. Try a different disc. 4. Reseat optical drive cable. 5. Replace optical drive cable. (This is the same cable that attaches to the hard drive.) 6. Replace optical drive. Ports The FireWire or USB port is not recognizing devices 1. Completely shut down, then press the power button to start the computer. 2. Use Software Update in Mac OS X system preferences to verify that the latest software is installed. 3. Use Apple System Profiler to verify that the computer is recognizing the bus. 4. For USB, test ports with an Apple keyboard or mouse. 5. For FireWire, test by connecting another computer in FireWire Target Disk Mode. Refer to article 58583: How to Use FireWire Target Disk Mode. 6. Verify that drivers are installed properly for third party, if needed. 7. Try other port if available. Symptom Charts iBook G4 (14.1 LCD) Troubleshooting - 5

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iBook G4 (14.1 LCD) Troubleshooting -
5
Symptom Charts
the modem connects with this settings selected, try another phone line. If using a
terminal or communications program, enter atx1 to disable tone detection. To reset the
modem back to the factory settings, enter atz.
8.
Verify modem 2-pin connector is plugged into modem correctly.
9.
Replace the modem 2-pin connector cable.
10.
Replace modem.
Optical Drive
The optical drive does not accept CD or DVD disc (mechanical failure)
1.
Verify disc is not warped.
2.
Verify disc is properly seated in the carrier.
3.
Replace optical drive.
The disc icon does not show up on the desktop, or a dialog box appears to
initialize disc
1.
Verify the correct type of disc is being used.
2.
Try cleaning the disc. It may not mount if dirty or scratched.
3.
Try a different disc.
4.
Reseat optical drive cable.
5.
Replace optical drive cable. (This is the same cable that attaches to the hard drive.)
6.
Replace optical drive.
Ports
The FireWire or USB port is not recognizing devices
1.
Completely shut down, then press the power button to start the computer.
2.
Use Software Update in Mac OS X system preferences to verify that the latest
software is installed.
3.
Use Apple System Profiler to verify that the computer is recognizing the bus.
4.
For USB, test ports with an Apple keyboard or mouse.
5.
For FireWire, test by connecting another computer in FireWire Target Disk Mode.
Refer to article 58583: How to Use FireWire Target Disk Mode.
6.
Verify that drivers are installed properly for third party, if needed.
7.
Try other port if available.