Arlo Wire-Free User Manual - Page 64
Signal Strength, Reset the Arlo Base Station to Factory Settings, support.arlo.com
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FAQs and Troubleshooting sure that no changes were made since the last time it successfully connected. You might want to temporarily lower the security settings on the router or temporarily place the base station in the DMZ to rule out any firewall restrictions. If you make these changes, power cycle your base station as described in Step 4. 7. Check to make sure that ports 443 and 80 are open on your router. Note: If you do not manage your Internet environment, contact your IT department for assistance with any firewall or router configurations. The Arlo base station cannot connect through most proxy servers. Check with your IT team and Internet service provider (ISP) about ways to bypass any proxy servers. Ask your IT team to make sure that ports 443 and 80 are open. 8. Perform a factory reset on your base station. For more information, see Reset the Arlo Base Station to Factory Settings on page 65. If you are still unable to get your base station to connect, visit support.arlo.com and submit a support case describing the steps you took and provide the following information: • Base station serial number • User name (email address used to register Arlo account) • Internet service provider (ISP) name • Internet connection type (DSL, cable, and so on) and speed (Arlo requires at least 1 Mbps upstream) • Internet router model • List of other devices connected directly to your router • The last time and place that your base station successfully connected to the Internet Signal Strength If an Arlo camera's signal to the base station is weak, recording delays might occur when motion is detected. To test whether the camera signal is strong enough, check the Camera LED on the base station. If it's blinking amber, the base station detects a low data rate, which means that a camera is too far from the base station. 64