BenQ WDC10 User Manual - Page 59

Web Management, Advanced Setting, Screen, Disable, Picture, Quality Mode, Power, Wi-Fi, Radio Setup

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Page 59 highlights

Troubleshooting Category Your screen Problem Cause Solution Your screen is not appearing on the display when pressing the InstaShow Button. Web Management > The system is locked. Advanced Setting> Screen Lock > Disable The InstaShow Button is connecting to another InstaShow Host. The InstaShow Button should be paired again with the InstaShow Host. Pressing time is not enough. Press the Present key until the LED indicator turns from green to blue. The screen turns blank or flickers when the InstaShow Host is presenting Insufficient power (power connect supply through USB type A not guaranteed with 5V 1.5A). Change power supply of the InstaShow Host to a power adapter. The screen lags seriously and the audio breaks up sometimes. • Make sure you use USB 3.0 as the power supply for the Insufficient power InstaShow Button. supply for the • If the USB 2.0 port is the only InstaShow Button. An option for the power supply laptop with USB 2.0 for the InstaShow Button, try port may be used as the power supply for the InstaShow Button. to reduce the power consumption of the InstaShow Button by changing Picture Quality Mode to Low Power in the web management. • Make sure the transmission distance is within 8M and with no obstacles. • Restart the InstaShow Host in Wi-Fi interference or order to rescan the Wi-Fi 5G signal attenuation channel. • Log in Web Management > Wireless Network > Wi-Fi Radio Setup > toggle the Rescan button. Troubleshooting 59

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59
Troubleshooting
Troubleshooting
Category
Problem
Cause
Solution
Your screen
Your screen is not
appearing on the
display when
pressing the
InstaShow Button.
The system is locked.
Web Management
>
Advanced Setting
>
Screen
Lock
>
Disable
The InstaShow
Button is connecting
to another InstaShow
Host.
The InstaShow Button should
be paired again with the
InstaShow Host.
Pressing time is not
enough.
Press the Present key until the
LED indicator turns from green
to blue.
The screen turns
blank or flickers
when the InstaShow
Host is presenting
(power connect
through USB type A
not guaranteed with
5V 1.5A).
Insufficient power
supply
Change power supply of the
InstaShow Host to a power
adapter.
The screen lags
seriously and the
audio breaks up
sometimes.
Insufficient power
supply for the
InstaShow Button. An
laptop with USB 2.0
port may be used as
the power supply for
the InstaShow
Button.
• Make sure you use USB 3.0 as
the power supply for the
InstaShow Button.
• If the USB 2.0 port is the only
option for the power supply
for the InstaShow Button, try
to reduce the power
consumption of the InstaShow
Button by changing
Picture
Quality Mode
to
Low
Power
in the web
management.
Wi-Fi interference or
signal attenuation
• Make sure the transmission
distance is within 8M and with
no obstacles.
• Restart the InstaShow Host in
order to rescan the Wi-Fi 5G
channel.
•
Log in
Web Management
>
Wireless Network >
Wi-Fi
Radio Setup
> toggle the
Rescan
button.