BenQ WDC10 User Manual - Page 62

Category The InstaShow Host EDID Pairing Windows Software Problem Cause Solution Nothing is shown on the display at all. The InstaShow Host is in HDMI Standby Mode when HDMI standby function is enabled. The InstaShow Host is powered off. Briefly press the power button on the InstaShow Host or power on the display (connected to the InstaShow Host with an HDMI cable). The InstaShow Host will wake up automatically. Briefly press the power button on the InstaShow Host. Insufficient power supply Change power supply of InstaShow Host to a power adapter. The LED indicator on the InstaShow Host remains static red even after it has been powered on for 30 seconds. The InstaShow Host has not been properly powered off during the resetting process Reset the InstaShow Host. After connecting the InstaShow Button to your laptop, the second screen (InstaShow™) cannot be detected. The HDMI connection between your laptop and the InstaShow Button is loose. Laptop problem The InstaShow Button is shutdown. Reconnect the HDMI cable of the InstaShow Button. Reboot your laptop. Reconnect the USB cable of the InstaShow Button. The message, "Pairing failed", from the InstaShow Host is shown on the display when the InstaShow Host is pairing with the InstaShow Button. 1. Error: 004 2. The InstaShow Host has reached the maximum number of pairing. Wi-Fi interference or signal attenuation The InstaShow Button has not entered the pairing mode in time. Log into the web management, then select Pairing Status > Delete Delete unnecessary pairings. Make sure the transmission distance is within 8M and with no obstacles. When the InstaShow Host enters pairing mode, the InstaShow Button should also enter pairing mode within two minutes. When presenting a video file via Gom Media Player, the full-screen image is cut into upper and lower halves. Media player Use other media players to play video files, such as Windows Media Player. 62 Troubleshooting