BenQ WDC10 User Manual - Page 60
Make sure InstaShow Host is, The InstaShow Host should pair
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Category Your screen The InstaShow Button Problem Cause Solution The message, "No Signal", from the InstaShow Host is shown on the display when the InstaShow Button is presenting, or your screen is blank gray. The HDMI connection between your laptop and the InstaShow Button is loose. Your laptop cannot detect the second monitor. Reconnect the HDMI cable of the InstaShow Button. • Reconnect the USB cable of the InstaShow Button. • Reboot your laptop. Your screen is shown, but your audio is not playing on the audio system of the meeting room. The audio signal on your laptop is muted. The audio output of the laptop hasn't been set to the second screen (BenQ InstaShow™) from the EDID of the InstaShow Button. Right click on the speaker icon and switch off the mute. Change the default audio output to the second screen (BenQ InstaShow™) on the laptop. Your content is removed from the display and the LED indicator of your InstaShow Button is blinking red. The wireless connection is lost between the InstaShow Button and InstaShow Host. Wi-Fi interference or signal attenuation 1. The InstaShow Host will restore the Wi-Fi connection automatically. 2. If this fails, the LED indicator of your InstaShow Button starts blinking red. 3. Unplug the InstaShow Button from your laptop and try again. Make sure the transmission distance is within 8M and with no obstacles. The LED indicator of the InstaShow Button is blinking red when the power is on. The InstaShow Host has not been turned on. The InstaShow Host has not paired with an InstaShow Button. Wi-Fi interference or signal attenuation Make sure InstaShow Host is turned on. The InstaShow Host should pair with the InstaShow Button again. Make sure the transmission distance is within 8M and with no obstacles. The LED indicator of the InstaShow Button is always off. There is no power supply. Check the USB port of your laptop. If the port fails to function, try other USB ports. 60 Troubleshooting