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Brother International 8050N Users Manual - English - Page 109

Printing Problems, Indicators are On, Flashing or Off

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Printing Problems Indicators are On, Flashing or Off Symptom Possible Cause The Alarm LED is on Is there an error message on the control panel display? The Ready LED is off Is the control panel display on the menu screen? The Ready LED is not on or is not flashing after executing the print command Is the parallel, USB, or Ethernet interface cable loose or disconnected? Does the parallel, USB, or Ethernet interface cable meet the required printer specifications? Is the computer configured correctly? Is the printer IP address correct? (When using TCP/IP.) The Ready LED is not on or is not flashing after executing the print command Is the printer properly configured for use through a network? (When on a network.) Action Check the message and rectify the error accordingly. See What to Do When an Error Message Appears on page 5-15. Press the Menu buttons on the control panel to go back to the READY state. See Buttons on page 4-2. Turn the printer off and check the interface cable. If necessary, reconnect. Use only the recommended parallel or USB interface cables for the printer. 10Base-T and 100Base-TX Ethernet interface cables are compatible with the printer. Use twisted pair cables suitable for network connections. A Category 5 100Base-TX is required. Check the following settings on your computer and reconfigure any that are not correct. • Make sure that the appropriate printer driver for your operating system is installed. • Make sure that the port is set correctly in the printer driver. Call your system administrator to obtain a valid IP address. Use the printer configuration list to confirm the IP address. Print the printer configuration list to check the network settings. Correct any in appropriate settings. Printouts are not output from the Printer even though the Ready LED is on or flashing See the Network User's Guide on the CD-ROM. The network has a problem. (When on a network). Check that the printer is on and execute the print command from the computer one more time. If the problem persists, call your system administrator. Is the printer off? Press the I on the power switch to turn the printer on. See Turning the Printer On and Off on page 1-5. There may be data remaining in the printer. Cancel printing or force the remaining data to be printed out. See Job Cancel Button on page 4-2 5 - 3 TROUBLESHOOTING

Section	Page
Table of Contents	2
Trademarks	7
Compilation and Publication	7
For US and Canada	8
Brother Numbers	8
Regulations	9
International ENERGY STAR® Compliance Statement	10
Laser Notices	10
Internal laser radiation	10
Safety Information	11
For Europe and Other Countries	12
Brother Numbers	12
Regulations	13
International ENERGY STAR® Compliance Statement	13
Laser Notices	13
Internal laser radiation	14
Safety Information	14
Introduction	17
How to Use This Guide	18
Conventions	18
Conventions and Symbols used in this User’s Guide	18
Special Features of This Printer	19
Safety Precautions	20
Installing and Relocating your Printer	20
Operating Environment	22
Precautions for Power and Grounded/Earthed Connections	23
Radio Interference	25
Operating Precautions	25
Other Difficulties	26
Notes on Handling Consumables	27
1. Basic Printer Operation	28
Printer Part Names and Functions	28
Front View	28
Back View	29
Inside View	30
Connecting the AC Power Cord	31
Turning the Printer On and Off	32
Turn the Printer On	32
Turn the Printer Off	32
2. Usable Paper Types and Printing Method	34
Suitable and Unsuitable Paper Types	34
Suitable Paper Types	34
Suitable Basis Weight	34
Paper Trays, Types and Sizes	35
Recommended Paper	36
Special paper	37
Printable area	38
Unsuitable Paper Types	40
Storing Paper	41
Loading Paper and Printing	42
Load A4/Letter Paper in the Paper Tray	42
Printing on A4/Letter Paper from the Paper Tray	44
Load Paper Larger than A4/Letter Size in the Paper Tray	45
Load Envelopes in the Paper Tray	48
Printing on Envelopes from the Paper Tray	52
Load Labels, Transparencies and Other Special Paper in the Paper Tray	53
Printing on Transparencies from the Paper Tray	56
Printing to the Face-up Output Tray	58
Changing the Configuration for Options	59
Memory expansion	59
In Windows®	61
On a Macintosh® Computer	61
For Mac OS® 8-6 - 9.2	61
For Mac OS® X 10.2 or greater	61
Duplex Printing	62
Types of Duplex Printing	62
3. Printer Driver and Software	63
Printer Driver (Windows®)	63
Installing the Printer Driver	63
Upgrading the Printer Driver	63
Features in the PCL Printer Driver	64
Basic tab	64
Advanced tab	65
Device Options	67
Destination	69
Accessories tab	69
Support tab	70
Features in the PS Printer Driver	71
Ports tab	71
Device Settings tab	71
Layout tab	72
Paper/Quality tab	72
Advanced Options	73
Software (Windows®)	74
Software for Networks	74
Printer Driver (Macintosh®)	75
Installing the Printer Driver	75
Upgrading the Printer Driver	75
Features in the PS Printer Driver (For Mac OS® 8.6 to 9.2 / Mac OS® X 10.1/10.2 or greater)	76
Page setup	76
Layout	76
Specific options	77
Web Browser Management for Network Users	77
Automatic Emulation Selection	78
Automatic Interface Selection	79
Printer Settings	80
Factory Settings	80
Network Factory Default Setting	80
4. Control Panel	81
Control Panel Overview	81
Buttons	82
Job Cancel Button	82
Go Button	82
Secure Print Button	83
+ or - Button	83
To move through menus on the LCD	83
To enter numbers	83
Set Button	83
Back Button	84
How to Set the RAMDISK size	84
Reprint Button	84
Reprinting the last job	85
Printing PROOF data	86
Printing PUBLIC data	86
Printing SECURE data	86
Menu Button	88
LED Indicators	88
Alarm LED - Red	88
Ready LED - Green	88
Liquid Crystal Display (LCD)	89
LCD Message	89
Printer status messages	89
How to Use the Control Panel	90
Control Panel LCD Menu	92
INFORMATION	93
PAPER	93
QUALITY	94
SETUP	94
PRINT MENU	96
NETWORK	99
INTERFACE	100
RESET MENU	100
About emulation modes	102
List of factory settings	103
Buzzer Indications	106
5. Troubleshooting	107
If you are unable to fix the problem	107
Power Problems	108
Printing Problems	109
Indicators are On, Flashing or Off	109
Cannot Print in Windows®	110
Cannot Print from a Macintosh® Computer	111
Print Quality Problems	112
Blank or Completely Black Pages are Output	112
Faded or Dirty Printouts, White Areas (drop-outs), Creases, Blurs	113
Unsatisfactory Printing	116
Paper Handling Problems	117
Solving Print Problems	118
Others Problems	119
Network Problems	119
DOS Problems	120
BR-Script 3 Problems	120
What to Do When an Error Message Appears	121
Error Messages	121
Maintenance Messages	122
Call Service Messages	122
Clearing Paper Jams	123
Paper Jams in the Paper Tray	125
Paper Jams Around the Fuser Unit	128
Paper Jams Around the Toner Cartridge	131
Paper Jams in the Duplex Unit	133
Paper Jams in the Offset Catch Tray	135
Transporting the Printer	138
6. Routine Maintenance and Consumable Items Replacement	141
Replacing the Toner Cartridge (TN-1700)	141
Toner Cartridge Handling Precautions	141
Handling Precautions	141
Replacing the Toner Cartridge	142
Replacing the Fuser Unit & Transfer Roll Cartridge (FP-8000)	145
Fuser Unit & Transfer Roll Cartridge Handling Precautions	145
Handling Precautions	145
Replacing the Fuser Unit & Transfer Roll Cartridge	145
Replacing the Feed Roller	150
Feed Roller Handling Precautions	150
Replacing the Feed Roller	151
Cleaning the Printer	155
Cleaning Precautions	155
Cleaning the Outside of the Printer	155
Cleaning the Interior	156
Cleaning the Feeder Roller	157
If the Printer Will Not Be Used for a Long Time	158
Appendixes	159
Introduction to the Optional and Consumable Items	159
Options	159
CompactFlash Memory	159
DIMM Memory	159
Optional Lower Tray Unit (A4/Letter - 550 sheets) (LT-8000)	159
Duplex Unit (DX-8000)	160
Offset Catch Tray (CT-8000)	160
Consumable Items	161
Toner Cartridge (TN-1700)	161
Fuser Unit & Transfer Roll Cartridge (FP-8000)	161
CompactFlash Card	162
Installing the CompactFlash Card	162
DIMM Memory	164
Installing the DIMM Memory	164
Optional Lower Tray Unit (LT-8000)	166
Installing the Lower Tray Unit	167
Uninstalling the Lower Tray Unit	170
Duplex Unit (DX-8000)	174
Installing the Duplex Unit	174
Uninstalling the Duplex Unit	175
Offset Catch Tray (CT-8000)	178
Installing the Offset Catch Tray	178
Uninstalling the Offset Catch Tray	180
Getting Product Support Information	182
Printer Specifications	183
Printing	183
Functions	183
Options	184
Electrical and Mechanical	184
Paper Specifications	185
Recommended Paper	186
Special paper	187
Printable Area	188
Life Span of Consumable Items	189
Fonts	190
66 Scalable and 12 Bitmapped Fonts	190
HP LaserJet, EPSON FX-850 and IBM Proprinter XL Modes	190
66 Scalable Fonts	191
BR-Script 3 Mode	191
Symbol and Character Sets	192
OCR Symbol Sets	192
HP LaserJet Mode	193
EPSON Mode	201
IBM Mode	203
HP-GL Mode	204
Symbol sets supported by the printer’s intellifont compatible typefaces	206
Symbol sets supported by the printer’s TrueTypeTM and Type 1 Font Compatible, and original typefaces	207
Quick Reference for Commands	208
Bar Code Control	208
Print bar codes or expanded characters	208

Match case Limit results 1 per page

5 - 3

TROUBLESHOOTING

Printing Problems

Indicators are On, Flashing or Off

Symptom

Possible Cause

Action

The

Alarm

LED

is on

Is there an error message on the control

panel display?

Check the message and rectify the error

accordingly.

See

What to Do When an Error Message

Appears

on page 5-15.

The

Ready

LED is off

Is the control panel display on the menu

screen?

Press the Menu buttons on the control

panel to go back to the READY state.

See

Buttons

on page 4-2.

The

Ready

LED is

not on or is not

flashing after

executing the print

command

Is the parallel, USB, or Ethernet interface

cable loose or disconnected?

Turn the printer off and check the interface

cable. If necessary, reconnect.

Does the parallel, USB, or Ethernet

interface cable meet the required printer

specifications?

Use only the recommended parallel or USB

interface cables for the printer.

10Base-T and 100Base-TX Ethernet

interface cables are compatible with the

printer. Use twisted pair cables suitable for

network connections. A Category 5

100Base-TX is required.

Is the computer configured correctly?

Check the following settings on your

computer and reconfigure any that are not

correct.

•

Make sure that the appropriate printer

driver for your operating system is

installed.

•

Make sure that the port is set correctly in

the printer driver.

Is the printer IP address correct? (When

using TCP/IP.)

Call your system administrator to obtain a

valid IP address. Use the printer

configuration list to confirm the IP address.

The

Ready

LED is

not on or is not

flashing after

executing the print

command

Is the printer properly configured for use

through a network? (When on a network.)

Print the printer configuration list to check

the network settings.

Correct any in appropriate settings.

See the

Network User's Guide

on the

CD-ROM.

The network has a problem. (When on a

network).

Check that the printer is on and execute the

print command from the computer one

more time.

If the problem persists, call your system

administrator.

Is the printer off?

Press the

on the power switch to turn the

printer on.

See

Turning the Printer On and Off

on page

1-5.

Printouts are not

output from the

Printer even though

the

Ready

LED is on

or flashing

There may be data remaining in the printer.

Cancel printing or force the remaining data

to be printed out.

See

Job Cancel Button

on page 4-2