Brother International DCP 330C Users Manual - English - Page 75

B Troubleshooting and Routine Maintenance, Troubleshooting - driver windows 7

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B Troubleshooting and Routine Maintenance B Troubleshooting B IMPORTANT For technical help, you must call the country where you bought the machine. Calls must be made from within that country. If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips. Most problems can be easily resolved by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com. If you are having difficulty with your machine B Printing Difficulty No printout Poor print quality Suggestions Check the interface cable on both the machine and your computer. (See the Quick Setup Guide.) Check that the machine is plugged in and that the On/Off key is on. One or more ink cartridges are empty. (See Replacing the ink cartridges on page 72.) Check to see if the LCD is showing an error message. (See Error messages on page 67.) Check that the correct printer driver has been installed and chosen. Make sure that the machine is online. Click Start and then Printers and Faxes. Right-click and choose Brother DCP-XXXX (where XXXX is your model name), and make sure that Use Printer Offline is unchecked. Check the print quality. (See Checking the print quality on page 77.) Make sure that the Media Type setting in the printer driver or the Paper Type setting in the machine's menu matches the type of paper you are using. (See Printing for Windows® or Printing and Faxing for Macintosh® in the Software User's Guide on the CD-ROM.) Make sure that your ink cartridges are fresh. The following may cause ink to clog: „ The expiration date written on the cartridge package has passed. (Cartridges stay usable for up to two years if kept in their original packaging.) „ The ink cartridge was in your machine over six months. „ The ink cartridge may not have been stored properly before use. Try using the recommended types of paper. (See Acceptable paper and other media on page 12.) The recommended environment for your machine is between 68° F to 91° F (20° C to 33° C). 63

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63
B
Troubleshooting
B
IMPORTANT
For technical help, you must call the country where you bought the machine. Calls must be made
from within
that country.
If you think there is a problem with your machine, check the chart below and follow the
troubleshooting tips.
Most problems can be easily resolved by yourself. If you need additional help, the Brother
Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at
.
If you are having difficulty with your machine
B
Troubleshooting and Routine
Maintenance
B
Printing
Difficulty
Suggestions
No printout
Check the interface cable on both the machine and your computer. (See the
Quick
Setup Guide
.)
Check that the machine is plugged in and that the
On/Off
key is on.
One or more ink cartridges are empty. (See
Replacing the ink
cartridges
on page 72.)
Check to see if the LCD is showing an error message. (See
Error
messages
on page 67.)
Check that the correct printer driver has been installed and chosen.
Make sure that the machine is online. Click
Start
and then
Printers and Faxes
.
Right-click and choose
Brother DCP-XXXX
(where XXXX is your model name),
and make sure that
Use Printer Offline
is unchecked.
Poor print quality
Check the print quality. (See
Checking the print quality
on page 77.)
Make sure that the Media Type setting in the printer driver or the Paper Type
setting in the machine’s menu matches the type of paper you are using. (See
Printing
for Windows
®
or
Printing and Faxing
for Macintosh
®
in the Software
User's Guide on the CD-ROM.)
Make sure that your ink cartridges are fresh. The following may cause ink to clog:
The expiration date written on the cartridge package has passed. (Cartridges
stay usable for up to two years if kept in their original packaging.)
The ink cartridge was in your machine over six months.
The ink cartridge may not have been stored properly before use.
Try using the recommended types of paper. (See
Acceptable paper and other
media
on page 12.)
The recommended environment for your machine is between 68
°
F to 91
°
F
(20
°
C to 33
°
C).