Brother International DCP 330C Users Manual - English - Page 77

Copying Difficulties, Software Difficulties, PhotoCapture Center, Difficulties - driver windows 8

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Troubleshooting and Routine Maintenance Copying Difficulties Difficulty Vertical streaks appear in copies. Poor copy results when using the ADF. (DCP-540CN only) Suggestions If you see vertical streaks on copies, clean the scanner. (See Cleaning the scanner on page 75.) Try using the scanner glass. (See Using the scanner glass on page 11.) Scanning Difficulties Difficulty TWAIN/WIA errors appear while scanning. Poor scanning results when using the ADF. Suggestions Make sure the Brother TWAIN/WIA driver is chosen as the primary source. In PaperPort® SE with OCR, click File, Scan and choose the Brother TWAIN/WIA driver. Try using the scanner glass. (See Using the scanner glass on page 11.) Software Difficulties Difficulty Cannot install software or print. 'Device Busy' Suggestions Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair and reinstall the software. Make sure the machine is not showing an error message on the LCD. PhotoCapture Center® Difficulties Difficulty Removable Disk does not work properly. Cannot access Removable Disk from Desktop icon. Suggestions 1 Have you installed the Windows® 2000 update? If not, do the following: 1) Unplug the USB cable. 2) Install the Windows® 2000 update, and see the Quick Setup Guide. After the installation the PC will be automatically restarted. 3) Wait about 1 minute after you restart the PC, and then connect the USB cable. 2 Take out the media card and put it back in again. 3 If you have tried 'Eject' from within Windows®, take out the media card before you continue. 4 If an error message appears when you try to eject the media card, it means the card is being accessed. Wait a while and then try again. 5 If all of the above do not work, turn off your PC and machine, and then turn them on again. (You will have to unplug the power cord of the machine to turn it off.) Make sure you have put the media card into the media slot. 65

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Troubleshooting and Routine Maintenance
65
Copying Difficulties
Difficulty
Suggestions
Vertical streaks appear in copies.
If you see vertical streaks on copies, clean the scanner. (See
Cleaning the
scanner
on page 75.)
Poor copy results when using the
ADF. (DCP-540CN only)
Try using the scanner glass. (See
Using the scanner glass
on page 11.)
Scanning Difficulties
Difficulty
Suggestions
TWAIN/WIA errors appear while
scanning.
Make sure the Brother TWAIN/WIA driver is chosen as the primary source. In
PaperPort
®
SE with OCR, click
File
,
Scan
and choose the Brother TWAIN/WIA
driver.
Poor scanning results when using
the ADF.
Try using the scanner glass. (See
Using the scanner glass
on page 11.)
Software Difficulties
Difficulty
Suggestions
Cannot install software or print.
Run the
Repair MFL-Pro Suite
program on the CD-ROM. This program will repair
and reinstall the software.
‘Device Busy’
Make sure the machine is not showing an error message on the LCD.
PhotoCapture Center
®
Difficulties
Difficulty
Suggestions
Removable Disk does not work
properly.
1
Have you installed the Windows
®
2000 update? If not, do the following:
1)
Unplug the USB cable.
2)
Install the Windows
®
2000 update, and see the Quick Setup Guide. After
the installation the PC will be automatically restarted.
3)
Wait about 1 minute after you restart the PC, and then connect the USB
cable.
2
Take out the media card and put it back in again.
3
If you have tried ‘Eject’ from within Windows
®
, take out the media card before
you continue.
4
If an error message appears when you try to eject the media card, it means
the card is being accessed. Wait a while and then try again.
5
If all of the above do not work, turn off your PC and machine, and then turn
them on again. (You will have to unplug the power cord of the machine to turn
it off.)
Cannot access Removable Disk
from Desktop icon.
Make sure you have put the media card into the media slot.