Home » Brother International Manuals » Fax Machines » Brother International IntelliFAX 1840c » Manual Viewer

Brother International IntelliFAX 1840c Users Manual - English - Page 145

Troubleshooting and routine maintenance, Troubleshooting, Error messages - usb

UPC - 012502610892

View all Brother International IntelliFAX 1840c manuals

Add to My Manuals
Save this manual to your list of manuals

Page 145 highlights

12 Troubleshooting and routine maintenance Troubleshooting IMPORTANT For technical help, you must call the country where you bought the machine. Calls must be made from within that country. Error messages As with any sophisticated office product, errors may occur. If this happens, your machine identifies the problem and displays an error message. The most common error messages are shown below. You can correct most problems by yourself. If you need additional help, the Brother Solutions Center offers latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com. ERROR MESSAGES ERROR MESSAGE CAUSE Comm.Error Poor phone line quality caused a communication error. Connection Fail You tried to poll a fax machine that is not in Polled Waiting mode. Cover is Open Top cover is not closed completely. Data Remaining Print data remains in the machine's memory. Print data remains in the machine's memory. The USB cable was unplugged while the computer was sending the data to the machine. Disconnected The other person or other person's fax machine stopped the call. ACTION Try the call again. If the problem continues, call the telephone company and ask them to check your phone line. Check the other fax machine's polling setup. Open, then close the top cover. Re-start printing from your computer. Press Stop/Exit. The machine will cancel the job and eject the page that is being printed. Try to send or receive again. 12 - 1 TROUBLESHOOTING AND ROUTINE MAINTENANCE

Section	Page
USER'S GUIDE FAX-1840C/FAX-1940CN/MFC-3240C/MFC-3340CN	1
Brother numbers	3
Register your product	3
Frequently asked questions (FAQs)	3
For Customer Service	3
Brother fax back system (USA only)	4
Ordering accessories and supplies	4
Notice - Disclaimer of Warranties (USA and Canada)	5
Compilation and Publication Notice	5
Brother® One Year Limited Warranty and Replacement Service (USA only)	6
Brother® One Year Limited Warranty and Replacement Service (USA only)	7
BROTHER MULTIFUNCTION CENTER/FACSIMILE MACHINE LIMITED WARRANTY (Canada only)	8
Safety precautions	9
To use the machine safely	9
Choosing a location	11
Quick Reference Guide	12
Sending faxes	12
Storing numbers	12
Dialing operations	13
Making copies	13
Table of Contents	14
1 Introduction	22
Using this Guide	22
Finding information	22
Symbols used in this Guide	22
Control panel overview	23
Turning the machine on and off	27
On/Off Setting	27
Load documents	29
Using the automatic document feeder (ADF)	29
Recommended environment	29
About paper	31
Recommended Paper	31
Handling and using special paper	32
Paper type and size for each operation	33
Paper weight, thickness and capacity	34
Paper capacity of the output paper tray	34
Printable area	35
How to load paper, envelopes and post cards	36
To load paper or other media	36
To load envelopes	38
To load post cards	39
About fax machines	40
Custom features	40
Do you have Voice Mail on the phone line?	40
Why should there be problems?	40
How can you avoid possible problems?	40
Fax tones and handshake	41
ECM (Error Correction Mode)	42
2 Getting started	43
Initial Setup	43
Setting the Date and Time	43
Setting Tone and Pulse dialing mode	43
Setting the Station ID	44
General Setup	45
Setting the Mode Timer (MFC-3240C and MFC-3340CN only)	45
Setting the Mode Timer (FAX-1840C and FAX-1940CN only)	45
Setting the Paper Type	46
Setting the Paper Size	46
Setting the Ring Volume	47
Setting the Beeper Volume	47
Setting the Speaker Volume	48
Setting the Handset Volume (FAX-1840C and FAX-1940CN only)	49
Choosing the Handset Volume (For Volume Amplify) (FAX-1840C and FAX-1940CN only)	50
Setting Volume Amplify (FAX-1840C and FAX-1940CN only)	51
Turning on Automatic Daylight Savings Time	52
Setting the LCD Contrast	52
3 Setup Send	53
How to enter Fax mode	53
How to dial	53
Manual dialing	53
One-Touch dialing	54
Speed-Dialing	54
Search	55
Fax Redial	55
How to Fax (B&W and Color)	56
Color fax transmission	56
Faxing from the ADF	56
Automatic transmission	57
Manual transmission	57
Sending a fax at the end of a conversation	58
Out of Memory message	58
Basic sending operations	59
Sending faxes using multiple settings	59
Contrast	59
Fax Resolution	60
Dual Access (Not available for color faxes)	61
Real Time Transmission	62
Checking job status	63
Canceling a fax in progress	63
Canceling a scheduled job	63
Advanced sending operations	64
Broadcasting (Not available for color faxes)	64
Overseas Mode	65
Delayed Fax (Not available for color faxes)	66
Setting up Polled Transmit (Not available for color faxes)	67
Delayed Batch Transmission (Not available for color faxes)	68
4 Setup Receive	69
Basic receiving operations (FAX-1840C, MFC-3240C and MFC-3340CN only)	69
Choosing the Receive Mode	69
To select or change your Receive Mode	70
Setting the Ring Delay	70
Basic receiving operations (FAX-1940CN only)	71
Choosing the Receive Mode	71
To select or change your Receive Mode	72
Setting the Ring Delay	73
Setting Toll Saver (Msg Ctr mode)	74
Setting the F/T Ring Time (Fax/Tel mode only)	75
Setting the Fax/Tel Announcement (FAX-1940CN only)	75
Easy Receive (MFC-3240C and MFC-3340CN only)	76
Easy Receive (FAX-1840C and FAX-1940CN only)	77
Printing a reduced incoming fax (Auto Reduction)	78
Receiving a fax at the end of a conversation	78
Printing a fax from the memory	78
Polling	79
Setting up Polling Receive	79
Setting up Sequential Polling Receive	79
5 Quick-Dial numbers and dialing options	80
Storing numbers for easy dialing	80
Storing One-Touch Dial numbers	80
Storing Speed-Dial numbers	81
Changing One-Touch and Speed-Dial numbers	82
Setting up Groups for Broadcasting	83
Dialing options	85
Access codes and credit card numbers	85
Pause	85
Tone or Pulse	86
Telephone (voice) operations (FAX-1840C and FAX-1940CN only)	87
How to dial	87
Making a telephone call	87
Answering calls with the Speaker Phone (FAX-1940CN only)	88
Hold (FAX-1840C and FAX-1940CN only)	88
6 Remote Fax Options (Not available for color faxes)	89
Setting up Fax Forwarding	89
Programming your pager number	90
Setting Fax Storage	91
Setting PC Fax Receive (MFC-3340CN only)	91
Turning off Remote Fax Options	92
Setting your Remote Access Code	93
Remote Retrieval	94
Using your Remote Access Code	94
Remote commands	95
Retrieving fax messages	98
Changing your Fax Forwarding number	98
7 Message Center (FAX-1940CN only)	99
Message Center mode	99
Setting up the Message Center	99
Recording Message Center Outgoing Message	100
Listening to Outgoing Message (OGM)	101
Erasing Outgoing Message (OGM)	101
Activating Message Center mode	101
Message indicator	102
Playing voice messages	102
Printing a fax message	103
Erasing incoming messages	103
To erase voice messages individually	103
To erase messages all at once	104
Setting Maximum Time for incoming messages	104
Setting Toll Saver	104
ICM Recording Monitor	105
Recording a conversation	105
Record Fax/Tel Outgoing Announcement (F/T OGM)	105
8 Printing reports	106
Fax settings and activity	106
Customizing the Transmission Verification Report	106
Setting the Journal Period	107
Printing reports	108
How to print a report	108
9 Making copies	109
Using the machine as a copier	109
Enter Copy mode	109
Making a single copy	110
Making multiple copies	110
Stop copying	110
Using the temporary Copy keys (Temporary settings)	111
Increasing copy speed or quality	112
Changing the temporary copy settings	113
Enlarging or reducing the image copied	114
Setting paper type	115
Setting paper size	116
Adjusting brightness	116
Adjusting contrast	117
Sorting copies (FAX-1940CN and MFC-3340CN only)	117
Making N in 1 copies or a poster (Page Layout)	118
Changing the default copy settings	120
Increasing copy speed or quality	120
Adjusting brightness	120
Adjusting contrast	120
Adjusting color saturation	121
Out of Memory message	121
Legal limitations	122
10 Walk-Up PhotoCapture Center™ (MFC-3340CN only)	123
Introduction	123
PhotoCapture Center™ requirements	124
Getting started	125
Printing the Index (Thumbnails)	127
Printing images	128
DPOF printing	130
Changing the default settings	131
Increasing print speed or quality	131
Setting the paper & size	131
Adjusting brightness	132
Adjusting contrast	132
Color enhancement (True2Life®)	132
Cropping	134
Borderless	134
Understanding the Error Messages	135
Using PhotoCapture Center™ from your PC	136
Using PhotoCapture Center™ for scanning documents	136
11 Important information	137
Standard telephone and FCC Notices These notices are in effect on models sold and used in the United States only.	137
Federal Communications Commission (FCC) Declaration of Conformity (USA only)	139
Important	140
Industry Canada Compliance Statement (Canada only)	140
For your safety	140
LAN connection (FAX-1940CN and MFC-3340CN only)	140
Important safety instructions	141
Trademarks	144
12 Troubleshooting and routine maintenance	145
Troubleshooting	145
Error messages	145
Document Jam	149
Document is jammed inside the front of the machine.	149
Printer jam or paper jam	150
Paper is jammed inside the paper tray	150
Paper is jammed inside the machine	151
If you are having difficulty with your machine	153
Compatibility	158
How to improve print quality	159
Cleaning the print head	159
Checking the print quality	160
Checking the printing alignment	162
Checking the ink volume	163
Packing and shipping the machine	164
Routine maintenance	167
Cleaning the Scanner	167
Cleaning the machine Printer Platen	168
Replacing the ink cartridges	169
Appendix A	173
Setting up telephone services	173
Distinctive Ring	173
What does your telephone company’s ‘Distinctive Ring’ do?	173
What does Brother’s ‘Distinctive Ring’ do?	174
Do you have Voice Mail?	174
Before you choose the ring pattern to register	175
Registering the Distinctive Ring pattern	176
Turning off the Distinctive Ring	176
Caller ID	177
Viewing Caller ID List	178
Printing Caller ID List	178
Advanced receiving operations	179
Operation from extension telephones	179
Fax/Tel mode when power key is On	180
Fax/Tel mode when power key is Off	180
Using a cordless external handset	181
Changing the remote codes	181
Connecting an external device to your machine	182
Connecting an external telephone	182
Connecting an external telephone answering device (TAD)	183
Sequence	183
Connections	184
Recording outgoing message (OGM) on an external TAD	185
Special line considerations	186
Roll over phone lines	186
Two-line phone system	186
Converting telephone wall outlets	187
Installing machine, external two-line TAD and two-line telephone	188
Multi-line connections (PBX)	189
If you are installing the machine to work with a PBX	189
Custom features on your phone line	189
Appendix B	190
On-screen programming	190
Menu table	190
Memory storage	190
Navigation keys	191
Entering Text	201
Inserting spaces	201
Making corrections	201
Repeating letters	201
Special characters and symbols	202
Glossary	203
Specifications	209
Product description	209
General	209
Print media	211
Copy	211
PhotoCapture Center™ (MFC-3340CN only)	212
Fax	213
Scanner (MFC-3240C and MFC-3340CN only)	214
Printer	215
Interfaces	216
Computer requirements	216
Consumable items	217
Network (LAN) (FAX-1940CN and MFC-3340CN only)	218
Optional External Wireless Print/Scan Server (NC-2200w) (MFC-3240C and MFC-3340CN only)	219
Index	220
Remote Retrieval Access card (FAX-1940CN only)	226
Remote Retrieval Access card (FAX-1840C, MFC-3240C and MFC-3340CN only)	228