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Brother International IntelliFAX 1840c Users Manual - English - Page 155

Printing Received Faxes, Phone Line or Connections, Receiving Faxes, Sending Faxes, DIFFICULTY - cartridge

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DIFFICULTY SUGGESTIONS Printing Received Faxes (Continued) Received color fax prints only in black and white. Replace the color ink cartridges that are empty or nearly empty, and then ask the other person to send the color fax again. (See Replacing the ink cartridges on page 12-25.) Check that Fax Storage is set to OFF. (See Setting Fax Storage on page 6-3.) Left and Right margins are cut Turn on Auto Reduction. (See Printing a reduced incoming fax (Auto off or a single page is printed Reduction) on page 4-10.) on two pages. Phone Line or Connections Dialing does not work. (No dial tone) Check the machine is plugged in. Check for a dial tone. If possible, call your machine to hear it answer. If there is still no answer, check the telephone line cord connection and make sure all telephone connections are secured. If there is no ringing when you call your machine, ask your telephone company to check the line. Change Tone/Pulse setting. (See Setting Tone and Pulse dialing mode on page 2-1.) Receiving Faxes Cannot receive a fax Make sure the machine is in the correct receiving mode for your setup. (See Basic receiving operations (FAX-1840C, MFC-3240C and MFC-3340CN only) on page 4-1 and Basic receiving operations (FAX-1940CN only) on page 4-3.) If you frequently encounter interference on the phone line, try changing the menu setting of Compatibility to Basic. (See Compatibility on page 12-14.) Sending Faxes Cannot send a fax Make sure that the Fax mode on page 3-1.) key is illuminated. (See How to enter Fax Ask the other party to check that receiving machine has paper. Print the Transmission Verification Report and check for an error. (See Printing reports on page 8-3.) Transmission Verification Report says 'Result:NG' or 'Result:ERROR'. There is probably temporary noise or static on the line. Try sending the fax again. If you send a PC FAX message and get 'Result:NG' on the Transmission Verification Report, your machine may be out of memory. If you frequently get transmission error with possible interference on the phone line, try to change the menu setting of Compatibility to Basic. (See Compatibility on page 12-14.) Poor sending quality. Try changing your resolution to Fine or S.Fine. Make a copy to check your machine's scanner operation. Vertical black lines when sending. If the copy you made shows the same problem, your scanner is dirty. (See Routine maintenance on page 12-23.) 12 - 11 TROUBLESHOOTING AND ROUTINE MAINTENANCE

Section	Page
USER'S GUIDE FAX-1840C/FAX-1940CN/MFC-3240C/MFC-3340CN	1
Brother numbers	3
Register your product	3
Frequently asked questions (FAQs)	3
For Customer Service	3
Brother fax back system (USA only)	4
Ordering accessories and supplies	4
Notice - Disclaimer of Warranties (USA and Canada)	5
Compilation and Publication Notice	5
Brother® One Year Limited Warranty and Replacement Service (USA only)	6
Brother® One Year Limited Warranty and Replacement Service (USA only)	7
BROTHER MULTIFUNCTION CENTER/FACSIMILE MACHINE LIMITED WARRANTY (Canada only)	8
Safety precautions	9
To use the machine safely	9
Choosing a location	11
Quick Reference Guide	12
Sending faxes	12
Storing numbers	12
Dialing operations	13
Making copies	13
Table of Contents	14
1 Introduction	22
Using this Guide	22
Finding information	22
Symbols used in this Guide	22
Control panel overview	23
Turning the machine on and off	27
On/Off Setting	27
Load documents	29
Using the automatic document feeder (ADF)	29
Recommended environment	29
About paper	31
Recommended Paper	31
Handling and using special paper	32
Paper type and size for each operation	33
Paper weight, thickness and capacity	34
Paper capacity of the output paper tray	34
Printable area	35
How to load paper, envelopes and post cards	36
To load paper or other media	36
To load envelopes	38
To load post cards	39
About fax machines	40
Custom features	40
Do you have Voice Mail on the phone line?	40
Why should there be problems?	40
How can you avoid possible problems?	40
Fax tones and handshake	41
ECM (Error Correction Mode)	42
2 Getting started	43
Initial Setup	43
Setting the Date and Time	43
Setting Tone and Pulse dialing mode	43
Setting the Station ID	44
General Setup	45
Setting the Mode Timer (MFC-3240C and MFC-3340CN only)	45
Setting the Mode Timer (FAX-1840C and FAX-1940CN only)	45
Setting the Paper Type	46
Setting the Paper Size	46
Setting the Ring Volume	47
Setting the Beeper Volume	47
Setting the Speaker Volume	48
Setting the Handset Volume (FAX-1840C and FAX-1940CN only)	49
Choosing the Handset Volume (For Volume Amplify) (FAX-1840C and FAX-1940CN only)	50
Setting Volume Amplify (FAX-1840C and FAX-1940CN only)	51
Turning on Automatic Daylight Savings Time	52
Setting the LCD Contrast	52
3 Setup Send	53
How to enter Fax mode	53
How to dial	53
Manual dialing	53
One-Touch dialing	54
Speed-Dialing	54
Search	55
Fax Redial	55
How to Fax (B&W and Color)	56
Color fax transmission	56
Faxing from the ADF	56
Automatic transmission	57
Manual transmission	57
Sending a fax at the end of a conversation	58
Out of Memory message	58
Basic sending operations	59
Sending faxes using multiple settings	59
Contrast	59
Fax Resolution	60
Dual Access (Not available for color faxes)	61
Real Time Transmission	62
Checking job status	63
Canceling a fax in progress	63
Canceling a scheduled job	63
Advanced sending operations	64
Broadcasting (Not available for color faxes)	64
Overseas Mode	65
Delayed Fax (Not available for color faxes)	66
Setting up Polled Transmit (Not available for color faxes)	67
Delayed Batch Transmission (Not available for color faxes)	68
4 Setup Receive	69
Basic receiving operations (FAX-1840C, MFC-3240C and MFC-3340CN only)	69
Choosing the Receive Mode	69
To select or change your Receive Mode	70
Setting the Ring Delay	70
Basic receiving operations (FAX-1940CN only)	71
Choosing the Receive Mode	71
To select or change your Receive Mode	72
Setting the Ring Delay	73
Setting Toll Saver (Msg Ctr mode)	74
Setting the F/T Ring Time (Fax/Tel mode only)	75
Setting the Fax/Tel Announcement (FAX-1940CN only)	75
Easy Receive (MFC-3240C and MFC-3340CN only)	76
Easy Receive (FAX-1840C and FAX-1940CN only)	77
Printing a reduced incoming fax (Auto Reduction)	78
Receiving a fax at the end of a conversation	78
Printing a fax from the memory	78
Polling	79
Setting up Polling Receive	79
Setting up Sequential Polling Receive	79
5 Quick-Dial numbers and dialing options	80
Storing numbers for easy dialing	80
Storing One-Touch Dial numbers	80
Storing Speed-Dial numbers	81
Changing One-Touch and Speed-Dial numbers	82
Setting up Groups for Broadcasting	83
Dialing options	85
Access codes and credit card numbers	85
Pause	85
Tone or Pulse	86
Telephone (voice) operations (FAX-1840C and FAX-1940CN only)	87
How to dial	87
Making a telephone call	87
Answering calls with the Speaker Phone (FAX-1940CN only)	88
Hold (FAX-1840C and FAX-1940CN only)	88
6 Remote Fax Options (Not available for color faxes)	89
Setting up Fax Forwarding	89
Programming your pager number	90
Setting Fax Storage	91
Setting PC Fax Receive (MFC-3340CN only)	91
Turning off Remote Fax Options	92
Setting your Remote Access Code	93
Remote Retrieval	94
Using your Remote Access Code	94
Remote commands	95
Retrieving fax messages	98
Changing your Fax Forwarding number	98
7 Message Center (FAX-1940CN only)	99
Message Center mode	99
Setting up the Message Center	99
Recording Message Center Outgoing Message	100
Listening to Outgoing Message (OGM)	101
Erasing Outgoing Message (OGM)	101
Activating Message Center mode	101
Message indicator	102
Playing voice messages	102
Printing a fax message	103
Erasing incoming messages	103
To erase voice messages individually	103
To erase messages all at once	104
Setting Maximum Time for incoming messages	104
Setting Toll Saver	104
ICM Recording Monitor	105
Recording a conversation	105
Record Fax/Tel Outgoing Announcement (F/T OGM)	105
8 Printing reports	106
Fax settings and activity	106
Customizing the Transmission Verification Report	106
Setting the Journal Period	107
Printing reports	108
How to print a report	108
9 Making copies	109
Using the machine as a copier	109
Enter Copy mode	109
Making a single copy	110
Making multiple copies	110
Stop copying	110
Using the temporary Copy keys (Temporary settings)	111
Increasing copy speed or quality	112
Changing the temporary copy settings	113
Enlarging or reducing the image copied	114
Setting paper type	115
Setting paper size	116
Adjusting brightness	116
Adjusting contrast	117
Sorting copies (FAX-1940CN and MFC-3340CN only)	117
Making N in 1 copies or a poster (Page Layout)	118
Changing the default copy settings	120
Increasing copy speed or quality	120
Adjusting brightness	120
Adjusting contrast	120
Adjusting color saturation	121
Out of Memory message	121
Legal limitations	122
10 Walk-Up PhotoCapture Center™ (MFC-3340CN only)	123
Introduction	123
PhotoCapture Center™ requirements	124
Getting started	125
Printing the Index (Thumbnails)	127
Printing images	128
DPOF printing	130
Changing the default settings	131
Increasing print speed or quality	131
Setting the paper & size	131
Adjusting brightness	132
Adjusting contrast	132
Color enhancement (True2Life®)	132
Cropping	134
Borderless	134
Understanding the Error Messages	135
Using PhotoCapture Center™ from your PC	136
Using PhotoCapture Center™ for scanning documents	136
11 Important information	137
Standard telephone and FCC Notices These notices are in effect on models sold and used in the United States only.	137
Federal Communications Commission (FCC) Declaration of Conformity (USA only)	139
Important	140
Industry Canada Compliance Statement (Canada only)	140
For your safety	140
LAN connection (FAX-1940CN and MFC-3340CN only)	140
Important safety instructions	141
Trademarks	144
12 Troubleshooting and routine maintenance	145
Troubleshooting	145
Error messages	145
Document Jam	149
Document is jammed inside the front of the machine.	149
Printer jam or paper jam	150
Paper is jammed inside the paper tray	150
Paper is jammed inside the machine	151
If you are having difficulty with your machine	153
Compatibility	158
How to improve print quality	159
Cleaning the print head	159
Checking the print quality	160
Checking the printing alignment	162
Checking the ink volume	163
Packing and shipping the machine	164
Routine maintenance	167
Cleaning the Scanner	167
Cleaning the machine Printer Platen	168
Replacing the ink cartridges	169
Appendix A	173
Setting up telephone services	173
Distinctive Ring	173
What does your telephone company’s ‘Distinctive Ring’ do?	173
What does Brother’s ‘Distinctive Ring’ do?	174
Do you have Voice Mail?	174
Before you choose the ring pattern to register	175
Registering the Distinctive Ring pattern	176
Turning off the Distinctive Ring	176
Caller ID	177
Viewing Caller ID List	178
Printing Caller ID List	178
Advanced receiving operations	179
Operation from extension telephones	179
Fax/Tel mode when power key is On	180
Fax/Tel mode when power key is Off	180
Using a cordless external handset	181
Changing the remote codes	181
Connecting an external device to your machine	182
Connecting an external telephone	182
Connecting an external telephone answering device (TAD)	183
Sequence	183
Connections	184
Recording outgoing message (OGM) on an external TAD	185
Special line considerations	186
Roll over phone lines	186
Two-line phone system	186
Converting telephone wall outlets	187
Installing machine, external two-line TAD and two-line telephone	188
Multi-line connections (PBX)	189
If you are installing the machine to work with a PBX	189
Custom features on your phone line	189
Appendix B	190
On-screen programming	190
Menu table	190
Memory storage	190
Navigation keys	191
Entering Text	201
Inserting spaces	201
Making corrections	201
Repeating letters	201
Special characters and symbols	202
Glossary	203
Specifications	209
Product description	209
General	209
Print media	211
Copy	211
PhotoCapture Center™ (MFC-3340CN only)	212
Fax	213
Scanner (MFC-3240C and MFC-3340CN only)	214
Printer	215
Interfaces	216
Computer requirements	216
Consumable items	217
Network (LAN) (FAX-1940CN and MFC-3340CN only)	218
Optional External Wireless Print/Scan Server (NC-2200w) (MFC-3240C and MFC-3340CN only)	219
Index	220
Remote Retrieval Access card (FAX-1940CN only)	226
Remote Retrieval Access card (FAX-1840C, MFC-3240C and MFC-3340CN only)	228

Match case Limit results 1 per page

12 - 11

TROUBLESHOOTING AND ROUTINE MAINTENANCE

Printing Received Faxes

(Continued)

Received color fax prints only

in black and white.

Replace the color ink cartridges that are empty or nearly empty, and

then ask the other person to send the color fax again. (See

Replacing

the ink cartridges

on page 12-25.) Check that Fax Storage is set to OFF.

(See

Setting Fax Storage

on page 6-3.)

Left and Right margins are cut

off or a single page is printed

on two pages.

Turn on Auto Reduction. (See

Printing a reduced incoming fax (Auto

Reduction)

on page 4-10.)

Phone Line or Connections

Dialing does not work.

(No dial tone)

Check the machine is plugged in.

Check for a dial tone. If possible, call your machine to hear it answer. If

there is still no answer, check the telephone line cord connection and

make sure all telephone connections are secured. If there is no ringing

when you call your machine, ask your telephone company to check the

line.

Change Tone/Pulse setting. (See

Setting Tone and Pulse dialing mode

on page 2-1.)

Receiving Faxes

Cannot receive a fax

Make sure the machine is in the correct receiving mode for your setup.

(See

Basic receiving operations (FAX-1840C, MFC-3240C and

MFC-3340CN only)

on page 4-1 and

Basic receiving operations

(FAX-1940CN only)

on page 4-3.)

If you frequently encounter interference on the phone line, try changing

the menu setting of Compatibility to

Basic

. (See

Compatibility

on page

12-14.)

Sending Faxes

Cannot send a fax

Make sure that the Fax

key is illuminated. (See

How to enter Fax

mode

on page 3-1.)

Ask the other party to check that receiving machine has paper.

Print the Transmission Verification Report and check for an error.

(See

Printing reports

on page 8-3.)

Transmission Verification

Report says ‘Result:NG’ or

‘Result:ERROR’.

There is probably temporary noise or static on the line. Try sending the

fax again. If you send a PC FAX message and get ‘Result:NG’ on the

Transmission Verification Report, your machine may be out of memory.

If you frequently get transmission error with possible interference on the

phone line, try to change the menu setting of Compatibility to

Basic

(See

Compatibility

on page 12-14.)

Poor sending quality.

Try changing your resolution to

Fine

S.Fine

. Make a copy to check

your machine’s scanner operation.

Vertical black lines when

sending.

If the copy you made shows the same problem, your scanner is dirty.

(See

Routine maintenance

on page 12-23.)

DIFFICULTY

SUGGESTIONS