Home » Brother International Manuals » Printers » Brother International MFC-J6520DW » Manual Viewer

Brother International MFC-J6520DW Basic Users Guide - Page 115

B Troubleshooting, Identifying your problem

View all Brother International MFC-J6520DW manuals

Add to My Manuals
Save this manual to your list of manuals

Page 115 highlights

B Troubleshooting B If you think there is a problem with your machine, check each of the items below first and follow the troubleshooting tips. You can correct most problems by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com/. Identifying your problem B First, check the following:  The machine's power cord is connected correctly and the machine's power switch is turned on.  All of the protective parts have been removed.  Paper is inserted correctly in the paper tray.  The interface cables are securely connected to the machine and the computer, or the wireless connection is set up on both the machine and your computer.  Touchscreen Messages (See Error and maintenance messages on page 103.) If you did not solve your problem with the above checks, identify your problem and then go to the suggested page. Paper handling and Printing problems:  Printing Difficulties on page 122  Print Quality Difficulties on page 124  Paper Handling Difficulties on page 126  Printing Received Faxes on page 127 Telephone and Fax problems: B  Telephone Line or Connections on page 128  Handling Incoming Calls on page 131  Receiving Faxes on page 129  Sending Faxes on page 130 Copying problems:  Copying Difficulties on page 131 101

Section	Page
Basic User’s Guide MFC-J6520DW MFC-J6720DW	1
Brother numbers	3
Register your product	3
FAQs (frequently asked questions)	3
For Customer Service	3
Ordering accessories and supplies	4
Accessories and Supplies	5
Notice - Disclaimer of Warranties (USA and Canada)	6
Compilation and Publication Notice	7
User's Guides and where do I find them?	8
Table of Contents	9
1 General information	15
Using the documentation	15
Symbols and conventions used in the documentation	15
Accessing Brother Utilities (Windows® 8)	15
Accessing the Advanced User’s Guide and Software and Network User’s Guide	16
Viewing User’s Guides	16
(Windows®)	16
(Macintosh)	17
How to find Scanning instructions	17
How to find Network setup instructions	17
How to access Guides for Advanced Features	18
Accessing Brother Support (Windows®)	18
Accessing Brother Support (Macintosh)	19
Control panel overview	20
2.7\	22
Basic Operations	25
Changing the keyboard setting	26
Shortcut Settings	27
Adding Copy Shortcuts	27
Adding Fax Shortcuts	27
Adding Scan Shortcuts	28
Adding Web Connect Shortcuts	30
Changing Shortcuts	31
Editing Shortcut Names	31
Deleting Shortcuts	32
Recalling Shortcuts	32
2 Loading paper	33
Loading paper and other print media	33
Loading paper in paper tray #1	33
Loading smaller paper (Photo, Photo L, Photo 2L or envelopes)	38
Loading Photo, Photo L and Photo 2L paper	38
About envelopes	39
Loading envelopes	40
Loading paper in paper tray #2 (MFC-J6720DW)	41
Loading paper in the manual feed slot	46
Unprintable area	49
Paper settings	50
Paper Type (MFC-J6520DW)	50
Paper Size (MFC-J6520DW)	50
Paper Size and Type (MFC-J6720DW)	50
Tray use in Copy mode (MFC-J6720DW)	51
Tray use in Fax mode (MFC-J6720DW)	52
Acceptable paper and other print media	52
Recommended print media	53
Handling and using print media	53
Paper capacity of the output paper tray cover	53
Choosing the right print media	54
Paper type and size for each operation	54
Paper orientation and capacity of the paper trays	55
Paper orientation using User Defined as the Paper Size in the printer driver	56
Paper weight and thickness	57
3 Loading documents	58
How to load documents	58
Using the ADF	58
Document Sizes and Weights	58
How to load documents	58
Using the scanner glass	59
Document Sizes Supported	59
How to load documents	59
Unscannable area	60
4 Sending a fax	61
How to send a fax	61
Stop faxing	62
Setting scanner glass size for faxing	63
Color fax transmission	63
Canceling a fax in process	63
How to preview an outgoing fax	64
Transmission Verification Report	65
5 Receiving a fax	66
Receive Modes	66
Choose the correct Receive Mode	66
Using Receive Modes	68
Fax Only	68
Fax/Tel	68
Manual	68
External TAD	68
Receive Mode settings	69
Ring Delay	69
F/T Ring Time (Fax/Tel mode only)	69
Easy Receive	70
If Easy Receive is On:	70
If Easy Receive is Off:	70
Fax Preview (Black & White only)	71
How to preview a received fax	71
Setting Fax Preview	71
Using Fax Preview	71
How to print a fax	72
How to print all faxes in the list	73
How to delete all faxes in the list	73
Turning off Fax Preview	73
6 Using PC-FAX	74
PC-FAX Sending	74
Sending a file as a PC-FAX	74
PC-FAX Receiving (Windows®)	75
Changing the destination PC	76
7 Telephone services and external devices	77
Telephone services	77
Voice Mail	77
Distinctive Ring	78
What does your telephone company's “Distinctive Ring” do?	78
What does Brother's “Distinctive Ring” do?	78
Do you have Voice Mail?	78
Before you choose the ring pattern to register	78
Registering the Distinctive Ring pattern	79
Turning off Distinctive Ring	79
Voice over Internet Protocol (VoIP)	80
Connecting an external TAD (telephone answering device)	81
Connections	82
Recording an outgoing message (OGM) on the external TAD	82
Multi-line connections (PBX)	83
External and extension telephones	83
Connecting an external or extension telephone	83
Using external and extension telephones	84
If you answer a call and no one is on the line:	84
Using a non-Brother cordless external telephone	84
Using remote codes	84
Fax Receive Code	84
Telephone Answer Code	84
Changing the remote codes	85
8 Dialing and storing numbers	86
How to dial	86
Manual dialing	86
Dialing from the Address Book	86
Fax Redial	87
Storing numbers	87
Storing a pause	87
Storing Address Book numbers	87
Changing or deleting Address Book names or numbers	88
9 Making copies	89
How to copy	89
Stop copying	89
Copy options	90
Paper Type	90
Paper Size	90
Tray Select (MFC-J6720DW)	91
ADF High Speed Mode copying	91
10 PhotoCapture Center™: Printing photos from a memory card or USB Flash drive	92
PhotoCapture Center™ operations (PHOTO mode)	92
Using a memory card or USB Flash drive	92
Getting started	93
Print Images	95
View Photos	95
PhotoCapture Center™ print settings	96
How to scan to a memory card or USB Flash drive	96
11 How to print from a computer	98
Printing a document	98
12 How to scan to a computer	99
Before scanning	99
Scanning a document as a PDF file using ControlCenter4 (Windows®)	100
How to change the machine’s SCAN mode settings for PDF scanning	103
How to scan a document as a PDF file using the Touchscreen	105
ADF High Speed Mode scanning	106
A Routine maintenance	107
Replacing the ink cartridges	107
Cleaning and checking the machine	110
Cleaning the scanner	110
Cleaning the print head	111
Checking the print quality	111
Checking the print alignment	113
Setting the date and time	114
B Troubleshooting	115
Identifying your problem	115
Error and maintenance messages	117
Error animation	127
Transferring your faxes or Fax Journal report	127
Transferring faxes to another fax machine	127
Transferring faxes to your PC	127
Transferring the Fax Journal report to another fax machine	128
Document jam	128
Document is jammed in the top of the ADF unit	128
Document is jammed inside the ADF unit	129
Removing small documents jammed in the ADF	129
Printer jam or paper jam	130
Additional paper jam clear operations	134
If you are having difficulty with your machine	136
Dial Tone	149
Telephone line interference / VoIP	149
Machine Information	150
Checking the serial number	150
Checking the firmware version	150
Reset functions	150
How to reset the machine	151
C Settings and features tables	152
Using the Settings Tables	152
Memory Storage	152
Settings tables	153
Features tables	172
Entering Text	200
Inserting spaces	200
Making corrections	200
D Specifications	201
General	201
Print media	203
Fax	205
Copy	206
PhotoCapture Center™	207
PictBridge	208
Scanner	209
Printer	210
Interfaces	211
Network	212
Computer requirements	213
Consumable items	214
Index	215