Brother International MFC-J885DW Online Users Guide HTML - Page 501
Copying Difficulties, PhotoCapture Center Difficulties MFC-J680DW/MFC-J880DW/MFC-J885DW, Difficulties
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Home > Troubleshooting > If You Are Having Difficulty with Your Machine > Other Problems Other Problems Copying Difficulties Difficulties Vertical black lines or streaks appear in copies. Black marks or spots appear in copies. Copies are blank. Poor copy results when using the ADF. (ADF models) Fit to Page does not work correctly. Suggestions Black vertical lines on copies are typically caused by dirt or correction fluid on the glass strip. Clean the glass strip, scanner glass, and the white bar and white plastic above them. See Related Information: Clean the Scanner. Black marks or spots on copies are typically caused by dirt or correction fluid on the scanner glass. Clean the scanner glass and white plastic above it. See Related Information: Clean the Scanner. Make sure you are loading the document correctly. See Related Information: Load Documents in the Automatic Document Feeder (ADF). See Related Information: Load Documents on the Scanner Glass. Try using the scanner glass. See Related Information: Load Documents on the Scanner Glass. Make sure the document is not skewed on the scanner glass. Reposition the document and try again. Scanning Difficulties Difficulties Suggestions TWAIN or WIA errors appear when starting to scan. (Windows®) Make sure the Brother TWAIN or WIA driver is selected as the primary source in your scanning application. For example, in Nuance™ PaperPort™ 14SE, click Desktop > Scan Settings > Select to choose the Brother TWAIN/WIA driver. TWAIN or ICA errors appear when Make sure the Brother TWAIN driver is selected as the primary source. In starting to scan. (Macintosh) PageManager, click File > Select Source and choose the Brother TWAIN driver. You can also scan documents using the ICA Scanner Driver. OCR does not work. Try increasing the scanning resolution. (Macintosh) Make sure you downloaded and installed Presto! PageManager from http:// nj.newsoft.com.tw/download/brother/PM9SEInstaller_BR_multilang2.dmg. Poor scanning results when using the ADF. (Vertical black lines appear in the scanned data.) (ADF models) Clean the white bar and the glass strip underneath it. See Related Information: Clean the Scanner. Try using the scanner glass. See Related Information: Load Documents on the Scanner Glass. PhotoCapture Center Difficulties (MFC-J680DW/MFC-J880DW/MFC-J885DW) Difficulties Removable Disk does not work correctly. Suggestions 1. Take out the memory card or USB Flash drive and put it back in again. 2. If you have tried "Eject" from within Windows®, take out the memory card or USB Flash drive before you continue. 3. If an error message appears when you try to eject the memory card or USB Flash drive, it means the card is being accessed. Wait a while, and then try again. 4. If all of the above do not work, turn off your computer and machine, and then turn them on again. 495
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