Canon BJC-2000 User Manual - Page 82
Troubleshooting, Indentifying Your Printer Problem
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Troubleshooting 5 Due to today's rapidly changing computer environment, we have placed troubleshooting information in a variety of places to ensure that the most accurate information possible is available. The best way to find current information is through our online support services and through our Fax Retrieval System. Online services include the World Wide Web and our BBS (see page 1-5). This chapter contains very basic information to help you solve printer problems. It covers a few basic problems and describes how to clear a paper jam. For complete problem solving information, be sure to use our support services. See Canon Customer Care Center in Chapter 1 (page 1-5) for details on Canon's customer technical support options. Identifying Your Printer Problem Before contacting Canon, identify your printer problem and make sure you have the following information: r Product name r Serial number r Place of purchase r Nature of problem r Steps you have taken to solve the problem and the results Troubleshooting Chapter 5 Troubleshooting 5-1
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