Canon MultiPASS C555 User Manual - Page 19

Customer Support, Getting Help From Canon - download

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Introduction Customer Support Your MultiPASS is designed with the latest technology to provide trouble-free operation. If you encounter a problem with the unit's operation, try to solve it by using the information in Troubleshooting (1 Chapter 13). If you cannot solve the problem or if you think your MultiPASS needs servicing, contact the Customer Care Center. Getting Help From Canon Canon Computer Systems, Inc. offers a full range of customer technical support* options: • For e-mail technical support, the latest driver downloads and answers to frequently asked questions (www.ccsi.canon.com) • 24-hour, 7-day-a-week automated support for troubleshooting issues on most current products (1-800-423-2366) • 24-hour, Fax-On-Demand System for product specifications and technical information (1-800-526-4345) • Free technical support Monday - Saturday (excluding holidays) for products still under warranty** (1-757-413-2848) • Technical support 7 days a week (excluding holidays) for products no longer under warranty, at $9.99 per call (1-757-413-2848) Note: Within Canada, call for technical support 24 hours a day, 7 days a week (1-800-OK-CANON). *Support program specifics subject to change without notice. **Refer to individual product information for warranty details. Chapter 1 Introduction 1-7

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Chapter 1
Introduction
1-7
Introduction
Customer Support
Your MultiPASS is designed with the latest technology to provide trouble-free operation.
If you encounter a problem with the unit’s operation, try to solve it by using the
information in
Troubleshooting
(
1
Chapter 13). If you cannot solve the problem or if
you think your MultiPASS needs servicing, contact the Customer Care Center.
Getting Help From Canon
Canon Computer Systems, Inc. offers a full range of customer technical support*
options:
• For e-mail technical support, the latest driver downloads and answers to frequently
asked questions
(www.ccsi.canon.com)
• 24-hour, 7-day-a-week automated support for troubleshooting issues on most current
products
(1-800-423-2366)
• 24-hour, Fax-On-Demand System for product specifications and technical information
(1-800-526-4345)
• Free technical support Monday – Saturday (excluding holidays) for products still
under warranty**
(1-757-413-2848)
• Technical support 7 days a week (excluding holidays) for products no longer under
warranty, at $9.99 per call
(1-757-413-2848)
Note: Within Canada, call for technical support 24 hours a day, 7 days a week
(1-800-OK-CANON).
*Support program specifics subject to change without notice.
**Refer to individual product information for warranty details.