Canon VB-M42 Network Video Recording Software RM Series Administrator s Manual
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- Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 1
Network Video Recording Software RM Series Administrator Manual Make sure you read this manual before using the software. For support information, including software updates (patch installer), user manuals, and operating environments, see the Canon Web site. ENGLISH - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 2
(hereafter referred to as "RM-64/25/9" or "this software"). This manual also explains how to use RM-Lite v3.2 Network Video Recording Software (hereafter Disclaimer Flaws or other problems with this software may result in recording failure or destruction or loss of recorded data. Canon shall have no - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 3
THIS PRODUCT IS LICENSED FROM MPEGLA, LLC. UNDER THE MPEG-4 VISUAL PATENT PORTFOLIO LICENSE FOR THE PERSONAL AND NON-COMMERCIAL USE OF A CONSUMER TO (i) ENCODING VIDEO IN COMPLIANCE WITH THE MPEG-4 VISUAL STANDARD ("MPEG-4 VIDEO") AND/OR (ii) DECODING MPEG-4 VIDEO THAT WAS ENCODED BY A CONSUMER - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 4
Icon VB-S30D VB-S31D VB-S800D and VB-S805D VB-S900F and VB-S905F VB-H43 VB-H41 VB-H630VE and VB-H630D VB-H610VE and VB-H610D VB-H730F VB-H710F VB-M42 VB-M40 Camera Model VB-M620VE and VB-M620D VB-M600VE and VB-M600D VB-M720F VB-M700F VB-C500VD and VB-C500D VB-C60 VB-C300 VB-C50Fi and VB - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 5
Icons Indicating Products The following icons indicate information that is unique to the full product and the Lite version. Icon Meaning Features unique to the RM-64/25/9. They cannot be used with RM-Lite. Information unique to RM-Lite. About the Manuals 5 - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 6
can easily switch between different camera video. You can also operate up to two Viewer windows at the same time. With an environment that supports multiple displays, you can create a dual-display monitoring setup by locating a Viewer on each of the displays. Multiple recording modes In addition to - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 7
See "System Design" in Chapter 1: Introduction. Step 2 Set up your cameras Set up your cameras for live video display or recording. See your camera manuals. Step 3 Install Install this software product on your computer. See Chapter 2: Setup. Step 4 Set up the Storage Servers Set up the Storage - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 8
Contents About the Manuals ...4 About Sample Screens Unique to This Software 4 Features ...6 Setup Flow and Viewer Installed 16 Important Notes Concerning System Requirements 18 Additional Considerations 18 Supported Cameras 19 Camera Video Sizes...20 Product Type and Number of Licenses 21 - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 9
Contents Chapter 3 Chapter 4 Storage Server Settings Flow of Storage Server Settings 44 Start the Viewer...45 Configure a Storage Server Group 47 Display the [Storage Server Group Settings] Dialog Box 47 Change the Storage Server Group Name 47 Configure the Recording Settings 47 Configure - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 10
Chapter 5 Chapter 6 Open Multiple Layouts Using Tabs 75 Organize Layouts...75 Setting a Recording Schedule Flow of Recording Schedule Settings 78 Record on a Regular Basis (Repeating Weekly Schedules 79 Display the [Recording Schedules] window 79 Select a Camera ...79 Set a Weekly Schedule ... - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 11
from Backup Data 119 Chapter 9 Troubleshooting Actions Required When Recording Errors Occur 122 Solutions When Viewer Problems Occur 122 Viewer and Video windows 122 the AXIS Q7404/Q7401 137 Supported Firmware ...137 Usage Precautions...137 Functional Limitations ...137 Index...139 11 - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 12
12 - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 13
1 Chapter Introduction ❏ System requirements (operating environment, supported cameras, license conditions) ❏ System configuration and design guidelines ❏ RM-Lite specification comparison - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 14
or larger Memory clock: 790 MHz or higher - NVIDIA GeForce GTX 660 or higher recommended when displaying 1920 x 1080 video - Audio support is required for audio playback (p. 107). Windows Vista Ultimate/Business/Enterprise SP2 32/64-bit Windows Vista Ultimate/Business/Enterprise/Home Premium - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 15
Operating Environment 1 Introduction • The system requirements described above are the minimum configuration, assuming the following operating environment: Storage Server Viewer Maximum recording/playback data rate Overall recording frame rate Maximum number of cameras with motion detection *3 - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 16
a capacity of 1 GB or greater. 100 BASE-TX or similar, 100 Mbps transfer speed 1280 × 1024 resolution or higher 16-bit colors or greater Audio support is required for audio playback (p. 107). 16 - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 17
system language English, German, Spanish, French, Italian, and Japanese - Environment languages switched using language-packs are not supported. • The system requirements described above are the minimum configuration, assuming the following operating environment: Storage Server Maximum recording - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 18
2012 R2. • Before applying a service pack or updating the operating system, please refer to the Canon Web site). • Running Windows Update may for the VB-C50Fi, which does not support the function). Review the following items before using the feature. - The Viewer supports transmission and - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 19
1 Supported Cameras Introduction Camera VB-S30D VB-S31D VB-S800D VB-S900F VB-S805D VB-S905F VB-H43 VB-H630VE VB-H630D VB-H730F VB-H41 VB-H610VE VB-H610D VB-H710F VB-M42 VB-M620VE VB-M620D VB-M720F VB-M40 VB-M600VE VB-M600D VB-M700F VB-C500VD/VB-C500D VB-C60 VB-C300 VB-C50i/VB-C50iR VB-C50FSi/VB- - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 20
/VB-C500D/VB-C60/VB-C300/VB-C50i/VB-C50iR/ VB-C50FSi 160×120 Video Size 480×270 960×540 320×180 640×360 320×240 640×480 480×270 960×540 320×240 640×480 320×240 640×480 *1 Categories are switched on the camera's setting page. *2 VB-S805D/VB-S905F/VB-M42/VB-M620VE/VB-M620D/VB-M720F not supported - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 21
same number of licenses as you have Viewer installations. Maximum System Configuration The following table describes the maximum system configuration supported by this software. Number of Storage Server Groups Number of Storage Servers Number of cameras Number of simultaneously connected Viewers - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 22
different from VK-64/16/Lite. VK-64/16/Lite recordings can be played back using QuickTime. However, the recordings for this software are not supported by QuickTime. Note, however, that you can use QuickTime to play back a .mov file created using the [Extract Video] feature in this software. 22 - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 23
Introduction 1 System Configuration Example This software records video from cameras using an IP network, such as a LAN. Important • The load on the Storage Server may increase depending on the number of cameras connected and the recording settings. See "Determining the Capacity of the Storage - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 24
Configuration Example 2: Storage Server and Viewers Installed on Multiple Networked Computers You can install Storage Servers and Viewers on multiple computers on the network. Viewer Storage Server Group Network Video from the cameras Recorded video Configuration Example 3: Viewers Installed on - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 25
, assuming 1000 Kbps = 1 Mbps for the network bandwidth, and 1024 KB = 1 MB for the disk capacity. Example 1: JPEG recording • Video recording from 16 cameras (VB-S30D) • Video size is 320 x 240 and video quality is 3 (data size per frame: 9.16 KB) • Recording frame rate is 2 fps • Data size per - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 26
in KB) for various combinations of video quality and size settings. Estimates of the Data Size for VB-S30D/VB-S31D/VB-S800D/VB-S900F/VB-S805D/VB-S905F (JPEG) Video Quality 1 2 3 4 5 1080p Category* 480 × 270 960 × 540 .26 22.84 74.73 256.15 * VB-S805D/VB-S905F not supported. (Unit: KB) 26 - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 27
33 4 0.41 1.32 5.25 0.48 1.62 6.86 0.67 2.24 10.77 5 0.56 1.88 8.19 0.67 2.33 11.18 0.93 3.34 18.57 * VB-S805D/VB-S905F not supported. (Unit: Mbps) ● Video Size: 720p Category Video Quality 1 2 3 4 5 Frame Rate: 10 fps 320 x 180 640 x 360 1280 x 720 0.07 0.21 0.67 0.09 - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 28
× 270 960 × 540 1920 × 1080 0.22 0.74 3.21 0.30 0.97 4.17 0.53 1.73 8.10 0.67 2.24 11.40 0.93 3.34 18.84 * VB-S805D/VB-S905F not supported. (Unit: Mbps) ● Video Size: 720p Category Video Quality 1 2 3 4 5 Frame Rate: 10 fps 320 x 180 640 x 360 1280 x 720 0.07 0.22 0.74 0.10 - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 29
.95 39.08 127.78 15.57 51.54 168.77 25.99 88.50 305.32 * VB-M42/VB-M620VE/VB-M620D/VB-M720F not supported. (Unit: KB) Estimates of the Bit Rate for VB-H43/VB-H630VE/VB-H630D/VB-H730F (H.264) ● Video Size: 1080p Category* Video Quality Frame Rate: 10 fps 480 × 270 960 × 540 1920 - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 30
5.04 0.53 1.80 7.65 0.82 2.95 13.74 1.27 5.01 26.73 2.00 9.58 43.06 (Unit: Mbps) Estimates of the Data Size for VB-M40/VB-M600VE/VB-M600D/VB-M700F (JPEG) Video Quality 1 2 3 4 5 160 × 120 2.33 3.55 4.37 5.47 8.65 Video Size 320 × 240 640 × 480 1280 × 960 5.89 19.73 69 - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 31
4.0 4.4 5.6 15.8 Video Size 320 × 240 9.6 11.0 12.5 16.4 52.7 640 × 480 27.5 31.7 35.8 47.8 171.4 (Unit: KB) Estimates of the Bit Rate for VB-C500VD/VB-C500D/VB-C60 (MPEG-4) Video Quality 1 2 3 4 5 Video Size and Frame Rate 10 fps 15 fps 30 fps 320 × 240 640 × 480 320 × 240 640 × 480 320 - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 32
Estimates of the Data Size for VB-C50i/VB-C50iR/VB-C50FSi (JPEG) Video Quality 30 40 50 60 70 80 90 160 × 120 3.1 3.6 4.1 4.6 "Operating Environment" > "For High-reliability/H.264 Video Format Systems," as a guide. Notes on Using Motion Detection Recording / Intelligent Function Recording • The - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 33
, the Storage Server may not work normally if other Web service applications exist on the same computer. The HTTP port used calculate the network bandwidth both for the Storage Server and the Viewer. When using the VB-H41 for example, calculate the bandwidth as follows if you use one Storage Server - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 34
playback option. • You cannot configure [Each Tag], [All Cameras] and [Recording Cameras] in [Organize Layouts]. • AXIS Q7404/Q7401 is not supported. Features that cannot be used in RM-Lite Storage Server • MPEG-4 and H.264 recording • Motion detection recording • Sensor recording • Intelligent - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 35
support Number of simultaneous video windows Audio recording/playback Layout sequence feature *3 RM-64/25/9 RM-Lite 64/25/9 4 VB-S30D, VB-S31D, VB-S800D, VB-S900F, VB-S805D, VB-S905F, VB-H43, VB-H630VE, VB-H630D, VB-H730F, VB-H41, VB-H610VE, VB-H610D, VB-H710F, VB-M42, VB-M620VE, VB-M620D, VB - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 36
36 - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 37
2 Chapter Setup ❏ How to install the software ❏ Settings after installation - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 38
Cameras You must set up any cameras that you will use with this software before starting operation. For details, refer to the camera manual. Stop Other Applications Stop other applications that are running on the computer, such as anti-virus software, before installing the software. Create a Backup - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 39
5 Click [Next]. 7 Click [Install]. Installation 2 Setup Note • You can click [Change] to change the destination folder. However, we recommend that you do not change the destination. • To check the available disk space on each drive of the computer and the disk space required for installation, - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 40
Upgrade from an Earlier Version When upgrading, use the installer of the new version to install the new version on top of the earlier version without uninstalling the earlier version. This preserves the settings such as the added camera information and recording schedule, and recorded data. Note - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 41
Settings After Installation 2 Setup Configure the following settings after installing this software according to the operating system you are using: Windows Firewall Setting Security Level Setting Sound Settings for Using the Audio Feature Warning When Viewer Starts Windows 7, Windows Vista 3 - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 42
View], double-click [Sound] and proceed to Step 3. 2 If the [Audio Service Not Running] dialog box is displayed, click [Yes]. 3 The [Sound] dialog box device is installed. If no audio device is installed, refer to the manual for your computer on how to install an audio device. Warning When Viewer - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 43
3 Chapter Storage Server Settings ❏ Adding cameras ❏ Configuring the Storage Server Group ❏ Adding users - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 44
Flow of Storage Server Settings Start the Viewer (p. 45) Configure a Storage Server Group Display the [Storage Server Group Settings] dialog box (p. 47) Change the Storage Server Group name (p. 47) Configure the recording settings (p. 47) Configure the event priority and e-mail notifications (p. 48) - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 45
Start the Viewer connection. 3 Important • The Viewer cannot be started on its own. Be sure to start the 3 Click [Connect]. Storage Server Settings Viewer in an environment that allows it to connect to the Storage Server. • You must log on as a computer administrator to configure the Storage - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 46
Specify the Storage Server Group for Starting the Viewer You can start the Viewer using a Storage Server Group name instead of the host name of the server. 1 Double-click the [RM Viewer] icon on the desktop. Double-click the [RM-Lite Viewer v3.2] icon on your desktop Note If the [User Account - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 47
Configure a Storage Server Group You can configure the recording method and event priority. 2 Change the Storage Server name and click [OK]. 3 Storage Server Settings Display the [Storage Server Group Settings] Dialog Box 1 Click [Settings] > [Storage Server Group]. The [Storage Server Group - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 48
• [Reduce recording frame rate when disk is under high load] is always enabled. You cannot disable it. You can confirm whether the frame rate has been automatically reduced by checking the [Live Events Log]. (An e-mail notification is not sent.) Important An event is triggered when the available - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 49
Configure a Storage Server Group Configure the Mail Server Add an E-mail Notification Destination 1 Click [Mail Server Settings] to display the [Mail Server Settings] dialog box. 1 Click [Add] in the [Events] tab of the [Storage Server Group Settings] dialog box to display the [E-mail - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 50
Specify the Event Priority Change the priority depending on the event type using [Event Priorities] in the [Events] tab. E-mail notification is performed according to the specified priorities. Click or drag the slider for each event to change the priority. The priority can be set to one of the - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 51
Configure a Storage Server You can specify the storage period of the recorded video Specify the Storage Period for Recorded 3 and the maximum disk usage. Video Storage Server Settings Display the [Servers] Tab 1 Click [Settings] > [Storage Servers]. The [Servers] tab is displayed in the [ - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 52
Change the Destination of the Recording File and the Maximum Disk Usage Specify a drive for recording or change the maximum disk usage. 1 Select a Storage Server from the list of Storage Servers. 2 Click [Edit] to display the [Storage Server Settings] dialog box. 3 Clear the check boxes next to the - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 53
Add a Camera Storage Server Settings You can add a camera to be used for displaying video or Add Cameras One at a Time 3 recording to a Storage Server. Note • The number of cameras you can add to a Storage Server depends on the version of this software product. • You can add up to four - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 54
3 Click [OK] to close the dialog box. The camera is added in the list of cameras on the [Cameras] tab. Video from a camera connected to a multi-terminal VBEX50 cannot be displayed or recorded by this software. Important • Enter the camera's user name and password in [User Name] and [Password]. • If - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 55
displayed in the list in the [Camera Search Results] dialog box. However, the VB-C300 camera name is not displayed. Apply the settings in the dialog box. Note [Camera Search Results] dialog box. (IPv6 addresses are not supported.) (1) (2) (3) Edit Camera Information (4) (5) You can edit - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 56
the dialog box without updating the thumbnail image. Note • You must configure the presets first before starting operation. For details, see the camera manual. • The pan/tilt/zoom operation and preset selection may be disabled, depending on the camera in use. Remove a Camera 1 Select a camera in the - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 57
Add a User You can add users to the Viewer and place them in the Display the [Users] Tab 3 administrator group or the general user group. 1 Click [Settings] > [Users]. About User Groups Storage Server Settings The Viewer provides the following two user groups, each with different user - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 58
Add a User Use this tab to add a new Viewer user. Also use it to specify the kind of user (Administrator or Operator). 1 Click [Add] to display the [Add User] dialog box. 2 Enter the information required to add the user. (1) (2) (3) (4) (5) (1) [User Name] Enter the name of the user to be added. (2) - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 59
Add a User Remove a User 1 Select a user in the list. 2 Click [Remove]. 3 A message asking if you want to remove the user is displayed. Click [Yes]. Note You cannot delete the default "administrator" user. Specify Individual Access Permissions Click [Partial Control] and select the check boxes - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 60
60 - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 61
4 Chapter Viewer Settings ❏ Configuring the Viewer ❏ Configuring a camera ❏ Creating a layout - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 62
Flow for Viewer Settings Start the Viewer (p. 45) Configure the Viewer Display the [Viewer Settings] dialog box (p. 63) Configure the Viewer display and operation settings (p. 63) Configure event notification and priorities (p. 64) Configure the display/hide mode for each event (p. 64) - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 63
[General] tab. 2 Configure each item. Viewer Settings (1) (2) (3) (4) (5) (6) (7) (8) (1) [Maximum Live Frame Rate] Specify the maximum live view frame rate. (2) [Manual Recording Duration] Specify the [Record Now] recording time, from 30 to 300 seconds. (3) [Auto adjust frame rate under heavy - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 64
(8) [Send notification when time is out-of-sync with the storage server group] Display a message if there is a time difference of 5 seconds or longer between the Storage Server and the Viewer computer when connected to a Storage Server Group. Configure Event Notification and Priorities 1 Click the [ - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 65
that are available will vary associated tags. depending on the camera and settings used for recording. For details, refer to the camera manual. 1 Click the search button and specify the search criteria. Search button Viewer Settings Display the [Camera Selector] dialog box Search criteria box - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 66
(1) (2) (1) Video window menu button Click to display a menu for operating the video window. (2) Title bar Displays the camera name and type of video being displayed. 4 To display video from other cameras, repeat step 3. Important • When an error occurs, the corresponding error message is - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 67
Change the Video Window Format 1 Click the video window menu button to display the menu. 2 Click [Video Format] and select the video format ([JPEG] or [MPEG-4], or [H.264]) from the submenu. Important Live video and audio are not synchronized for [MPEG-4] and [H.264]. Configure the Camera A - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 68
Configure the [Advanced Camera Settings] 1 Click [Window] > [Camera Control]. 2 Click the video window of the camera you want to configure and click [Control] on the [Camera Control] dialog box to get control of the camera. 3 Click [Advanced] on the [Camera Control] dialog box to display the [ - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 69
one of the camera's light source settings displayed in the list. If [Manual] is selected, use one of the following two methods to adjust the white and make the video brighter. Note The [Auto (Flickerless 2)] setting is not supported. (2) [Smart Shade Control] Specify a value to use for the camera's - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 70
dome housing. The setting prevents the camera from focusing onto the dome surface. (2) [Fixed at infinity] Fix the focal point at infinity. (3) [Manual] Adjust the focus manually by clicking the [Far] or [Near] button. Click [One Shot AF] to focus once on the current subject and then return to - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 71
Configure the Video Window Layout You can save the size and position of a video window in the Viewer as a layout. Configure a layout using the following procedure: 1. Create a layout 2. Place a video window Create a Layout Specify the layout name, layout background and the video 4 window - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 72
3 Click [OK] to close the dialog box. [Background] and [Playback Options] are unavailable. Important Following the above steps does not automatically save the layout. Be sure to enter a name and save the new layout after configuring it. Place a Video Window You can place a video window anywhere in - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 73
Configure the Video Window Layout Move a Video Window Configure a Dynamic Layout You can drag a video window to any position. When the grid is set to [None], the video window remains in the position to which it is dragged. 1 Click [Layouts] > [New Dynamic Layout] to display the [New Dynamic - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 74
Property Operator for the decision Storage is Server Group isn't Status The name of Storage Server Group to which the Viewer is connected. Select [All of the following are met] to display only cameras that meet all the criteria. Select [Any of the following are met] to display cameras that - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 75
Configure the Video Window Layout 3 Click [OK] to close the dialog box. A new layout is displayed for the tab. Resume Layout Sequence In the following situations, the layout sequence 4 automatically stops. 2 Select a layout and open it in the tab (p. 74). • When you click the layout area - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 76
(Normal) Layout: Same as the properties displayed in step 2 on p. 71. You can configure the background and the video window display. Dynamic Layout: Same as the properties displayed in step 2 on p. 73. You can specify the conditions for displaying cameras. Layout Sequence: Same as the properties - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 77
5 Chapter Setting a Recording Schedule ❏ Setting weekly schedules ❏ Configuring recording modes: continuous recording, motion detection recording, and sensor recording ❏ Setting special day schedules - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 78
95) Edit, delete or copy from a schedule (p. 96) The camera supports sensor recording and schedule recording to internal memory (picture recording function). If Server. If [Restrict Service Time] is enabled on the camera, recording will take place only during the service time, irrespective of the - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 79
that are available will vary depending on the camera and settings used for recording. For Select a Camera 5 details, refer to the camera manual. When you have a large number of cameras registered, search for the camera using the camera name or any associated tags. Display the [Recording - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 80
Set a Weekly Schedule 1 In the schedule area, click the camera that you want to add the schedule to. 2 Click [Add Schedule Item] to display the [Edit Schedule Item] dialog box. (1) (2) (3) (4) (1) Recording time settings area Specify the day of the week and the start and end time of the - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 81
recording. For details, see p. 83 and p. 84. When two events occur simultaneously, the event with the higher priority takes precedence. • Only supports continuous recording mode. 2 Configure the recording mode settings in the recording settings area. Hint You can specify more than one recording - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 82
are saved at a frame rate of 1 fps. For details, see the camera manual. • The size of the recording data increases as the resolution and frame rate become cannot be changed. The settings on the camera are used for recording. Only supports [JPEG] for the [Video Format]. • It may not be possible to - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 83
Record on a Regular Basis (Repeating Weekly Schedules) • Recording mode stream operates only with cameras that support the recording mode stream function and if a stream has been acquired. • If an upload function is already being used on the camera, you cannot use - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 84
is required. We recommend that you do not use the motion detection feature in applications such as surveillance, which require high reliability. Canon cannot take responsibility for any accidents or damages associated with using the motion detection feature. Using the Camera for Motion Detection - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 85
tool. Note [Recording Settings] tab (1) • If the camera supports four motion detection areas, tabs named [Area 1] through [Area configure the motion detection settings on the camera. For details, see the camera manual. • When using the camera for motion detection with more than one motion - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 86
(3) [Sensitivity] Specify the motion detection sensitivity within the range of 1 to 256. Increase the number to increase the sensitivity. (4) [Area Ratio] Specify the area of the preview video that the Storage Server uses for motion detection. The range is 0 to 100%. The size marker inside the - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 87
Hint To use intelligent function recording, you must configure the intelligent function recording settings on the camera. For details, see the camera manual. (1) [Do not record] Do not record when audio is detected. (2) [Start Recording] Start recording when audio is detected. After selecting the - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 88
Configure the Advanced Recording Settings Click [Advanced] in the recording mode settings area to display the [Advanced Recording Settings] dialog box and configure the operation when recording starts. (1) (2) (3) (4) Specify the Camera Angle for Recording (1) (2) (3) (4) (5) (6) (1) [ - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 89
. • To be able to select [Presets] or [Preset Tour], you must first register camera angle presets on the camera. For details, see the camera manual. • Changing the preset name on the camera after making [Presets] or [Preset Tour] settings will be disabled those settings. If you want to change the - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 90
8 Click [OK] to close the dialog box. Important • Using preset tour with MPEG-4 or H.264 format will consume a large amount of disk space. • The preset tour settings can effect the durability of the camera's pan/tilt mechanism. Note The camera returns to the first preset position after reaching the - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 91
the exposure should be adjusted to the center of the scene. [Shutter]: Specify the shutter speed when [Exposure] is set to [Auto (Shutter Priority)] or [Manual]. 91 - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 92
and make the video brighter. Note The [Auto (Flickerless 2)] setting is not supported. (2) [Smart Shade Control]: Specify a value to use for the camera's one of the camera's light source settings displayed in the list. If [Manual] is selected, use one of the following two methods to adjust the white - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 93
dome housing. The setting prevents the camera from focusing onto the dome surface. (3) [Fixed at infinity] Fix the focal point at infinity. (4) [Manual] Adjust the focus manually by clicking the [Far] or [Near] button. Click [One Shot AF] to focus once on the current subject and then return to - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 94
Record at Specific Times (Special Day Schedule Settings) Use special day schedules to record on exceptional days, such as public holidays. Important When you assign a special day schedule to a number of cameras, the weekly schedules assigned to the remaining cameras for the special day are disabled - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 95
Record at Specific Times (Special Day Schedule Settings) Specify the Day for the Special Day Schedule Specify the Recording Settings 1 Click the schedule name you want to use in the schedule type area. 2 Click [Add] in the days area. 1 Select the schedule name in the schedule type area. 2 - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 96
Edit a Recording Schedule Editing a Recording Schedule 1 Select the recording schedule you want to edit in the schedule area, and click [Edit]. 2 Change the settings of the recording schedule. For details on the settings in the [Edit Schedule Item] dialog box, see "Set a Weekly Schedule" (p. 80). 3 - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 97
6 Chapter Day-to-Day Operations ❏ Viewing live video ❏ Playing recordings ❏ Operating a camera ❏ Changing the layout of a video window ❏ Viewing and checking events - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 98
Flow of Operations View recorded video Record Now (p. 100) Play a recording (p. 102) Save a snapshot of the displayed video (p. 100) Save part of a recording (p. 104) Search for a recording (p. 101) Zoom in/out of the Viewer display (p. 103) View live video Get control of a camera (p. 105) - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 99
Viewer Features (1) (2) (7) (8) 6 Day-to-Day Operations (9) (10) (3) (4) (5) (6) (1) Menu bar and toolbar Access this software's functions. The toolbar provides easy access to commonly used functions. (2) Video window Display live video from a camera or playback from a recording. (3) [Panorama] - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 100
View Recorded Video Record Now Start recording while watching the live video. The recording format is JPEG. 1 Click the video window displaying the video to be recorded. A white frame surrounding the selected video window is displayed. 2 Click [Record Now] on the toolbar. Recording starts. The - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 101
View Recorded Video Important • If the camera is disabled on the [Advanced] tab of the camera properties, or even if the power of the camera is off, a still image of the recorded video during playback can be saved. • Do not specify the Windows folder or the Program Files folder on the system drive - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 102
3 Specify the date and time and click [OK]. The playhead moves to the specified date and time and the recorded video starts playing in the video window. Search by Event Click [Search] on the toolbar or [Search] on the timeline toolbar to search for an event. Click the event in the search results - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 103
View Recorded Video Zoom the Viewing Area In and Out You can zoom the video window in and out in four levels. 1 On the toolbar, click [+] next to [Zoom]. Each click zooms further in on the viewing area. 3 Specify the region you want to zoom by clicking or dragging in the Viewer PTZ panel. A - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 104
include audio. Note Extracted video is saved in QuickTime movies (with the .mov file extension) and can be played with QuickTime (or other players that support the .mov file type). We recommend that you use QuickTime Version 6.5.1 or later. 104 - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 105
Operate the Camera You can change the camera angle or adjust the video quality for a camera in the video window. Get Control of a Camera 1 Click the video window. 2 Click [Window] > [Camera Control] to display the [Camera Control] dialog box. Note • If the camera is idle for one minute, camera - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 106
video window. [Select Preset] is unavailable. Note You must first configure the presets on the camera before using this feature. For details, see the camera manual. (1) (2) (1) Display area Drag on the area to change the camera angle. Click on the area to move the camera angle to that point. If - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 107
. Note You must first register a panorama image on the camera before using this feature. For details, see the camera manual. The [Audio] panel appears. (1) (2) (3) Options view (4) (5) (6) (7) (1) [Listen to Audio] Starts audio playback. (2) [Use Microphone] Starts audio transmission. (3) Show - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 108
the silence detection sensitivity. (1) (2) (3) (1) [Use the default sensitivity settings] Uses the default sensitivity for silence detection. (2) [Set the sensitivity manually] Drag the slider to set the detection sensitivity. (3) [OK] and [Cancel] Close the dialog box. Compensate for Dark Regions - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 109
Check Events View a Live Event You can display past events in the [Live Events Log] window. Note • You can change the event priority. • Motion detection recording, sensor detection recording, intelligent function recording, and volume detection recording priorities can be specified when setting - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 110
Search for Events You can search past events and play back the event. 1 Click [Search] on the toolbar to display the [Event Search] dialog box. 2 Specify the search criteria. (1) (2) (3) (4) (5) (6) (7) (1) [Description] Enter the search criteria (event, camera, priority, camera tag, or host - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 111
7 Chapter Operation and Management ❏ Error and warning level events ❏ How to check the status of the Storage Server ❏ Disk space management - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 112
Storage Server Health Check Events Indicating Errors or Warning Levels and Corresponding Actions You can check events to determine if errors related to the Storage Server status have occurred. When an event indicating an error or a warning level occurs, it is immediately displayed in the event - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 113
Storage Server Health Check Status Bar The status bar displays the Viewer processing status and load. You can check CPU usage to determine the load on your computer. If the status bar is not displayed, you can display it by clicking [View] > [Status Bar]. [Storage Servers] tab This tab displays - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 114
(p. 48). Note On receiving an event e-mail notification, an administrator can act promptly (for example, by removing unnecessary recording schedules) before a problem occurs due to low disk space. Low Remaining Disk Space Notification Level Conditions and Calculation Method If one of the following - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 115
Disk Space Management (Important) Action When the Threshold Level is Reached Action When the Limit Level is Reached Recording continues, however, the Storage Server starts deleting recording files, beginning with old files, and issues an event. Deleting files on drive due to - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 116
116 - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 117
8 Chapter Backup ❏ Types of backup target files and their destinations ❏ Restoring a recording file - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 118
and saved to the folders described below, on the drives that are specified in the drive settings (p. 52). Recording Data :\Canon-NVR\videofiles The following recording data file is backed up: NVR3_MEDIA_ xxxxxxxx _ yyyymmdd _ hhmmss .edt Camera ID Year, month Time and day - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 119
this software to its original location. 4 Double-click [Services]. Backup The following folder is used by default: Configuration file path :\ProgramData\Canon\WebView\ NVR30\ :\Users\\AppData\Local\ Canon\WebView\NVR30\ 5 Double-click [RM Storage Server] to - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 120
120 - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 121
9 Chapter Troubleshooting ❏ Actions required when recording errors occur ❏ Solutions when Viewer problems occur ❏ Error messages - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 122
error occurs (e.g., data is missing) during playback, you can troubleshoot the cause by checking the information in the event log and Server log (p. 130). Check the network (hub, cables, etc.) for any problems and make sure that the camera is operating normally. • The effective recording rate is - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 123
Solutions When Viewer Problems Occur Problem Solution Some cameras do not record. • Is the power and the instead. as registering cameras or recording schedules from the Viewer (for Windows Vista). Troubleshooting Live video is no longer displayed from any camera (for Windows Vista). • Make - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 124
that log may reach several gigabytes. Change the anti-virus software settings to exclude the Storage Servers from the target list. Connection Problems Problem Solution The screen goes blank and the "Cannot connect A network error occurred, the camera was disconnected from the network, or the to - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 125
is idle for one minute; starts a countdown. The countdown starts at 10 9 and counts down one second at a time until it reaches zero. Troubleshooting Camera control lost. A timeout occurred while the Viewer was controlling the camera or another user with higher priority requested camera control - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 126
Message The time on this machine is out-of-sync with the time used by the storage server group. This causes problems with the display of events. To correct this problem, please synchronize the time of this machine to the server group. Invalid E-mail Address. The SMTP server port is invalid. Please - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 127
[Edit Schedule Item] dialog box with [Current Camera Position] selected. Troubleshooting Special day schedules This schedule type has days set up for it event and video data are available from this SSG, identify and resolve the problem and then press [OK] to reconnect to the SSG. If you press - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 128
Saving the specified video [Organize Layouts and Layout Sequences] dialog box Message Cause The length of the extracted video must not exceed Tried to make the time longer than 1 hour. 1 hour. Unable to extract video. There is no video data in Could not save video because there was no the - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 129
the computer where the server is installed. :\ProgramData\Canon\WebView\NVR30\Log\ Types of Log Files File Name storage_server_log_0.csv file found. Could not find the Storage Server configuration file. Troubleshooting Cannot delete old config '', error code - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 130
cannot function at this time because the underlying system it uses to provide network services is currently unavailable. No such host is known. The requested name is valid, the mail server. The mail server does not support the command that was sent. The request was not executed because the mailbox is - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 131
500 Internal Server Error 503 Service Unavailable Possible Cause The user that the connection or request transmission failed. 9 Troubleshooting 12005 The URL is invalid. The URL registered in the DNS is specified or when a problem occurred in communication with the DNS itself. 12017 The - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 132
Message Motion Detection [Motion On] or [Motion Off] Sensor Recording [Sensor On] or [Sensor Off] Record Now [Manual Recording Started] or [Manual Recording Stopped] Intelligent Function [Intelligent Function On] or [Intelligent Function Off] Volume Detection [Volume Detection On] or - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 133
Appendix ❏ Creating a shortcut icon ❏ Camera maintenance ❏ Checking the version ❏ Limitations for MPEG-4 and H.264 formats ❏ Using AXIS models - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 134
-bit OS "c:\Program Files\Canon\WebView\NVR30\ storage_server.exe"-resethost=XXX.XXX.XXX.XXX Enter the IP address the computer changed to for "XXX.XXX.XXX.XXX". 3 Select [RM Storage Server] from [Control Panel] > [System and Security] > [Administrative Tools] and start the service again. • To stop - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 135
Maintenance About the Latest Camera Firmware You can find the latest firmware and configuration backup and restore tools for cameras that are supported by this program at the Canon Web site. Update the Firmware To update the firmware for your camera, you must use the tool that is specific to your - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 136
The VB-C60, VB-C500D, and VB-C500VD support MPEG-4 format, while the VB-S30D, VB-S31D, VB-S800D, VB-S900F, VB-S805D, VB-S905F, VB-H43, VB-H630VE, VB-H630D, VB-H730F, VB-H41, VB-H610VE, VB-H610D, VB-H710F, VB-M42, VB-M620VE, VB-M620D, VB-M720F, VBM40, VB-M600VE, VB-M600D, and VB-M700F support the - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 137
Appendix Using the AXIS Q7404/Q7401 For setting details for the AXIS Q7404/Q7401, see the user manuals and safety precaution manuals included with each product. Supported Firmware The following firmware is necessary when using the AXIS Q7404/Q7401. Video Encoder AXIS Q7404 Firmware Ver.5.20 - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 138
/25/9 control panel if the camera is connected to an AXIS Q7404/Q7401. • The control panel's [Presets] is disabled. Audio • Audio input/output is not supported. • Even if you select the AXIS Q7404/Q7401's video window, the audio panel will be disabled. Text Overlay Settings The AXIS Q7404/Q7401 text - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 139
88 control 99, 105 editing information 55 maintenance 135 number of 21 properties 55 removing 56 searching 54 selecting 65, 79 settings 65 supported 19 tags 54 thumbnail 56 capturing a still image 100 compatibility 22 compensation 68, 69, 91, 92 continuous recording 81 settings 82 - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 140
48, 50 notification message settings 64 140 Q QuickTime 22, 104, 136 R Record Now 100 recording before and/or after an event 90 manually 100 recording data 22, 118 recording mode 81 advanced settings 88 settings 82 recording options 90 recording schedule editing 96 settings flow 78 - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 141
Index Appendix supported cameras 19 system configuration 23 maximum 21 system design 25 system information 113 system requirements 14, 16 T tabs, layout 75 thumbnails 56 tilt 70, 106 - Canon VB-M42 | Network Video Recording Software RM Series Administrator s Manual - Page 142
BIE-7031-001 © CANON INC. 2015
ENGLISH
Network Video Recording
S
oftware
RM
S
eries
Administrator Manual
Make sure you read this manual before using the software.
For support information, including software updates (patch installer),
user manuals, and operating environments, see the Canon Web site.