Canon VB-M42 Network Video Recording Software RM Series Administrator s Manual - Page 129

Messages Recorded in the Log Files, Log File Locations, Error Message List

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Error Messages Messages Recorded in the Log Files „ Log File Locations The Storage Server log files are saved in the following folder on the computer where the server is installed. :\ProgramData\Canon\WebView\NVR30\Log\ Types of Log Files File Name storage_server_log_0.csv viewer_log_0.csv Explanation Log file for the Storage Server Log file for the Viewer „ Error Message List Messages shown below are recorded in the log file when an error occurs. Message Explanation Cannot rename storage_server.cfg.tmp to storage_server.cfg file A temporary file for the configuration file was found, but could not 9 be renamed. No configuration file found. Could not find the Storage Server configuration file. Troubleshooting Cannot delete old config '', error code Could not save the configuration. Cannot rename config from '' to 'storage_server.cfg', error code Could not save the configuration. Cannot write to config '{storage server name} Could not save the configuration. Configuration file failed consistency check, exiting... Inconsistency was found in the configuration file. This occurs when the configuration file is rewritten directly. Error: Local machine not in the config. Could not find the IP address or host name of the Storage Server in the configuration file. Failed to bind to listen port {port number} The Storage Server could not bind to the port. Failed to setsockopt for conditional accept() Could not apply a socket option to the socket for group communication. LS_start_service(apache) failed. Apache startup failed. Email Authentication error (): An authentication error occurred while sending e-mail. Email error: recipient is unreachable (): A transmission error occurred while sending e-mail. Email error: server not responding (): Could not communicate with the SMTP host while sending e-mail. Unable to obtain file size on disk, GetFileAttributesEx failed with error=%d for file %S Could not determine the size of the media or event file. CameraServer disconnected() Could not connect to the camera. 129

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Error Messages
129
Troubleshooting
9
Messages Recorded in the Log Files
Log File Locations
The Storage Server log files are saved in the following folder on the computer where the server is installed.
<System drive>:\ProgramData\Canon\WebView\NVR30\Log\
Types of Log Files
Error Message List
Messages shown below are recorded in the log file when an error occurs.
File Name
Explanation
storage_server_log_0.csv
Log file for the Storage Server
viewer_log_0.csv
Log file for the Viewer
Message
Explanation
Cannot rename storage_server.cfg.tmp to storage_server.cfg file
A temporary file for the configuration file was found, but could not
be renamed.
No configuration file found.
Could not find the Storage Server configuration file.
Cannot delete old config '<file name>', error code <win32 error>
Could not save the configuration.
Cannot rename config from '<temporary file>' to
'storage_server.cfg', error code <win32 error>
Could not save the configuration.
Cannot write to config '{storage server name}
Could not save the configuration.
Configuration file failed consistency check, exiting...
Inconsistency was found in the configuration file. This occurs when
the configuration file is rewritten directly.
Error: Local machine not in the config.
Could not find the IP address or host name of the Storage Server in
the configuration file.
Failed to bind to listen port {port number}
The Storage Server could not bind to the port.
Failed to setsockopt for conditional accept()
Could not apply a socket option to the socket for group
communication.
LS_start_service(apache) failed.
Apache startup failed.
Email Authentication error (<reason>): <host>
An authentication error occurred while sending e-mail.
Email error: recipient is unreachable (<reason>): <host>
A transmission error occurred while sending e-mail.
Email error: server not responding (<reason>): <host>
Could not communicate with the SMTP host while sending e-mail.
Unable to obtain file size on disk, GetFileAttributesEx failed with
error=%d for file %S
Could not determine the size of the media or event file.
CameraServer <host name> disconnected(<error information>)
Could not connect to the camera.