Canon imageFORMULA ScanFront 400 ScanFront 400 Setup and Operation Guide - Page 100

Host Name]., ScanFront, INSTRUCTIONS, ScanFront 400 INSTRUCTIONS

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Cannot delete a folder Cannot scan from the Home screen (certain users only) Cannot log in Cause Solution Cause Solution Cause Solution Cause Solution Cause Solution Cause Solution Data has been saved to the folder. Contact the administrator of the shared folder. Permission to change the shared folder has not been granted for the user name and password that were entered. Contact the administrator of the shared folder. The administrator has set "Use only Job Buttons" as a function restriction. Contact the administrator of the ScanFront. Uppercase and lowercase letters were not entered correctly. (See p. 58.) Enter the uppercase and lowercase letters for the user name and password correctly. [Authentication Method] is set to [Active Directory] for the authentication server, and an IP address or PC name is specified for [Host Name]. Specify the FQDN in [Host Name] (refer to p. 140 of the ScanFront 400 INSTRUCTIONS), and configure the DNS server to which the specified FQDN is registered in the [Network Setting] screen (refer to p. 35 of the ScanFront 400 INSTRUCTIONS). [Authentication Method] is set to [Active Directory] for the authentication server, and a NetBIOS domain name is specified in [Domain]. Specify the DNS domain name in [Domain] (refer to p. 140 of the ScanFront 400 INSTRUCTIONS), and configure the DNS server to which the specified DNS domain name is registered in the [Network Setting] screen (refer to p. 35 of the ScanFront 400 INSTRUCTIONS). 100 Chapter 6 Troubleshooting

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100
Chapter 6
Troubleshooting
Cannot delete a folder
Cause
Data has been saved to the folder.
Solution
Contact the administrator of the shared folder.
Cause
Permission to change the shared folder has not been granted for the user
name and password that were entered.
Solution
Contact the administrator of the shared folder.
Cannot scan from the Home
screen (certain users only)
Cause
The administrator has set “Use only Job Buttons” as a function
restriction.
Solution
Contact the administrator of the ScanFront.
Cannot log in
Cause
Uppercase and lowercase letters were not entered correctly.
(See p. 58.)
Solution
Enter the uppercase and lowercase letters for the user name and
password correctly.
Cause
[Authentication Method] is set to [Active Directory] for the
authentication server, and an IP address or PC name is specified for
[Host Name].
Solution
Specify the FQDN in [Host Name] (refer to p. 140 of the
ScanFront
400 INSTRUCTIONS
), and configure the DNS server to which the
specified FQDN is registered in the [Network Setting] screen (refer to
p. 35 of the
ScanFront 400 INSTRUCTIONS
).
Cause
[Authentication Method] is set to [Active Directory] for the
authentication server, and a NetBIOS domain name is specified in
[Domain].
Solution
Specify the DNS domain name in [Domain] (refer to
p. 140 of the
ScanFront 400 INSTRUCTIONS
), and configure the DNS server to
which the specified DNS domain name is registered in the [Network
Setting] screen (refer to
p. 35 of the
ScanFront 400 INSTRUCTIONS
).