Canon imageFORMULA ScanFront 400 ScanFront 400 Setup and Operation Guide - Page 99

ScanFront, INSTRUCTIONS, ScanFront 400, an e-mail message

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Page 99 highlights

Can only select certain destinations. For example, can only select shared folders (certain users only) Cannot connect to an FTP server that can be accessed from outside the company The wrong send time is displayed for an e-mail message received at the destination The sender's address is not displayed at the destination of an e-mail message Cannot connect to the network (IP address conflict problem) Cannot connect to the network (LAN cable connection problem) Cannot connect to the network (device name conflict problem) Cause Solution Cause Solution Cause Solution Cause Solution Cause Solution Cause Solution Cause Solution The administrator has set user function restrictions. Contact the administrator of the ScanFront. There is a problem with the firewall. Change the firewall configurations to allow access to an external FTP server, or use an FTP proxy server. (Refer to p. 143 of the ScanFront 400 INSTRUCTIONS.) (1) The date and time settings are incorrect. (2) The time zone is set to a different country. Contact the administrator, and check the "Language/Timezone" setting. (See p. 32.) The e-mail addresses of the user and administrator have not been registered. (Refer to p. 108 and p. 148 of the ScanFront 400 INSTRUCTIONS.) Contact the administrator, and register the e-mail addresses. The IP address that was set is already being used by another device. Contact the system administrator of the network, and change the IP address setting. The LAN cable is not connected properly. Check the connections of the LAN cable. The device name that was set is already being used by another device. Contact the system administrator of the network, and change the device name setting. When you install two or more ScanFront scanners, take care to ensure duplicate device names are not set. Chapter 6 Troubleshooting 99

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Chapter 6
Troubleshooting
99
Can only select certain
destinations. For example, can
only select shared folders
(certain users only)
Cause
The administrator has set user function restrictions.
Solution
Contact the administrator of the ScanFront.
Cannot connect to an FTP
server that can be accessed
from outside the company
Cause
There is a problem with the firewall.
Solution
Change the firewall configurations to allow access to an external FTP
server, or use an FTP proxy server. (Refer to p. 143 of the
ScanFront
400 INSTRUCTIONS
.)
The wrong send time is
displayed for an e-mail message
received at the destination
Cause
(1) The date and time settings are incorrect. (2) The time zone is set to a
different country.
Solution
Contact the administrator, and check the “Language/Timezone” setting.
(See p. 32.)
The sender’s address is not
displayed at the destination of
an e-mail message
Cause
The e-mail addresses of the user and administrator have not been
registered. (Refer to p. 108 and p. 148 of the
ScanFront 400
INSTRUCTIONS
.)
Solution
Contact the administrator, and register the e-mail addresses.
Cannot connect to the network
(IP address conflict problem)
Cause
The IP address that was set is already being used by another device.
Solution
Contact the system administrator of the network, and change the IP
address setting.
Cannot connect to the network
(LAN cable connection problem)
Cause
The LAN cable is not connected properly.
Solution
Check the connections of the LAN cable.
Cannot connect to the network
(device name conflict problem)
Cause
The device name that was set is already being used by another device.
Solution
Contact the system administrator of the network, and change the device
name setting. When you install two or more ScanFront scanners, take
care to ensure duplicate device names are not set.