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Canon imagePROGRAF iPF830 MFP M40 User Guide - Page 605

Troubleshooting

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iPF830 User's Guide Troubleshooting Basic Printing Workflow 15 Enhanced Printing Options 29 Windows Software 145 Mac OS Software 255 Handling and Use of Paper 319 Control Panel 421 Printer Parts 461 Network Setting 475 Print Job Management 495 Adjustments for Better Print Quality 549 Maintenance and Consumables 565 Troubleshooting Frequently Asked Questions 606 Problems Regarding Paper 607 Printing does not start 616 The printer stops during a print job 618 Problems with the printing quality 619 Cannot print over a network 628 Installation problems 629 HP-GL/2 problems 630 Other problems 632 Error Message 637 Specifications 659 Appendix 663 605 imagePROGRAF

Section	Page
Cover	1
Contents	2
Basic Printing Workflow	15
Printing procedure	16
Printing Options Using Rolls and Sheets	16
Turning the Printer On and Off	17
Loading and Printing on Rolls	18
Loading and Printing on Sheets	20
Printing in Windows	21
Printing from Mac OS	22
Canceling print jobs	24
Canceling Print Jobs from the Control Panel	24
Canceling Print Jobs from Windows	25
Canceling Print Jobs from Mac OS	25
Pausing Printing	27
Pausing Printing	27
Enhanced Printing Options	29
Choosing Paper for Printing	30
Choosing a Paper for Printing	30
Specifying Paper in the Printer Driver	30
Printing Photos and Office Documents	31
Printing Photos and Images	31
Printing Photos and Images (Windows)	31
Printing Photos and Images (Mac OS)	33
Printing Office Documents	35
Printing Office Documents (Windows)	35
Printing Office Documents (Mac OS)	36
Using PosterArtist to Compose Originals	38
Printing CAD Drawings	40
Printing CAD Drawings	40
Printing Line Drawings and Text	40
Printing Line Drawings and Text (Windows)	41
Printing Line Drawings and Text (Mac OS)	42
Printing from AutoCAD	44
Specifying Colors and Printing CAD Drawings	45
Specifying Colors and Printing CAD Drawings (Windows)	46
HP-GL/2 Printing	47
Adjusting Images	48
Adjusting the Color in the Printer Driver	48
Fine-Tuning Colors of Photos and Images (Windows)	49
Fine-Tuning Colors of Photos and Images (Mac OS)	52
Giving Priority to Particular Graphic Elements and Colors for Printing	54
Choosing the Document Type and Printing Conditions (Windows)	56
Choosing the Document Type and Printing Conditions (Mac OS)	58
Printing enlargements or reductions	60
Resizing Originals to Match the Paper Size	60
Resizing Originals to Match the Paper Size (Windows)	60
Resizing Originals to Fit the Roll Width	62
Resizing Originals to Fit the Roll Width (Windows)	62
Resizing Originals to Fit the Roll Width (Mac OS)	64
Resizing Originals by Entering a Scaling Value	66
Resizing Originals by Entering a Scaling Value (Windows)	67
Resizing Originals by Entering a Scaling Value (Mac OS)	68
Printing at full size	71
Printing on Oversize Paper	71
Printing at Full Size (Windows)	72
Printing at Full Size (Mac OS)	73
Borderless Printing at Actual Size	75
Borderless Printing at Actual Size (Windows)	76
Borderless Printing at Actual Size (Mac OS)	77
Borderless Printing	80
Borderless Printing on Paper of Equivalent Size	80
Borderless Printing by Resizing Originals to Match the Paper Size (Windows)	81
Borderless Printing by Resizing Originals to Fit the Roll Width	83
Borderless Printing by Resizing Originals to Fit the Roll Width (Windows)	84
Borderless Printing by Resizing Originals to Fit the Roll Width (Mac OS)	86
Printing banners or at other non-standard sizes	89
Printing Vertical or Horizontal Banners (Large-Format Printing)	89
Printing Vertical or Horizontal Banners (Large-Format Printing; Windows)	90
Printing Vertical or Horizontal Banners (Large-Format Printing; Mac OS)	93
Printing on Non-Standard Paper Sizes	96
Printing on Non-Standard Paper Sizes (Windows)	96
Printing on Non-Standard Paper Sizes (Mac OS)	99
Tiling and multiple pages per sheet	102
Printing Multiple Originals Next to Each Other	102
Printing Multiple Originals Next to Each Other (Windows)	103
Printing Multiple Originals Next to Each Other (Mac OS)	105
Printing Multiple Pages Continuously	106
Printing Multiple Pages Continuously (Windows)	106
Printing Multiple Pages Continuously (Mac OS)	108
Printing Multiple Pages Per Sheet	109
Printing Multiple Pages Per Sheet (Windows)	110
Printing Multiple Pages Per Sheet (Mac OS)	112
Printing Posters in Sections	114
Printing Large Posters (Windows)	114
Centering originals	116
Printing Originals Centered on Rolls	116
Printing Originals Centered on Rolls (Windows)	116
Printing Originals Centered on Rolls (Mac OS)	118
Printing Originals Centered on Sheets	120
Printing Originals Centered on Sheets (Windows)	120
Printing Originals Centered on Sheets (Mac OS)	122
Conserving roll paper	125
Conserving Roll Paper by Rotating Originals 90 Degrees	125
Conserving Roll Paper by Rotating Originals 90 Degrees (Windows)	125
Conserving Roll Paper by Rotating Originals 90 Degrees (Mac OS)	126
Conserving Roll Paper by Printing Originals Without Top and Bottom Margins	128
Conserving Roll Paper by Printing Originals Without Top and Bottom Margins (Windows)	129
Conserving Roll Paper by Printing Originals Without Top and Bottom Margins (Mac OS)	130
Checking Images Before Printing	133
Checking the Layout in a Preview Before Printing	133
Other useful settings	134
Printing With Watermarks	134
Printing with Watermarks—COPY, FILE COPY, and so on (Windows)	135
Making the Original Orientation Match the Paper Orientation	136
Making the Original Orientation Match the Paper Orientation (Windows)	137
Making the Original Orientation Match the Paper Orientation (Mac OS)	138
Using Favorites	140
Cutting Roll Paper After Printing	140
Cutting Roll Paper After Printing (Windows)	141
Cutting Roll Paper After Printing (Mac OS)	142
Windows Software	145
Printer Driver	146
Printer Driver Settings	146
Specifying Paper in the Printer Driver	148
Confirming Print Settings	149
Checking the Layout in a Preview Before Printing	149
Using Favorites	150
Accessing the Printer Driver Dialog Box from Applications	152
Accessing the Printer Driver Dialog Box from the Operating System Menu	153
Main Sheet	154
Paper Information on Printer Dialog Box	157
Paper Detailed Settings Dialog Box	158
View Settings Dialog Box for the Printing Application	159
Color Adjustment Sheet: Color	160
Object Adjustment Dialog box: Color	161
Matching Sheet	161
Color Adjustment Sheet: Monochrome	163
Object Adjustment Dialog box: Monochrome	164
Page Setup Sheet	165
Output Method Dialog box	167
Paper Size Options Dialog Box	168
Layout Sheet	169
Page Options Dialog Box	170
Special Settings Dialog Box	171
Favorites Sheet	172
Utility Sheet	173
Support Sheet	174
Settings Summaries Dialog Box	174
Device Settings Sheet	175
Preview	176
The Features of Preview	176
Starting Preview	176
Preview Main Window	177
Dialog Area	179
Enlarge/Reduce the screen display	180
Moving a Page	180
Using the ruler	180
Priority setting for rotating 90 degrees	181
Printing with Selecting the Layout	182
Print on the Center	184
Not Print Spaces at the Top/Bottom	185
Free Layout	186
The Features of Free Layout	186
Starting Free Layout	186
Free Layout Main Window	188
Detailed Settings	189
Preferences Dialog Box	190
Page Options Dialog Box	191
Zoom Dialog Box	192
Format Dialog Box	192
Laying out a Multiple-File Document on One Page	194
Laying out a Document Created with Multiple Application Programs on One Page	196
Selecting an Object	198
Changing the Object Size	198
Moving an Object	199
Rotating an Object	199
Laying out Objects Automatically	200
Aligning Objects	200
Changing the Object Overlapping Order	202
Pasting a Copied or Cut Object	203
Folded Duplex Window	204
Finished Size Settings Dialog Box	205
Binding Settings Dialog Box	206
Prints using Folded Duplex	207
Color imageRUNNER Enlargement Copy	208
The Features of Color imageRUNNER Enlargement Copy	208
Starting Color imageRUNNER Enlargement Copy	208
Color imageRUNNER Enlargement Copy Dialog Box	209
Hot Folder	210
Creating a New Hot Folder	210
Specifying an Existing Shared Folder as a Hot Folder	213
Setting the Print Parameters	215
Printing Enlargements of Scanned Originals from a Color imageRUNNER	216
Print Plug-In for Office	217
Print Plug-In for Officefeatures	217
Steps to install	217
Steps to uninstall	220
When Print Plug-In for Office is not displayed	220
To start from Microsoft Word	223
Print Matching Roll Width(Word)	225
Borderless Printing(Word)	227
Multi-Page Printing(Word)	229
Register the settings (Word)	230
Print Using Registered Settings(Word)	231
Portrait Orientation/Landscape Orientation(Word)	233
To start from Microsoft PowerPoint	234
Print Matching Roll Width(PowerPoint)	236
Borderless Printing(PowerPoint)	237
Multi-Page Printing(PowerPoint)	239
Register the settings (PowerPoint)	241
Print Using Registered Settings(PowerPoint)	242
Portrait Orientation/Landscape Orientation(PowerPoint)	243
To start from Microsoft Excel	245
Print Entire Sheet(Excel)	246
Print Selected Area(Excel)	249
Configuring Binding (Excel)	251
Configuring Special Settings	252
Mac OS Software	255
Printer Driver	256
Printer Driver Settings	256
Specifying Paper in the Printer Driver	257
Confirming Print Settings	258
Checking the Layout in a Preview Before Printing	259
Using Favorites	259
Accessing the Printer Driver Dialog Box from Applications	260
Main Pane	260
Paper Detailed Settings Dialog Box	264
View set. Dialog Box for the Printing Application	266
Matching pane	266
Color Settings Pane: Color	268
Object Adjustment dialog box: Color	269
Color Settings Pane: Monochrome	270
Object Adjustment dialog box: Monochrome	271
Page Setup Pane	271
Additional Settings Pane	272
Preview	274
The Features of Preview	274
Starting Preview	274
Preview Main Window	275
Paper Settings Panel	278
Easy Settings	279
Advanced Settings	280
Output Settings Panel	281
Color Settings Panel	283
Color Adjustment	284
Matching	285
Driver Matching Mode	287
ICC Matching Mode	288
ColorSync	289
Preferences Dialog Box	289
Zoom Dialog Box	289
Go to Page Dialog Box	290
Print with No Borders	290
Print on the Center	291
Not Print Spaces at the Top/Bottom	291
Print Page Rotated 90 Degrees	292
Display with Fitting to the Width of the Paper	292
Display with All	292
Display with Actual Size	293
Moving a Page	293
Free Layout	295
The Features of Free Layout	295
Starting Free Layout	295
Free Layout Main Window	296
Paper Settings Panel	298
Easy Settings	299
Advanced Settings	300
Color Settings Panel	301
Color Adjustment	302
Matching	304
Driver Matching Mode	306
ICC Matching Mode	307
ColorSync	308
Preferences Dialog Box	308
Page Setup Dialog Box	309
Zoom Dialog Box	310
Format Dialog Box	311
Laying out a Multiple-File Document on One Page	311
Laying out a Document Created with Multiple Application Programs on One Page	312
Selecting an Object	312
Changing the Object Size	312
Moving an Object	313
Rotating an Object	313
Laying out Objects Automatically	314
Aligning Objects	314
Changing the Object Overlapping Order	316
Pasting a Copied or Cut Object	317
Handling and Use of Paper	319
Paper	320
Types of Paper	320
Paper Sizes	320
Using Paper Other Than Genuine Paper and feed confirmed Paper	322
Printing on Paper Other Than Genuine Paper and feed confirmed Paper Using Existing Settings	323
Displaying the Paper Reference Guide	323
Updating paper information	326
Handling rolls	330
Attaching the Roll Holder to Rolls	330
Loading Rolls in the Printer	333
Changing the Type of Paper	336
Specifying the Paper Length	337
Removing the Roll from the Printer	338
Removing the Roll Holder from Rolls	340
Feeding Roll Paper Manually	341
Keeping Track of the Amount of Roll Paper Left	341
Specifying the Ink Drying Time for Rolls	342
Specifying the Cutting Method for Rolls	344
Cutting the Leading Edge of Roll Paper Automatically	350
Reducing Dust from Cutting Rolls	351
Roll Holder Set	352
Handling sheets	353
Loading Sheets in the Printer	353
Printing From a Desired Starting Point	355
Removing Sheets	357
Output Stacker	359
Using the Stationary Output Stacker	359
Stowing the Stationary Output Stacker	360
Wheeled Output Stacker	362
Using the Wheeled Output Stacker	362
Media take-up unit	365
Media Take-up Unit (Optional)	365
Using the Media Take-up Unit (Optional)	365
Enabling Roll Take-Up	366
Disabling Roll Take-Up	366
Loading the Rewind Spool on the Media Take-up Unit	367
Removing Printed Documents from the Media Take-up Unit (Optional)	372
Media Configuration Tool (Windows)	375
The Features of Media Configuration Tool	375
Installation Procedures	375
Updating Media Information After Installation	377
Media Configuration Tool Main Window	381
Editing Media Type Information for Genuine Paper and Feed Confirmed Paper	382
Adding Media Types	383
Changing Media Names	387
Deleting Media Types You Have Added	389
Switching Media Types Display Show/Hide	391
Changing the Display Order of Media Types	393
Applying a Saved Media Information File on Another Computer	395
Checking the update	396
Media Configuration Tool (Mac OS)	397
The Features of Media Configuration Tool	397
Procedures for Installing	397
Updating Media Information After Installation	399
Media Configuration Tool Main Window	403
Editing Media Type Information for Genuine Paper and Feed Confirmed Paper	405
Adding Media Types	406
Changing Media Names	410
Deleting Media Types You Have Added	413
Switching Media Types Display Show/Hide	414
Changing the Display Order of Media Types	416
Applying a Saved Media Information File on Another Computer	418
Checking the update	420
Control Panel	421
Operations and Display Screen	422
Control Panel	422
Control Panel Display	424
How to View Instructions With Navigate	428
Checking Instructions During Printer Operations	430
Printer Menu	431
Printer Menu Operations	431
Menu Operations	432
Menu Structure	435
Menu Settings	442
Status Print	453
Printing Interface Setting Reports	456
Setting Control panel access lock	458
Printer Parts	461
Printer parts	462
Front	462
Back	464
Top Cover (Inside)	465
Carriage	466
Ink Tank Cover (Inside)	466
Stationary Output Stacker	467
Media Take-up Unit(Optional)	468
Hard Disk	470
Printer Hard Disk Operations	470
Checking the Free Hard Disk Space	471
Erasing Data on the Printer's Hard Disk	472
Optional accessories	474
Media Take-up Unit	474
Network Setting	475
Network Environment	476
Network Environment	476
Using RemoteUI	478
Using RemoteUI	478
Initial Settings	480
Configuring the IP Address on the Printer	480
Configuring the IP Address Using the Printer Control Panel	480
Configuring the IP Address Using ARP and PING Commands	481
Configuring TCP/IPv6 Network Settings	482
Configuring the Printer Driver Destination (Windows)	483
Configuring the Printer Driver Destination (Mac OS)	483
Configuring the Printer's TCP/IP Network Settings With RemoteUI	484
Mac OS Settings	487
Configuring the Destination in TCP/IP Networks	487
Configuring the Destination for Bonjour Network	487
Other Settings	488
Specifying Printer-Related Information	488
Configuring the Communication Mode Manually	489
Email Notification When Printing is Finished or Errors Occur	490
Initializing the Network Settings	490
Device Setup Utility (Windows)	491
imagePROGRAF Device Setup Utility	491
Installing imagePROGRAF Device Setup Utility	491
Configuring the IP Address Using imagePROGRAF Device Setup Utility	491
Print Job Management	495
Status Monitor (Windows)	496
The Features of imagePROGRAF Status Monitor	496
Job Management Using imagePROGRAF Status Monitor	497
Printmonitor (Mac OS)	499
The Features of imagePROGRAF Printmonitor	499
Job Management Using imagePROGRAF Printmonitor	500
Accounting (Windows)	501
Accounting Manager	501
Launching the Accounting Manager	501
Accounting Manager Main Window	502
Job List Area	504
Accounting Manager Basic Procedures	505
Configuring Unit Costs in Accounting Manager	505
Setting the Unit Cost for Ink	506
Setting the Unit Cost for Paper	507
Setting the Unit Cost for Items Other Than Ink and Paper	508
Configuring Units and Display Settings in Accounting Manager	509
Automatically Acquiring Print Job Logs at Regular Intervals	509
Canceling Regular Print Job Log Acquisition	510
Switching Between Displaying Jobs on Printer and Regularly Acquired Jobs	510
Exporting Print Job Data as a CSV File	510
Displaying Job Properties or Period Properties	511
Showing, Saving and Loading Selected Unit Cost Data	512
Showing the Total Amount of Ink and Paper Consumed	512
Basic Print Job Operations	513
Using the Printer Hard Disk	513
Saving Print Jobs on the Printer Hard Disk	514
Managing the Job Queue (Deleting or Preempting Other Jobs)	517
Managing Pending Jobs (Printing or Deleting Jobs on Hold)	519
Printing Saved Jobs	521
Deleting Saved Jobs	525
Moving Saved Jobs	528
Advanced Print Job Operations	532
Saving Print Jobs Sent from Sources Other than the Printer Driver	532
Printing Without Saving Jobs in the Common Box	533
Setting Passwords for Personal Boxes	534
Naming Personal Boxes	537
Displaying a List of Saved Jobs	539
Printing a List of Saved Jobs	542
Displaying Details of Saved Jobs	543
Renaming Saved Jobs	545
Adjustments for Better Print Quality	549
Adjusting the Printhead	550
Adjusting the Printhead	550
Automatic Adjustment to Straighten Lines and Colors	550
Manual Adjustment to Straighten Lines and Colors	552
Adjustment When Installing the Printhead	553
Adjusting Line Misalignment	554
Troubleshooting Paper Abrasion and Blurry Images	556
Adjusting the feed amount	558
Adjusting the Feed Amount	558
Selecting a Feed Amount Adjustment Method	558
Automatic Banding Adjustment	559
Manual Banding Adjustment	560
Fine-Tuning the Paper Feed Amount	562
Adjusting Line Length	562
Adjusting the Vacuum Strength	564
Maintenance and Consumables	565
Ink Tanks	566
Ink Tanks	566
Replacing Ink Tanks	566
Checking Ink Tank Levels	575
When to Replace Ink Tanks	575
Printheads	577
Printhead	577
Checking for Nozzle Clogging	577
Cleaning the Printhead	578
Replacing the Printhead	579
Maintenance Cartridge	585
Maintenance Cartridge	585
Replacing the Maintenance Cartridge	585
Checking the Remaining Maintenance Cartridge Capacity	589
When to Replace the Maintenance Cartridge	590
Cleaning the Printer	591
Cleaning the Printer Exterior	591
Cleaning Inside the Top Cover	591
Other Maintenance	594
Preparing to Transfer the Printer	594
Reinstalling the Printer	599
Updating the Firmware	603
Troubleshooting	605
Frequently Asked Questions	606
Frequently Asked Questions	606
Problems Regarding Paper	607
Clearing Jammed Roll Paper	607
Clearing a Jammed Sheet	610
Troubleshooting When Paper Jams are not Found	612
Roll paper cannot be inserted into the Paper Feed Slot	614
Cannot load sheets	614
Paper is not cut neatly	614
Paper is not cut	614
The Media Take-up Unit Continues Rotating	614
The size of clear film cannot be detected	615
Printing does not start	616
The Data lamp on the Control Panel does not light up	616
The printer does not respond even if print jobs are sent	616
Ink Filling.. is displayed	616
The display screen indicates Agitating	617
The printer stops during a print job	618
An error message is shown on the Display Screen	618
The printer ejects blank, unprinted paper	618
Problems with the printing quality	619
Printing is faint	619