Cisco 7906G Administration Guide - Page 239

Chapter 9 Troubleshooting and Maintenance Resetting or Restoring the Cisco Unified IP Phone Performing a Factory Reset When you perform a factory reset of the Cisco Unified IP Phone, the following information is erased or reset to its default value: • CTL file-Erased • User configuration settings-Reset to default values • Network configuration settings-Reset to default values • Call histories-Erased • Locale information-Reset to default values • Phone application-Erased (phone recovers by loading the term11.default.loads file) Note This phone must be on a DHCP-enabled network before you can perform these steps. To perform a factory reset of a phone, follow these steps: Procedure Step 1 Step 2 Step 3 Unplug the power cable from the phone and then plug it back in. The phone begins its power-up cycle. While the phone is powering up, and before the Applications Menu button flashes on and off, press and hold #. Continue to hold # until the message LED on the handset flashes on and off in sequence in red. Release # and press 123456789*0#. You can press a key twice in a row, but if you press the keys out of sequence, the factory reset will not take place. OL-14585-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 9-23