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Cisco AIR-AP1210 Hardware Installation Guide - Page 14

Obtaining Technical Assistance, Cisco.com, Technical Assistance Center

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Obtaining Technical Assistance Preface Obtaining Technical Assistance Cisco provides Cisco.com, which includes the Cisco Technical Assistance Center (TAC) website, as a starting point for all technical assistance. Customers and partners can obtain online documentation, troubleshooting tips, and sample configurations from the Cisco TAC website. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC website, including TAC tools and utilities. Cisco.com Cisco.com offers a suite of interactive, networked services that let you access Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world. Cisco.com provides a broad range of features and services to help you with these tasks: • Streamline business processes and improve productivity • Resolve technical issues with online support • Download and test software packages • Order Cisco learning materials and merchandise • Register for online skill assessment, training, and certification programs To obtain customized information and service, you can self-register on Cisco.com at this URL: http://tools.cisco.com/RPF/register/register.do Technical Assistance Center The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two types of support are available: the Cisco TAC website and the Cisco TAC Escalation Center. The type of support that you choose depends on the priority of the problem and the conditions stated in service contracts, when applicable. We categorize Cisco TAC inquiries according to urgency: • Priority level 4 (P4)-You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration. There is little or no impact to your business operations. • Priority level 3 (P3)-Operational performance of the network is impaired, but most business operations remain functional. You and Cisco are willing to commit resources during normal business hours to restore service to satisfactory levels. • Priority level 2 (P2)-Operation of an existing network is severely degraded, or significant aspects of your business operations are negatively impacted by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation. • Priority level 1 (P1)-An existing network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation. Cisco Aironet 1200 Series Access Point Hardware Installation Guide xiv OL-4310-01

Section	Page
Cisco Aironet 1200 Series Access Point Hardware Installation Guide	1
Contents	3
Preface	9
Audience	9
Purpose	9
Organization	9
Conventions	10
Related Publications	12
Obtaining Documentation	12
Cisco.com	12
Documentation CD-ROM	13
Ordering Documentation	13
Documentation Feedback	13
Obtaining Technical Assistance	14
Cisco.com	14
Technical Assistance Center	14
Cisco TAC Website	15
Cisco TAC Escalation Center	15
Obtaining Additional Publications and Information	15
Overview	17
Hardware Features	18
Dual-Radio Operation	18
Ethernet Port	18
Console Port	18
LEDs	19
Power Sources	19
UL 2043 Certification	20
Anti-Theft Features	20
Network Configuration Examples	21
Root Unit on a Wired LAN	21
Repeater Unit that Extends Wireless Range	22
Central Unit in an All-Wireless Network	23
Installing the Access Point	25
Safety Information	26
FCC Safety Compliance Statement	26
General Safety Guidelines	26
Warnings	26
Unpacking the Access Point	27
Package Contents	27
Basic Installation Guidelines	27
Installation Above Suspended Ceilings	27
Before Beginning the Installation	28
Installation Summary	29
Connecting the 2.4-GHz Antennas	29
Connecting the Ethernet and Power Cables	30
Connecting to an Ethernet Network with an Inline Power Source	31
Connecting to an Ethernet Network with Local Power	31
Powering Up the Access Point	32
Configuring the Access Point for the First Time	33
Before You Start	34
Resetting the Access Point to Default Settings	34
Obtaining and Assigning an IP Address	35
Connecting to the Access Point Locally	35
Assigning Basic Settings	36
Default Settings on the Express Setup Page	40
Protecting Your Wireless LAN	40
Using the IP Setup Utility	41
Obtaining and Installing IPSU	41
Using IPSU to Find the Access Point’s IP Address	42
Using IPSU to Set the Access Point’s IP Address and SSID	43
Assigning an IP Address Using the CLI	44
Using a Telnet Session to Access the CLI	44
Using the Web-Browser Interface	45
Using the Web-Browser Interface for the First Time	46
Using the Management Pages in the Web-Browser Interface	46
Using Action Buttons	48
Character Restrictions in Entry Fields	49
Using Online Help	49
Using the Command-Line Interface	51
IOS Command Modes	52
Getting Help	53
Abbreviating Commands	53
Using no and default Forms of Commands	53
Understanding CLI Messages	54
Using Command History	54
Changing the Command History Buffer Size	54
Recalling Commands	55
Disabling the Command History Feature	55
Using Editing Features	55
Enabling and Disabling Editing Features	56
Editing Commands Through Keystrokes	56
Editing Command Lines that Wrap	57
Searching and Filtering Output of show and more Commands	58
Accessing the CLI	58
Opening the CLI with Telnet	58
Opening the CLI with Secure Shell	59
Mounting Instructions	61
Overview	62
Mounting on a Horizontal or Vertical Surface	63
Mounting on a Suspended Ceiling	64
Attaching the Access Point to the Mounting Bracket	65
Securing the Access Point to the Mounting Bracket	65
2.4-GHz Radio Upgrade	67
Upgrade Overview	68
Unpacking the Radio	68
Opening the Access Cover	69
Removing a Blank Spacer Card	70
Removing a 2.4-GHz Radio	71
Installing a 2.4-GHz Radio	73
5-GHz Radio Module Upgrade	75
Upgrade Overview	76
Unpacking the Radio Module	76
Removing the 5-GHz Radio Access Cover	76
Removing a 5-GHz Radio Module	77
Installing a 5-GHz Radio Module	79
Troubleshooting	83
Checking the Top Panel LEDs	84
Checking Basic Settings	86
SSID	86
WEP Keys	86
Security Settings	87
Resetting to the Default Configuration	87
Using the MODE Button	87
Using the Web Browser Interface	88
Reloading the Access Point Image	88
Using the MODE button	88
Web Browser Interface	89
Browser HTTP Interface	89
Browser TFTP Interface	90
Obtaining the Access Point Image File	90
Obtaining the TFTP Server Software	91
Translated Safety Warnings	93
Dipole Antenna Installation Warning	94
Explosive Device Proximity Warning	95
Lightning Activity Warning	96
Installation Warning	97
Circuit Breaker (15A) Warning	97
Declarations of Conformity and Regulatory Information	99
Manufacturers Federal Communication Commission Declaration of Conformity Statement	100
Department of Communications—Canada	101
Canadian Compliance Statement	101
European Community, Switzerland, Norway, Iceland, and Liechtenstein	102
Declaration of Conformity with Regard to the R&TTE Directive 1999/5/EC	102
Declaration of Conformity for RF Exposure	104
Guidelines for Operating Cisco Aironet Access Points in Japan	104
Japanese Translation	104
English Translation	105
Access Point Specifications	107
Channels and Antenna Settings	111
Channels	112
IEEE 802.11a	112
IEEE 802.11b	113
Maximum Power Levels	114
IEEE 802.11a	114
IEEE 802.11b	114
Console Cable Pinouts	117
Overview	118
Console Port Signals and Pinouts	118
Glossary	119

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xiv

Cisco Aironet 1200 Series Access Point Hardware Installation Guide

OL-4310-01

Preface

Obtaining Technical Assistance

Cisco provides Cisco.com, which includes the Cisco Technical Assistance Center (TAC) website, as a

starting point for all technical assistance. Customers and partners can obtain online documentation,

troubleshooting tips, and sample configurations from the Cisco TAC website. Cisco.com registered users

have complete access to the technical support resources on the Cisco TAC website, including TAC tools

and utilities.

Cisco.com

Cisco.com offers a suite of interactive, networked services that let you access Cisco information,

networking solutions, services, programs, and resources at any time, from anywhere in the world.

Cisco.com provides a broad range of features and services to help you with these tasks:

•

Streamline business processes and improve productivity

•

Resolve technical issues with online support

•

Download and test software packages

•

Order Cisco learning materials and merchandise

•

To obtain customized information and service, you can self-register on Cisco.com at this URL:

http://tools.cisco.com/RPF/register/register.do

Technical Assistance Center

The Cisco TAC is available to all customers who need technical assistance with a Cisco product,

technology, or solution. Two types of support are available: the Cisco TAC website and the Cisco TAC

Escalation Center. The type of support that you choose depends on the priority of the problem and the

conditions stated in service contracts, when applicable.

We categorize Cisco TAC inquiries according to urgency:

•

Priority level 4 (P4)

—

You need information or assistance concerning Cisco product capabilities,

product installation, or basic product configuration. There is little or no impact to your business

operations.

•

Priority level 3 (P3)

—

Operational performance of the network is impaired, but most business

operations remain functional. You and Cisco are willing to commit resources during normal business

hours to restore service to satisfactory levels.

•

Priority level 2 (P2)

—

Operation of an existing network is severely degraded, or significant aspects

of your business operations are negatively impacted by inadequate performance of Cisco products.

You and Cisco will commit full-time resources during normal business hours to resolve the situation.

•

Priority level 1 (P1)

—

An existing network is

“

down,

”

or there is a critical impact to your business

operations. You and Cisco will commit all necessary resources around the clock to resolve the

situation.