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Status Menu, Network Statistics Screen - factory reset

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Status Menu Chapter 7 Viewing Model Information, Status, and Statistics on the Conference Station • BootROM Version-Identifier of the factory-installed load running on the conference station. • App Load ID-Identifies the firmware running on the conference station. To display the Model Information screen, choose Applications > Settings > Model Information. To exit the Model Information screen, press Exit. Status Menu The Status menu includes these options, which provide information about the conference station and its operation: • Network Statistics-Displays the Network Statistics screen, which shows Ethernet traffic statistics. For more information, see the "Network Statistics Screen" section on page 7-2. • Call Statistics-Displays information about the last call on the conference station. For more information, see the "Call Statistics Screen" section on page 7-4. • Device Information-Displays device settings and related information for the conference station. For more information, see the "Device Information Screen" section on page 7-5. Note The Status menu also contains a Ping menu that allows you to test network connectivity to another conference station. For more information, see the "Using Ping" section on page 9-2 To display the Status menu, choose Applications > Settings > Status. To exit the Status menu, press Exit. Network Statistics Screen The Network Statistics screen displays information about the conference station and network performance. Table 7-1 describes the information that appears in this screen. To display the Network Statistics screen, choose Applications > Settings > Status > Network Statistics. To reset the Rx Frames, Tx Frames, and Rx Broadcasts statistics to 0, press Clear. To exit the Network Statistics screen, press Exit. Table 7-1 Network Statistics Items Item Rx Frames Tx Frames Rx error Rx PacketNoDes Rx Overruns Rx alignErr Rx length error Description Number of packets received by the conference station. Number of packets transmitted by the conference station. Total number of FCS error packets or Align error packets received. Total number of shed packets caused by no DMA descriptor. Total number of received packets dropped because of buffer overruns. Total number of packets received between 64 and 1522 bytes in length that have bad FCS errors. Number of packets discorded due to improper length. Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0 7-2 OL-11560-01 Rev. B0

Section	Page
Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0	1
Contents	3
Preface	9
An Overview of the Conference Station	13
Understanding the Conference Station	14
What Networking Protocols Are Used?	16
What Features are Supported on the Conference Station?	17
Feature Overview	17
Configuring Telephony Features	18
Configuring Network Parameters Using the Conference Station	18
Providing Users with Feature Information	19
Understanding Security Features for Conference Stations	19
Overview of Supported Security Features	20
Understanding Security Profiles	21
Overview of Configuring and Installing Conference Stations	21
Configuring Conference Stations in Cisco Unified Communications Manager	21
Installing Conference Stations	24
Preparing to Install the Conference Station on Your Network	27
Understanding Interactions with Other Cisco Unified IP Communications Products	27
Understanding How the Conference Station Interacts with Cisco Unified Communications Manager	28
Providing Power to the Conference Station	28
Power Guidelines	29
Conference Station Power Consumption and Display Brightness	29
Power Outage	30
Obtaining Additional Information about Power	30
Understanding Conference Station Configuration Files	30
Understanding the Conference Station Startup Process	31
Adding Conference Stations to the Cisco Unified Communications Manager Database	33
Adding Conference Stations with Auto-Registration	33
Adding Conference Stations with Auto-Registration and TAPS	34
Adding Conference Stations with Cisco Unified Communications Manager Administration	35
Adding Conference Stations with BAT	35
Determining the MAC Address of a Conference Station	35
Setting Up the Conference Station	37
Before You Begin	37
Network Requirements	37
Cisco Unified Communications Manager Configuration	38
Safety	38
Understanding the Conference Station Components	39
Network Ports	39
Audio Auxiliary Port	40
Installing the Conference Station	40
Securing the Conference Station with a Cable Lock	43
Verifying the Conference Station Startup Process	44
Configuring Startup Network Settings	45
Guidelines for Best Performance	45
Conference Room Setup Examples	46
Configuring Settings on the Conference Station	47
Configuration Menus on the Conference Station	47
Displaying a Configuration Menu	48
Unlocking and Locking Options	49
Editing Values	49
Overview of Options Configurable from a Conference Station	50
Network Configuration Menu	51
Device Configuration Menu	54
CallManager Configuration Menu	55
HTTP Configuration Menu	56
Locale Configuration Menu	57
Security Configuration Menu	57
QoS Configuration Menu	58
Security Configuration Menu	58
802.1X Authentication and Status	59
Configuring Features, Templates, Services, and Users	61
Telephony Features Available for the Conference Station	61
Configuring Corporate and Personal Directories	66
Configuring Corporate Directories	66
Configuring Personal Directory	67
Modifying Button Templates	67
Configuring Softkey Templates	68
Setting Up Services	68
Adding Users to Cisco Unified Communications Manager	69
Managing the User Options Web Pages	69
Giving Users Access to the User Options Web Pages	69
Specifying Options that Appear on the User Options Web Pages	69
Customizing the Conference Station	71
Customizing and Modifying Configuration Files	71
Creating Custom Conference Station Rings	72
Ringlist.xml File Format Requirements	72
PCM File Requirements for Custom Ring Types	73
Configuring a Custom Conference Station Ring	73
Configuring the Idle Display	74
Viewing Model Information, Status, and Statistics on the Conference Station	75
Model Information Screen	75
Status Menu	76
Network Statistics Screen	76
Call Statistics Screen	78
Device Information Screen	79
Monitoring the Conference Station Remotely	81
Accessing the Web Page for a Conference Station	82
Disabling and Enabling Web Page Access	82
Device Information	83
Network Configuration	84
Ethernet Information	86
Device Logging	88
Streaming Statistics	88
Troubleshooting and Maintenance	91
Viewing Call, Device, and Network Information	91
Using Ping	92
Resolving Startup Problems	92
Symptom: The Conference Station Does Not Go Through its Normal Startup Process	93
Symptom: The Conference Station Does Not Register with Cisco Unified Communications Manager	93
Symptom: Conference Station Unable to Obtain IP Address	96
Conference Station Resets Unexpectedly	97
Verifying Physical Connection	97
Identifying Intermittent Network Outages	97
Verifying DHCP Settings	97
Checking Static IP Address Settings	98
Verifying Voice VLAN Configuration	98
Eliminating DNS or Other Connectivity Errors	98
Checking Power Connection	99
General Troubleshooting Tips	99
Resetting or Restoring the Conference Station	101
Performing a Basic Reset	101
Performing a Factory Reset	102
Using the Quality Report Tool	103
Monitoring the Voice Quality of Calls	103
Resolving Conference Call Reception Problems	104
Where to Go for More Troubleshooting Information	105
Cleaning the Conference Station	105
Providing Information to Users Via a Website	107
How Users Obtain Support for the Conference Station	107
How Users Get Copies of Conference Station Manuals	107
How Users Subscribe to Services and Configure Conference Station Features	108
How Users Access a Voice Messaging System	108
How Users Configure Personal Directory Entries	109
Installing and Configuring the Cisco Unified Communications Manager Address Book Synchronizer	109
Supporting International Users	111
Adding Language Overlays to Conference Station Buttons	111
Installing the Cisco Unified Communications Locale Installer	111
Technical Specifications	113
Physical and Operating Environment Specifications	113
Cable Specifications	114

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7-2

Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0

OL-11560-01 Rev. B0

Chapter 7

Viewing Model Information, Status, and Statistics on the Conference Station

Status Menu

•

BootROM Version—Identifier of the factory-installed load running on the conference station.

•

App Load ID—Identifies the firmware running on the conference station.

To display the Model Information screen, choose

Applications

Settings

Model Information.

exit the Model Information screen, press

Exit

Status Menu

The Status menu includes these options, which provide information about the conference station and its

operation:

•

Network Statistics—Displays the Network Statistics screen, which shows Ethernet traffic statistics.

For more information, see the

“Network Statistics Screen” section on page 7-2

•

Call Statistics—Displays information about the last call on the conference station. For more

information, see the

“Call Statistics Screen” section on page 7-4

•

Device Information—Displays device settings and related information for the conference station.

For more information, see the

“Device Information Screen” section on page 7-5

Note

The Status menu also contains a Ping menu that allows you to test network connectivity to another

conference station. For more information, see the

“Using Ping” section on page 9-2

To display the Status menu, choose

Applications

Settings

Status.

To exit the Status menu, press

Exit

Network Statistics Screen

The Network Statistics screen displays information about the conference station and network

performance.

Table 7-1

describes the information that appears in this screen.

To display the Network Statistics screen, choose

Applications

Settings

Status

Network Statistics

To reset the Rx Frames, Tx Frames, and Rx Broadcasts statistics to 0, press

Clear

. To exit the

Network Statistics screen, press

Exit

Table 7-1

Network Statistics Items

Item

Description

Rx Frames

Number of packets received by the conference station.

Tx Frames

Number of packets transmitted by the conference station.

Rx error

Total number of FCS error packets or Align error packets received.

Rx PacketNoDes

Total number of shed packets caused by no DMA descriptor.

Rx Overruns

Total number of received packets dropped because of buffer overruns.

Rx alignErr

Total number of packets received between 64 and 1522 bytes in length that

have bad FCS errors.

Rx length error

Number of packets discorded due to improper length.