Compaq Armada e500 Compaq Armada E500 Series Reference Guide - Page 165

Solving Printer Problems

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Solving Printer Problems Problem Possible Cause Solution Printer will not turn on The cables may not Ensure that the cables be connected properly are properly connected or the printer is and that the power plug unplugged. is connected to an electrical outlet. Printer will not print Printer is not turned Turn on the printer. on. Printer is not online. Set the printer to online. The printer drivers for Install the necessary the application are not printer drivers using the installed. Add New Hardware wizard. If you are running Windows NT 4.0, click StartÅControl PanelÅ Printers to install the necessary printer drivers. Printer is offline Paper tray is empty. Fill the paper tray with paper. Set the printer to online. Printer prints garbled Correct printer drivers Install the correct printer information are not installed. drivers. Cables are not connected properly. Ensure that the printer cable is properly connected to the computer or convenience base. Troubleshooting 16-23

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Troubleshooting
16-23
Solving Printer Problems
Problem
Possible Cause
Solution
Printer will not turn
on
The cables may not
be connected properly
or the printer is
unplugged.
Ensure that the cables
are properly connected
and that the power plug
is connected to an
electrical outlet.
Printer will not print
Printer is not turned
on.
Turn on the printer.
Printer is not online.
Set the printer to online.
The printer drivers for
the application are not
installed.
Install the necessary
printer drivers using the
Add New Hardware
wizard.
If you are running
Windows NT 4.0, click
Start
¯
Control Panel
¯
Printers to install the
necessary printer drivers.
Printer is offline
Paper tray is empty.
Fill the paper tray with
paper. Set the printer to
online.
Printer prints garbled
information
Correct printer drivers
are not installed.
Install the correct printer
drivers.
Cables are not
connected properly.
Ensure that the printer
cable is properly
connected to the
computer or convenience
base.