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Compaq Armada m700 Compaq Armada M700 Series of Personal Computers Reference G - Page 158

Troubleshooting

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16 chapter TROUBLESHOOTING Problems that occur while using the computer may originate with the computer, the operating system, a software application, or an optional docking base or external device: s For problems that may not originate with the computer, refer to your operating system, docking base, software application, or external device documentation. s For problems that may originate with the computer or system software, refer in this chapter ❏ First, to the "Quick Solutions Checklist." ❏ Then, to the troubleshooting tables. s If the problem persists, refer in this guide to ❏ Chapter 14, for information about checking configurations and running diagnostic tests. ❏ Appendix A, for information about using the Compaq Support Forum or contacting a Compaq authorized dealer, reseller, or service provider. IMPORTANT: If you take the computer to a Compaq authorized dealer, reseller, or service provider for service, provide all necessary passwords. Troubleshooting 16-1

Section	Page
Notice	1
CONTENTS	2
TAKING A LOOK AT THE COMPUTER	11
Pointing Device Components	11
Top Components	12
Left Side Components	13
Right Side Components	14
Front Components	15
Rear Panel Components	16
Bottom Components	17
Additional Standard Components	18
USING THE KEYBOARD	20
Using the Pointing Device	20
Using the Fn Key	23
Using Hotkeys	24
Using the Easy Access Buttons	27
Using the Embedded Numeric Keypad	32
INSERTING, REMOVING, OR STORING A BATTERY PACK	34
Storing a Battery Pack	35
Replacing a Battery Pack	35
MANAGING POWER	40
Selecting a Power Source	40
Using Suspend and Hibernation	41
Managing Low-Battery Conditions	44
Charging a Battery Pack	46
Monitoring the Charge in a Battery Pack	47
Calibrating a Battery Pack	49
Setting Power Preferences	52
Using SpeedStep Performance Modes	59
Battery Conservation Checklists	63
USING DRIVES	64
Caring for Drives	64
Selecting Drive Locations	65
MultiBay Weight Saver	65
Hard Drives	66
CD-ROM and DVD-ROM Drives	71
Diskette Drive and SuperDisk LS-120 Drive	75
Changing the Startup Sequence with MultiBoot	80
SECURING THE COMPUTER	83
Security Features Quick Reference	83
If You Forget a Password	83
Using Security Utilities	84
Using a Power-on Password	85
Using Quick Controls	88
Using a Setup (Administrator) Password	91
Using DriveLock	93
Disabling a Device	96
Managing System Information	98
Connecting an Optional Cable Lock	102
USING AN INTERNAL MODEM	103
Connecting the Modem Cable	103
Setting Up the Modem	105
Selecting Communication Software	106
Using Modem Commands and Dial Modifiers	108
Using the Modem While Traveling Internationally	109
Reinstalling or Updating Drivers (Windows 95 or Windows 98)	113
Reinstalling or Updating Drivers (Windows NT 4.0)	114
Reinstalling or Updating Drivers (Windows 2000 Professional)	115
CONNECTING TO A LOCAL AREA NETWORK	116
Connecting to a LAN	117
Accessing the Network at Startup	118
Reinstalling or Updating Drivers (Windows 95 or Windows 98)	118
Reinstalling or Updating Drivers (Windows NT 4.0)	120
Reinstalling or Updating Drivers (Windows 2000 Professional)	124
UPGRADING MEMORY	126
Managing Random Access Memory (RAM)	126
Inserting or Removing a Memory Expansion Board	127
USING AUDIO AND VIDEO FEATURES	130
Using the Internal Microphone and the Internal Speakers	130
Connecting an External Audio Device	131
Adjusting Volume	132
Connecting an External Video Device	133
USING PC CARDS	135
Installing CardWare (Windows NT 4.0)	135
Selecting a PC Card Slot	136
Configuring a PC Card	136
Inserting a PC Card	137
Removing a PC Card	138
USING INFRARED COMMUNICATION	139
Communicating with Infrared	139
Configuring the Infrared Port	140
Enabling the Infrared Port	140
Positioning the Infrared Port	141
USING INTELLIGENT MANAGEABILITY	142
Setting Up Insight Management Agents	142
Using Fault Management Alerts	143
COMPUTER SETUP AND DIAGNOSTICS UTILITIES	144
Selecting Computer Setup or Compaq Diagnostics	144
Using Computer Setup	145
Using Compaq Diagnostics	149
MAINTENANCE, TRAVEL, AND SHIPPING	151
Updating Your System	151
Restoring Software	154
Installing the Retail Version of an Operating System	154
Monitoring Computer Temperature	155
Caring for the Computer	156
Preparing the Computer for Shipping or Travel	156
Traveling with the Computer Checklist	157
TROUBLESHOOTING	158
Quick Solutions Checklist	159
Solving Audio Problems	160
Solving Battery Problems	162
Solving CD-ROM drive/DVD-ROM Drive Problems	164
Solving Diskette Drive/SuperDisk LS-120 Drive Problems	165
Solving Hard Drive Problems	166
Solving Infrared Problems	167
Solving Keyboard/Numeric Keypad Problems	169
Solving PC Card Problems	173
Solving Power Problems	175
Solving Screen Problems	176
Solving USB Problems	177
COMPAQ CUSTOMER SUPPORT	178
Using the Compaq Support Forum	178
Preparing to Call Technical Support	178
Worldwide Telephone Numbers	179
REGULATORY NOTICES	188
Regulatory Agency Series Numbers	188
Federal Communications Commission Notice	189
Canadian Notice	190
Avis Canadien	190
Japanese Notice	190
Airline Travel Notice	191
Power Cords	191
Battery Notice	191
Energy Star Compliance	192
German Ergonomics Notice	192
Macrovision Corporation Notice	192
Laser Safety	193
Safety Precautions for Modems	194
Telecom Network Approvals	194
U.S. Regulations Governing the Use of Modems	195
Telephone Consumer Protection Act of 1991	196
Canadian Regulations Governing the Use of Modems	196
European Union Notice	198
New Zealand Modem Statements	199
ELECTROSTATIC DISCHARGE	201
Preventing Electrostatic Discharge	201
Grounding Methods	202
SPECIFICATIONS	203
Computer Dimensions	203
Operating Environment	203
Rated Input Power	204
Port and COM Port Settings	204
Modem Specifications	205