Compaq Armada m700 Compaq Armada M700 Series of Personal Computers Reference G - Page 164

Solving CD-ROM drive/DVD-ROM Drive Problems

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Solving CD-ROM drive/DVD-ROM Drive Problems Problem Drive cannot read a disc. CD-ROM drive or DVD-ROM drive is not detected by the computer. Possible Cause Solution Disc is not properly seated in the drive. Open the loading tray, insert the disc, then close the tray. Disc is loaded in the loading tray upside down. Open the loading tray, turn over the disc (label facing up), then close the tray. Disc has a scratch on its Insert a different disc. surface. Drive is not connected properly. If you are running a version of Windows that was preinstalled by Compaq, remove the drive from the MultiBay and reinsert it. If you are running a version of Windows that was not preinstalled by Compaq, turn off the computer. Then remove the drive from the MultiBay and reinsert it. Troubleshooting 16-7

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Troubleshooting
16-7
Solving CD-ROM drive/DVD-ROM Drive Problems
Problem
Possible Cause
Solution
Drive cannot
read a disc.
Disc is not properly
seated in the drive.
Open the loading tray,
insert the disc, then close
the tray.
Disc is loaded in the
loading tray upside down.
Open the loading tray,
turn over the disc (label
facing up), then close the
tray.
Disc has a scratch on its
surface.
Insert a different disc.
CD-ROM drive
or DVD-ROM
drive is not
detected by the
computer.
Drive is not connected
properly.
If you are running a
version of Windows that
was preinstalled by
Compaq, remove the
drive from the MultiBay
and reinsert it.
If you are running a
version of Windows that
was not preinstalled by
Compaq, turn off the
computer. Then remove
the drive from the
MultiBay and reinsert it.