Compaq Armada m700 Compaq Armada M700 Series of Personal Computers Reference G - Page 178

COMPAQ CUSTOMER SUPPORT, Using the Compaq Support Forum, Preparing to Call Technical Support, S

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A appendix COMPAQ CUSTOMER SUPPORT Using the Compaq Support Forum Personal technical support is available from the Compaq Support Forum at the Compaq Web site. You can either browse the postings as a guest, or register as a user and submit your own questions. Compaq responds to questions within one business day. To access the Compaq Support Forum-Go to the Compaq Web site at http://www.compaq.com then select Compaq Support Forum. Preparing to Call Technical Support If you cannot solve a problem using the Compaq Support Forum or the troubleshooting tips in Chapter 13 of this guide, you may need to call technical support. To receive the fastest possible solution-Have the following items and information available when you call: I The computer. I Serial number and model description on the bottom of the computer. I Purchase date on invoice. I Conditions under which the problem occurred. I Error messages that have displayed. I Type of printer connected. I Operating system version number and registration number. To view these numbers, select StartÆSettingsÆ Control PanelÆSystemÆGeneral tab. Compaq Customer Support A-1

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Compaq Customer Support
A-1
appendix
A
C
OMPAQ
C
USTOMER
S
UPPORT
Using the Compaq Support Forum
Personal technical support is available from the Compaq Support
Forum at the Compaq Web site. You can either browse the
postings as a guest, or register as a user and submit your own
questions. Compaq responds to questions within one business
day.
To access the Compaq Support Forum
—Go to the Compaq
Web site at http://www.compaq.com then select Compaq
Support Forum.
Preparing to Call Technical Support
If you cannot solve a problem using the Compaq Support Forum
or the troubleshooting tips in Chapter 13 of this guide, you may
need to call technical support.
To receive the fastest possible solution
—Have the following
items and information available when you call:
■
The computer.
■
Serial number and model description on
the bottom of
the computer.
■
Purchase date on invoice.
■
Conditions under which the problem occurred.
■
Error messages that have displayed.
■
Type of printer connected.
■
Operating system version number and registration number.
To view these numbers, select Start
Settings
Control Panel
System
General tab.