Compaq Presario 1800 Presario 1800XL Series Maintenance and Service Guide - Page 57

CD and DVD Drive Solutions, Diskette Drive Solutions, CD or DVD Drive, Problem, Probable Cause

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Presario 1800 Series Models: XL180, XL181, XL182, XL183, XL184, XL185, and XL190, XL191, XL192 CD and DVD Drive Solutions Some common causes and solutions for CD and DVD drive problems are listed in the following table. CD or DVD Drive Problem Probable Cause Solution(s) CD or DVD drive cannot read a Compact Disc or Digital Versatile Disc. Disc is upside down or is improperly inserted in the CD or DVD drive. CD is CD Plus or Pregap/Track 0 type. Open the loading tray, lay the compact disc in it (label side up), then close the tray. Cannot read these type CDs in 24x. Remove the CD. Diskette Drive Solutions Some common causes and solutions for diskette drive problems are listed in the following table. Problem Diskette drive cannot write to a diskette. Diskette drive cannot read a diskette. Diskette Drive Probable Cause Diskette is write-protected. Computer is writing to the wrong drive. Not enough space is left on the diskette. Drive error has occured. Diskette is not formatted. The wrong type diskette is being used. Diskette has a bad sector. Drive error has occurred. Solution(s) Disable the diskette's writeprotect feature or use a diskette that is not write-protected. Check the drive letter in the path statement. Use another diskette. Run Checkup from the Compaq Diagnostics diskette. Format the diskette. At the system prompt, enter: FORMAT A: Use the type of diskette required by the drive. Copy files to hard drive or another diskette. Reformat bad floppy. Run Checkup from the Compaq Diagnostics diskette. 22 TROUBLESHOOTING PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1800 SERIES

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22 T
ROUBLESHOOTING
P
RESARIO
N
OTEBOOK
M
AINTENANCE
AND
S
ERVICE
G
UIDE
1800 S
ERIES
Presario 1800 Series
Models: XL180, XL181, XL182, XL183, XL184, XL185,
and XL190, XL191, XL192
CD and DVD Drive Solutions
Some common causes and solutions for CD and DVD drive problems are listed in the
following table.
Diskette Drive Solutions
Some common causes and solutions for diskette drive problems are listed in the following
table.
CD or DVD Drive
Problem
Probable Cause
Solution(s)
CD or DVD drive
cannot read a Compact
Disc or Digital Versatile
Disc.
Disc is upside down or is
improperly inserted in the CD
or DVD drive.
Open the loading tray, lay the
compact disc in it (label side up),
then close the tray.
CD is CD Plus or Pregap/Track
0 type.
Cannot read these type CDs in
24x. Remove the CD.
Diskette Drive
Problem
Probable Cause
Solution(s)
Diskette drive cannot
write to a diskette.
Diskette is write-protected.
Disable the diskette’s write-
protect feature or use a diskette
that is not write-protected.
Computer is writing to the
wrong drive.
Check the drive letter in the path
statement.
Not enough space is left on
the diskette.
Use another diskette.
Drive error has occured.
Run Checkup from the Compaq
Diagnostics diskette.
Diskette is not formatted.
Format the diskette. At the
system prompt, enter: FORMAT A:
Diskette drive cannot
read a diskette.
The wrong type diskette is
being used.
Use the type of diskette required
by the drive.
Diskette has a bad sector.
Copy files to hard drive or another
diskette. Reformat bad floppy.
Drive error has occurred.
Run Checkup from the Compaq
Diagnostics diskette.