Compaq Presario 1800 Presario 1800XL Series Maintenance and Service Guide - Page 66

Printer Solutions, Printer, Problem, Probable Cause, Solutions

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Presario 1800 Series Models: XL180, XL181, XL182, XL183, XL184, XL185, and XL190, XL191, XL192 Printer Solutions If you experience problems printing, run a printer self-test. Refer to the documentation provided with the printer for instructions. If the self-test fails, the problem is associated with the printer, not the Notebook. To diagnose other printing problems, refer to the printing section of the application documentation. Printer Problem Probable Cause Printer will not turn on. The signal cable may not be connected properly, or the printer is unplugged. Printer will not print. Printer is not turned on or is offline. Paper tray is empty. The device drivers for the application is not installed. Printer prints garbled information. Printer that is set up for a network is not connected to the network. Printer cable is too long, unshielded, or defective. Correct printer drivers are not installed. Cable is not connected properly. Cable is defective. Solution(s) Ensure that the signal cable is properly connected and that the power cord is connected to the electrical outlet. Turn the printer on and set it to online. Fill the paper tray with paper and set the printer to online. Refer to the printer documentation to install the correct printer driver. Connect the printer to the network. Replace the cable. Refer to the printer documentation to install the correct printer driver. Ensure that the printer signal cable is properly connected to the Notebook. Replace the printer cable and retest. PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1800 SERIES TROUBLESHOOTING 31

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P
RESARIO
N
OTEBOOK
M
AINTENANCE
AND
S
ERVICE
G
UIDE
1800 S
ERIES
T
ROUBLESHOOTING
31
Presario 1800 Series
Models: XL180, XL181, XL182, XL183, XL184, XL185,
and XL190, XL191, XL192
Printer Solutions
If you experience problems printing, run a printer self-test. Refer to the documentation
provided with the printer for instructions. If the self-test fails, the problem is associated
with the printer, not the Notebook. To diagnose other printing problems, refer to the
printing section of the application documentation.
Printer
Problem
Probable Cause
Solution(s)
Printer will not turn on.
The signal cable may not be
connected properly, or the
printer is unplugged.
Ensure that the signal cable is
properly connected and that the
power cord is connected to the
electrical outlet.
Printer will not print.
Printer is not turned on or is
offline.
Turn the printer on and set it to
online.
Paper tray is empty.
Fill the paper tray with paper and
set the printer to online.
The device drivers for the
application is not installed.
Refer to the printer
documentation to install the
correct printer driver.
Printer that is set up for a
network is not connected to
the network.
Connect the printer to the
network.
Printer cable is too long,
unshielded, or defective.
Replace the cable.
Printer prints garbled
information.
Correct printer drivers are not
installed.
Refer to the printer
documentation to install the
correct printer driver.
Cable is not connected
properly.
Ensure that the printer signal
cable is properly connected to the
Notebook.
Cable is defective.
Replace the printer cable and
retest.